Ordered online. Went to pick up our order and two of our sandwiches had been started and was out of meatballs for the meatball sub. I ordered the veggie delight with spinach, extra black olives, extra green peppers, extra cucumbers and extra pickles, and my husband changed his order to the same as mine but had other items added to his. Since my husband was not able to get the meatball sub we asked for a bag of chips to compensate the price difference of the meatball sub we could get. The worker asked why, we told him. He said no and handed us our food then walked away. We get back to our hotel room, my sub only had mayo, spinach, sub lunch, a couple of green peppers and black olives-he didn’t put on my cucumbers, or pickles. It was the skimpiest sandwich I have ever seen in my life. We take it back, the employee rudely asked “what do you want?” Told him my sandwich was made wrong, he questioned what was wrong with it-I said it was missing items and handed him my sandwich with the receipt. My husband then asked since not only were there no meatballs, my sandwich was made wrong and we had to make a trip back, could we get the chips this time. He yelled no. I did not get his name but he was the most unfriendly subway employee we have ever come across. All he could have said was “I’m sorry, can I refund this or I’m sorry I will not be able to do that” whatever the case may be, his customer service was absolutely atrocious.
Atmosphere: 1
Food: 1
Service: 1
Ann Moreno
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-American Club 480 Cals
Joshua
Great employees, amazing Sandwich Artist skills, and top of the charts when it comes to positive personality from employees and the manager.
Atmosphere: 5
Food: 5
Service: 5
Gabi Thompson
Make sure to check out all the new items our local Subway's are offering! Alyssa Furling did an amazing job presenting to us recently about all the great options including the new foot long sidekicks (churro, pretzel and cookie!!) along with new wraps and breads. Super tasty!
Troy Brincks
So apparently they think it's a funny joke to send the entire city of Jacksonville some coupons 3 times in the same month, just so that you can come in with them and have them tell you they refuse to accept them. Never eating at another subway again. First Jared, now this. They told me they don't have to accept them because they're not corporately owned. Neither is Dairy Queen, and they still accept coupons. And that is a foolish excuse to hide behind. Because they still take coupons from the app. So somehow that doesn't count toward corporate coupons??? Something fishy is going on here and it's not their fake tuna.
Atmosphere: 1
Food: 1
Service: 1
Zeyad Alziyadi
The price of a breakfast sandwich is higher than other subways . Also she gave me one egg instead of 4 eggs
Kim Frick Hayes
My friend, Alyssa Furling, is the franchise owner of Subway Fresh Fit Subs in Williamsville, Springfield, and Jacksonville, Illinois. Her stores are always clean, the ingredients are always fresh and the sandwiches/salads are so delicious. Alyssa is certified to teach food handling safety classes, so of course, her employees have received that important certification. All Fresh and Fit Subway stores are not equal - its the owners and employees who make the stores special - and Alyssa's are going to give you the delicious subs you're accustomed to receiving.
Heidi Angeles
Alyssa is awesome! Don't forget! Subway caters! Awesome tasting subs, always on time, and working with Alyssa and her team is so easy!
lisa johnson
A new menu, check it out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Gwen Tucker
We like Subway as a fast food place, but I have to say this was the best ever service we received in any Subway anywhere to date! I didn't get the server's name but he was so polite and helpful, plus efficient. The restaurant and bathroom were super clean, too.
I ordered online and was atleast 5 minutes late to pick it up and he hadn't even started on our order. He made the sandwiches and said he was done. I had to ask him about the cookies and the pizza. So we had to wait even longer while he made the pizza.
Jeff Talley
The guy who made my sandwich was just weird and it took him forever. The oddest Subway I've ever been to.
Atmosphere: 2
Food: 2
Service: 2
N A
By far the best Subway in , the Springfield / Jacksonville area. Service is always great and food is always fresh. Try to go after 4 when Maddi is working she will make you the best sandwich you’ve ever had I guarantee it.
Ardis Livingston
By far the best Subway in , the Springfield / Jacksonville area. Service is always great and food is always fresh. Try to go after 4 when Maddi is working she will make you the best sandwich you’ve ever had I guarantee it.
Christina Rhoades
My food was great and I enjoyed my conversation with the manager of the store. ? He did a great job
Ordered online. Went to pick up our order and two of our sandwiches had been started and was out of meatballs for the meatball sub. I ordered the veggie delight with spinach, extra black olives, extra green peppers, extra cucumbers and extra pickles, and my husband changed his order to the same as mine but had other items added to his. Since my husband was not able to get the meatball sub we asked for a bag of chips to compensate the price difference of the meatball sub we could get. The worker asked why, we told him. He said no and handed us our food then walked away. We get back to our hotel room, my sub only had mayo, spinach, sub lunch, a couple of green peppers and black olives-he didn’t put on my cucumbers, or pickles. It was the skimpiest sandwich I have ever seen in my life. We take it back, the employee rudely asked “what do you want?” Told him my sandwich was made wrong, he questioned what was wrong with it-I said it was missing items and handed him my sandwich with the receipt. My husband then asked since not only were there no meatballs, my sandwich was made wrong and we had to make a trip back, could we get the chips this time. He yelled no. I did not get his name but he was the most unfriendly subway employee we have ever come across. All he could have said was “I’m sorry, can I refund this or I’m sorry I will not be able to do that” whatever the case may be, his customer service was absolutely atrocious.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-American Club 480 Cals
Great employees, amazing Sandwich Artist skills, and top of the charts when it comes to positive personality from employees and the manager.
Atmosphere: 5
Food: 5
Service: 5
Make sure to check out all the new items our local Subway's are offering! Alyssa Furling did an amazing job presenting to us recently about all the great options including the new foot long sidekicks (churro, pretzel and cookie!!) along with new wraps and breads. Super tasty!
So apparently they think it's a funny joke to send the entire city of Jacksonville some coupons 3 times in the same month, just so that you can come in with them and have them tell you they refuse to accept them. Never eating at another subway again. First Jared, now this. They told me they don't have to accept them because they're not corporately owned. Neither is Dairy Queen, and they still accept coupons. And that is a foolish excuse to hide behind. Because they still take coupons from the app. So somehow that doesn't count toward corporate coupons??? Something fishy is going on here and it's not their fake tuna.
Atmosphere: 1
Food: 1
Service: 1
The price of a breakfast sandwich is higher than other subways . Also she gave me one egg instead of 4 eggs
My friend, Alyssa Furling, is the franchise owner of Subway Fresh Fit Subs in Williamsville, Springfield, and Jacksonville, Illinois. Her stores are always clean, the ingredients are always fresh and the sandwiches/salads are so delicious. Alyssa is certified to teach food handling safety classes, so of course, her employees have received that important certification. All Fresh and Fit Subway stores are not equal - its the owners and employees who make the stores special - and Alyssa's are going to give you the delicious subs you're accustomed to receiving.
Alyssa is awesome! Don't forget! Subway caters! Awesome tasting subs, always on time, and working with Alyssa and her team is so easy!
A new menu, check it out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
We like Subway as a fast food place, but I have to say this was the best ever service we received in any Subway anywhere to date! I didn't get the server's name but he was so polite and helpful, plus efficient. The restaurant and bathroom were super clean, too.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered online and was atleast 5 minutes late to pick it up and he hadn't even started on our order. He made the sandwiches and said he was done. I had to ask him about the cookies and the pizza. So we had to wait even longer while he made the pizza.
The guy who made my sandwich was just weird and it took him forever. The oddest Subway I've ever been to.
Atmosphere: 2
Food: 2
Service: 2
By far the best Subway in , the Springfield / Jacksonville area. Service is always great and food is always fresh. Try to go after 4 when Maddi is working she will make you the best sandwich you’ve ever had I guarantee it.
By far the best Subway in , the Springfield / Jacksonville area. Service is always great and food is always fresh. Try to go after 4 when Maddi is working she will make you the best sandwich you’ve ever had I guarantee it.
My food was great and I enjoyed my conversation with the manager of the store. ? He did a great job
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