HeadWest Subs Jacksonville

Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!

Food is awesome, fast friendly service!!!!!

Atmosphere: 5

Food: 5

Service: 5

Will be back very friendly environment store employees were very friendly manager made sure our food was correct before we left

Atmosphere: 5

Food: 5

Service: 5

Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!

Great people amazing food I would recommend a good place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Is the phone number on the website wrong or do they just not answer the phone at 4:25 on a Tuesday September 23rd

There sandwiches don’t compare to
Jimmy John’s anymore / used to be high quality.

It was around 7 pm on Sept. 18,2025, I ordered a sandwich with roast beef on it and was told that they were out of roast beef. I then ordered a chef salad and was told that they were out of lettuce! I just said forget it and left. Maybe they should post a menu which includes what they do have so customers aren’t repeatedly corrected and told no when ordering!

Service: 1

They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”

I ordered large soup. I received potato soup that was not even hot and wasn't what I ordered. I hate your potato soup. I also ordered rueban. Rye bread was stale. I didn't even receive crackers for the soup. Do not substitute something else and charge me full price for something I didn't want!!!!!

They need one in Pittsfield IL

Atmosphere: 5

Food: 5

Service: 5

Stopped here on the road heading West on 72, as Jacksonville was the last bastion of civilization for the foreseeable future. Was delighted to discover this deadhead gem just a hop and a skip from the highway. Got the BLT and was exceedingly satisfied. Definitely the spot to stop if you want a quality sandwich. Grateful for the sub and will definitely make a pitstop here every time I'm on I-72!

Atmosphere: 5

Food: 5

Service: 5

Accommodating. Items made in-house. Brownies, Cookies. Definitely can’t go wrong.

Atmosphere: 5

Food: 5

Service: 5

Totally delicious! Very much exceeded our expectations!

Atmosphere: 5

Food: 5

Service: 5

Homophobic owners/ managers. Was fired back in August for being gay