Don't bother ordering quote 16 piece they only have 8, quote from the drive through guy today, so I'm going down the road.
Atmosphere: 1
Food: 1
Service: 1
Mari
If I could but zero stars..believe me I would!! This is the WORST KFC I've ever been to.i was warned to no to go , but didn't listen. It took 20 minutes and other people who got food to get 8 tenders meal and 4 tiny tarts. The girl at counter was RUDE said she was the supervisor and refused to give me her name and district manager number..6:30pm 1-31-25
Marissa Jones
We ordered through the drive through and when we got to the window the cashier was only charging me for a single item out of three items I ordered. When I told her I ordered two other items, she acted nonchalant about it. She gave us our order without a receipt. This was between 6:30pm and 7pm on Wednesday night, January 29th, 2025 at the Hoffman Estates location. We got home and one of the items I ordered extra was not in the bag at all. Mind you, out of all the chicken I ordered, she gave us 2 packs of sauce. I called the store 3 times and no one ever answered. I will never return to this location even if I have to go out of my way to go to a different one!
Service: 1
Tierra De La Cruz
My first time ordering to this restaurant and I am never going back. I ordered for pick up and they gave me an incomplete order. I asked for mixed chicken but they gave me drumsticks and thighs. I ordered 2 extra gravy but was only given one. I tried to call several times but nobody is picking up the phone. I came in early and asked if I can have a mixed of original and crispy, the employee said they cannot do that. I go to the Algonquin and Elgin and they always said yes to that request. The customer in front of me made a request as well but it was not granted. Feels like they never want to cook anymore.
Atmosphere: 1
Service: 1
George Egan
I went to pay, gave them the wrong amount and the woman treated me like an idiot. When I said she could have been more polite and not acting like I was an idiot, she said "maybe you are an idiot". She also failed to give me my receipt and change. I have always gone to this KFC and the food and service were great. Times change i guess and I'll go elsewhere. To top it off, I get home and open my meal, ordered extra crispy got over done original, ordered Cole slaw and got mashed potatoes. No one in drive thru other than me. Wow, just wow.
Atmosphere: 1
Food: 5
Service: 1
Edwin Guerrero Montoya
One of the most clean
Atmosphere: 3
Food: 4
Service: 5
Milo P
No answer at the window, no answer at phone, no answer at the drive through.
Atmosphere: 1
Food: 1
Service: 1
Meranda McCubbins
Me and my boyfriend ordered here on Uber. We ordered two chicken sandwiches, two of the bowls, and two large sides. We got home and unfortunately were missing 1 sandwich, and 1 bowl. I was disappointed and called the store. Mary was super kind and told us we could come back within the week. We came back the next day and got 2 sandwiches and 2 bowls. She delivered her promise and gave us a 4 piece as well. Super kind of her to correct their wrong doing and go the extra mile to ensure we were taken care of. Mary I sincerely appreciate you and your drive to make it right. I would just make sure to check your bag before leaving the drive through to ensure you don’t miss out and have to go back.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich, Mac & Cheese
Tracy Hall
Excellent service
Food: 5
Service: 5
Recommended dishes: Crispy Fried Chicken
Michele Malek
If I could give it zero stars I would came through the drive through tonight at 5:44 no pot pies so I had to get the bowl it had hardly no corn or chicken. Oh and it took 10 minutes at least to order . Thwy are spow ans do t act like they care. Seriously run away don't walk. I called the store and no one answered.
Food was good for KFC standards. Store was understaffed, but the lady working the front did a good job multitasking working the front register, drive through and boxing/checking orders. Prices are ridiculous unless u have a coupon.
Atmosphere: 3
Food: 4
Service: 3
Bagya Lakshmi
Cashier was annoyed and rude
Atmosphere: 3
Food: 2
Service: 1
Saiakbaev Maksat
Service is awful. Didnt answer what drinks she has. Didn’t answer when I told that I need her name and position to leave a complaint. And closed window and told me have a nice day. Also she told me that she is supervisor. Never come back here. Awful service.
Atmosphere: 1
Service: 1
Arantxa Huertas
They made told me to park and didn’t get my food till i turn back to drive thru ? i don’t understand why they park people if they are not getting their food to the car. ?? bad staff 2nd time with the same 2 girls
Don't bother ordering quote 16 piece they only have 8, quote from the drive through guy today, so I'm going down the road.
Atmosphere: 1
Food: 1
Service: 1
If I could but zero stars..believe me I would!!
This is the WORST KFC I've ever been to.i was warned to no to go , but didn't listen.
It took 20 minutes and other people who got food to get 8 tenders meal and 4 tiny tarts.
The girl at counter was RUDE said she was the supervisor and refused to give me her name and district manager number..6:30pm 1-31-25
We ordered through the drive through and when we got to the window the cashier was only charging me for a single item out of three items I ordered. When I told her I ordered two other items, she acted nonchalant about it. She gave us our order without a receipt. This was between 6:30pm and 7pm on Wednesday night, January 29th, 2025 at the Hoffman Estates location. We got home and one of the items I ordered extra was not in the bag at all. Mind you, out of all the chicken I ordered, she gave us 2 packs of sauce. I called the store 3 times and no one ever answered. I will never return to this location even if I have to go out of my way to go to a different one!
Service: 1
My first time ordering to this restaurant and I am never going back. I ordered for pick up and they gave me an incomplete order. I asked for mixed chicken but they gave me drumsticks and thighs. I ordered 2 extra gravy but was only given one. I tried to call several times but nobody is picking up the phone. I came in early and asked if I can have a mixed of original and crispy, the employee said they cannot do that. I go to the Algonquin and Elgin and they always said yes to that request. The customer in front of me made a request as well but it was not granted. Feels like they never want to cook anymore.
Atmosphere: 1
Service: 1
I went to pay, gave them the wrong amount and the woman treated me like an idiot. When I said she could have been more polite and not acting like I was an idiot, she said "maybe you are an idiot". She also failed to give me my receipt and change. I have always gone to this KFC and the food and service were great. Times change i guess and I'll go elsewhere. To top it off, I get home and open my meal, ordered extra crispy got over done original, ordered Cole slaw and got mashed potatoes. No one in drive thru other than me. Wow, just wow.
Atmosphere: 1
Food: 5
Service: 1
One of the most clean
Atmosphere: 3
Food: 4
Service: 5
No answer at the window, no answer at phone, no answer at the drive through.
Atmosphere: 1
Food: 1
Service: 1
Me and my boyfriend ordered here on Uber. We ordered two chicken sandwiches, two of the bowls, and two large sides. We got home and unfortunately were missing 1 sandwich, and 1 bowl. I was disappointed and called the store. Mary was super kind and told us we could come back within the week. We came back the next day and got 2 sandwiches and 2 bowls. She delivered her promise and gave us a 4 piece as well. Super kind of her to correct their wrong doing and go the extra mile to ensure we were taken care of. Mary I sincerely appreciate you and your drive to make it right. I would just make sure to check your bag before leaving the drive through to ensure you don’t miss out and have to go back.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich, Mac & Cheese
Excellent service
Food: 5
Service: 5
Recommended dishes: Crispy Fried Chicken
If I could give it zero stars I would came through the drive through tonight at 5:44 no pot pies so I had to get the bowl it had hardly no corn or chicken. Oh and it took 10 minutes at least to order . Thwy are spow ans do t act like they care. Seriously run away don't walk. I called the store and no one answered.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was good for KFC standards. Store was understaffed, but the lady working the front did a good job multitasking working the front register, drive through and boxing/checking orders. Prices are ridiculous unless u have a coupon.
Atmosphere: 3
Food: 4
Service: 3
Cashier was annoyed and rude
Atmosphere: 3
Food: 2
Service: 1
Service is awful. Didnt answer what drinks she has. Didn’t answer when I told that I need her name and position to leave a complaint. And closed window and told me have a nice day. Also she told me that she is supervisor. Never come back here. Awful service.
Atmosphere: 1
Service: 1
They made told me to park and didn’t get my food till i turn back to drive thru ? i don’t understand why they park people if they are not getting their food to the car. ?? bad staff 2nd time with the same 2 girls
Drive through personnel was the worst!
Atmosphere: 1
Food: 1
Service: 1
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