Food is never correct and your going to wait 30 or more minutes before you get your food if you dine in they prioritize drive thru before inside GM would rather make friends with employees than be a boss
Kid-friendliness: Not really kid friendly
Wheelchair accessibility: Not really wheelchair accessible
Wheelchair accessibility: Very accessible for wheelchairs
Atmosphere: 3
Food: 3
Service: 3
Diana Cortez
02/24/2025 5pm The store manager was pretty rude and racist to me, he made me wait for an hour to give my order and every time I asked nicely, he told me to shut my mouth and sit down calling me racial slurs as well, he was giving everyone their order but mine when I got there first when I tried to get his info he told the cashier to not give to me so she didn't the cashier was nice and kind but definitely scared of him same as everyone else working in there, I’m going to call corporate about this situation. He thinks he is the store owner, he doesn't know that we as customers pay his wage.
Atmosphere: 1
Food: 1
Service: 1
Steven Allen
The service is amazing and the food is always good prepared very nicely.
Atmosphere: 5
Food: 5
Service: 5
j s
Better then other Taco Bells. Fast service
Atmosphere: 3
Food: 4
Service: 4
FTW WRX
Tonight my friend placed an Uber Eats pickup order. I went through the drive thru and had to call my friend to confirm the order. Then they tell me since my friend isn’t here with me they can’t give me the food. Whatever, I’m not gonna give the drive thru cashier a hard time.
My issue is that I went inside to figure it out and the order was just sitting there getting cold on the un-heated pickup shelf where anyone could grab it. How does that make any sense?
In the past they have told me they didn’t have my mobile order (placed on the Taco Bell app) and I was out of luck even if I could show them the email receipt, order on the app, or payment on my card. I had to reorder everything and they wouldn’t let me order anything that was exclusive to the app, as if I was supposed to place another mobile order so they could say they didn't have it again.
Another time, I placed a pickup on Doordash to avoid using the Taco Bell app so hopefully it didn't just disappear like last time. When I went to the drivethru and told them I had a Doordash pickup, I was yelled at that "Delivery drivers have to come inside when the lobby is open!" I'm not a delivery driver I'm a customer, and even if I was a delivery driver, why be rude?
Seems like someone at this store has an issue with delivery drivers to the point that it's affecting their customers. Please figure it out. Telling customers who have paid for food and have every indication that you're aware of that shouldn't be given the cold shoulder and told they can't be helped in any way. Extremely unhelpful management here, this shouldn't even be a problem.
Atmosphere: 1
Food: 1
Service: 1
Darlene Pollard
We are regular customers here at the Jacksonville Taco Bell. We decided to get Taco Bell for dinner. We were the FIRST customer inside and got our order in then other people came in to do their orders. We waited 15 minutes and asked where is our order bc other people got their orders first! It took 20 minutes to finally get ours. The reason, they NEVER started on ours after it was ordered! It was NOT busy inside either. So we finally get our food close to the LAST person who ordered. We get home and I got the WRONG SAUCE!! I wanted nacho cheese sauce bc I DO NOT LIKE SPICEY SAUCES!!! THIS WILL BE THE LAST TIME IN A LONG TIME WE WILL GO THERE! We are taking our business elsewhere! Thanks Taco Bell for not caring on your customers!!! I will not RECOMMEND YOU EITHER! NOT AFTER TONIGHT 😡😡😡
Atmosphere: 4
Food: 5
Service: 1
Raven Trice (Raven Symone Trice)
I love Taco Bell And this location is always on point. Customer service, cleanliness and of course a quality menu with new choices and fast service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Grande Nachos Box, Ground Beef Burrito
Jms Biggest hater
Went to the bathroom and seen a old man putting his meat in a taco he let me eat the taco
Had to try the thro- back menu . The beef Mex melts were not made correctly. And to be honest, toastada was not as well.
Atmosphere: 4
Food: 3
Service: 4
Michael Heyen
I'm frustrated with how inconsistent the new burrito is. I order the same Cantina Burrito combo and it is never the same.
Atmosphere: 3
Food: 3
Service: 3
Alex Toutant
I mean its taco bell. I personally like it but I get it's not everyone's cup of tea. The staff there is great and I go there a lot. Never had a bad experience.
Update: Went back on Halloween and the crew were all dressed up and gave my kids candy
Food is never correct and your going to wait 30 or more minutes before you get your food if you dine in they prioritize drive thru before inside GM would rather make friends with employees than be a boss
Kid-friendliness: Not really kid friendly
Wheelchair accessibility: Not really wheelchair accessible
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Tango Freeze, Chulupa, Mtn Dew Baja Blast Freeze, Cheese Quesadilla
Nothing I disapprove of here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Kid-friendliness: Kid friendly
Wheelchair accessibility: Very accessible for wheelchairs
Atmosphere: 3
Food: 3
Service: 3
02/24/2025 5pm The store manager was pretty rude and racist to me, he made me wait for an hour to give my order and every time I asked nicely, he told me to shut my mouth and sit down calling me racial slurs as well, he was giving everyone their order but mine when I got there first when I tried to get his info he told the cashier to not give to me so she didn't the cashier was nice and kind but definitely scared of him same as everyone else working in there, I’m going to call corporate about this situation. He thinks he is the store owner, he doesn't know that we as customers pay his wage.
Atmosphere: 1
Food: 1
Service: 1
The service is amazing and the food is always good prepared very nicely.
Atmosphere: 5
Food: 5
Service: 5
Better then other Taco Bells. Fast service
Atmosphere: 3
Food: 4
Service: 4
Tonight my friend placed an Uber Eats pickup order. I went through the drive thru and had to call my friend to confirm the order. Then they tell me since my friend isn’t here with me they can’t give me the food. Whatever, I’m not gonna give the drive thru cashier a hard time.
My issue is that I went inside to figure it out and the order was just sitting there getting cold on the un-heated pickup shelf where anyone could grab it. How does that make any sense?
In the past they have told me they didn’t have my mobile order (placed on the Taco Bell app) and I was out of luck even if I could show them the email receipt, order on the app, or payment on my card. I had to reorder everything and they wouldn’t let me order anything that was exclusive to the app, as if I was supposed to place another mobile order so they could say they didn't have it again.
Another time, I placed a pickup on Doordash to avoid using the Taco Bell app so hopefully it didn't just disappear like last time. When I went to the drivethru and told them I had a Doordash pickup, I was yelled at that "Delivery drivers have to come inside when the lobby is open!" I'm not a delivery driver I'm a customer, and even if I was a delivery driver, why be rude?
Seems like someone at this store has an issue with delivery drivers to the point that it's affecting their customers. Please figure it out. Telling customers who have paid for food and have every indication that you're aware of that shouldn't be given the cold shoulder and told they can't be helped in any way. Extremely unhelpful management here, this shouldn't even be a problem.
Atmosphere: 1
Food: 1
Service: 1
We are regular customers here at the Jacksonville Taco Bell. We decided to get Taco Bell for dinner. We were the FIRST customer inside and got our order in then other people came in to do their orders. We waited 15 minutes and asked where is our order bc other people got their orders first! It took 20 minutes to finally get ours. The reason, they NEVER started on ours after it was ordered! It was NOT busy inside either. So we finally get our food close to the LAST person who ordered. We get home and I got the WRONG SAUCE!! I wanted nacho cheese sauce bc I DO NOT LIKE SPICEY SAUCES!!! THIS WILL BE THE LAST TIME IN A LONG TIME WE WILL GO THERE! We are taking our business elsewhere! Thanks Taco Bell for not caring on your customers!!! I will not RECOMMEND YOU EITHER! NOT AFTER TONIGHT 😡😡😡
Atmosphere: 4
Food: 5
Service: 1
I love Taco Bell
And this location is always on point. Customer service, cleanliness and of course a quality menu with new choices and fast service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Grande Nachos Box, Ground Beef Burrito
Went to the bathroom and seen a old man putting his meat in a taco he let me eat the taco
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had to try the thro- back menu . The beef Mex melts were not made correctly. And to be honest, toastada was not as well.
Atmosphere: 4
Food: 3
Service: 4
I'm frustrated with how inconsistent the new burrito is. I order the same Cantina Burrito combo and it is never the same.
Atmosphere: 3
Food: 3
Service: 3
I mean its taco bell. I personally like it but I get it's not everyone's cup of tea. The staff there is great and I go there a lot. Never had a bad experience.
Update: Went back on Halloween and the crew were all dressed up and gave my kids candy
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Anything can be vegetarian.
Dietary restrictions: Just ask
Atmosphere: 5
Food: 5
Service: 5
Always gets my crazy orders right!
Atmosphere: 5
Food: 5
Service: 5
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