I was here with my friend and I went to the bathroom, after I slipped because there was no wet floor sign or any precaution, right in front of the manager and all he did was ask if I was ok no sympathy or anything, no apology after until i complained, I was so embarrassed I felt like I had to get up right away and after I walked back to my table they came saying they would give a discount. He even asked for my name and number, after we got the bill they still charged us for everything. He did not take the charge off as he said he would until we said something after.
Service: 1
Rita Johnson
This is a wonderful Applebee's in Joliet IL and all the staff is so wonderful and the place is so of clean!!! I finally got to meet the owner today and he is so wonderful!!! From Rita J.
Atmosphere: 5
Food: 5
Service: 5
Gabriel Ibarra
This place desperately needs new management. Kitchen is always backed up, there is always wait even if there is only a few tables. Their hostess are rude and a lot of people end up leaving. They have good servers but they do what they can with what they have.
Atmosphere: 1
Food: 1
Service: 4
Mary T Burton
The waitress was rude and lied about the prices of my order. I tried to dine here 2 weeks but there was only 1 server so no access was granted. This is the worst Applebee's I have ever been!
Atmosphere: 1
Food: 1
Service: 1
Kevin Joseph
Better than fast food for the same price.
Atmosphere: 5
Food: 5
Service: 5
Joyce Loechel
The service was very slow. The host acknowledged us but continued to wipe a table down before seating us. Our waiter stopped and talked to the bartender before bringing the check and take home boxes.
Atmosphere: 2
Food: 4
Service: 2
DORY SI
Good fresh food 😋
Atmosphere: 4
Food: 4
Service: 4
Myrna Hartwell
I’m not sure how much longer this place will stay open. Understaffed, long wait times, poor service. Not sure if management cares, obviously this is an ongoing issue. They clearly have people coming in wanting to spend money, but telling customers it’ll be over an hour wait for a mostly empty restaurant is absurd. Do yourself a favor, go to Chilis instead!
Atmosphere: 2
Food: 3
Service: 2
Wayne Humphries
Slower than a turtle service just plain sucks
Atmosphere: 1
Food: 4
Service: 1
EDWIN SOTO
This place is terrible, I always come here for the desserts and always something, waiting, or something wrong with the order. I really like the desserts that’s the only, only thing brings me here, PLEASE PLEASE give your business to a different restaurant.
Server Reid was both amicable and professional, gladly assisted with my entree selections Food was well presented and well prepared at the correct tempature. Reid was exceptionally attentive and promptly took care of all my needs. Think I will request Reid on all my future visits Manager Pamela graciously checked in with me and provided me with some additional restaurant perks. Pamela's professional and hands on service directly to each and every customer was nothing short of remarkable her leadership skills are apparent with the outstanding service all of her staff provided. It is indeed an enjoyable dining experience when it is provided in such a smooth seamless manner I will be back
Atmosphere: 5
Food: 5
Service: 5
Quint Harmon
We stopped last night and very few cars in the parking lot. The service was poor and took 45 minutes to get our food and the food was cold. Fry’s were cold and awful. We were there an hour and half and it was the first time in my life I left a $2.00 tip. Wasted money and will not be back. The place is run down and not the Applebees I remember. Understaffed, poor food and service. When leaving the group waiting to be seated were told it was an hour wait and only 7 tables were taken. They all left!! Such a shame
Atmosphere: 1
Food: 2
Service: 1
Sanch C
The atmosphere was dry
Atmosphere: 1
Food: 1
Service: 1
Jim South
I gave the food one star but that was because we never actually got it. This was probably the worst service I have received in ten years. There was like 12 tables in the whole restaurant, Saturday 5:00pm. We sat for over ten minutes before we were even acknowledged. All the servers, I counted 5. Plus a bartender, did even say hi hello give me one second, nothing. Dirty tables all over. They all were standing around looking confused. Not one sense of urgency or customer service in the building. The manger, an older gentleman, seemed the most confused of all the employees. This restaurant needs a major overhaul. Last time we came it wasn’t very good either. Definitely won’t be back after this
Atmosphere: 1
Food: 1
Service: 1
Heather Jones
7pm on a Saturday in a half empty restaurant you’d think you’d get some stellar service but nope! We got ignored at the door while the bartender looked right at us as he delivered something to a table. He didn’t even say hi or greet us and tell us someone will be right with you. Then a female server finally came and said have a seat we will get you sat. Well that was our que to leave. We left and 3 employees were having a smoke break in the parking lot not caring about customers. It won’t be long and this location will be closed as well. Apparently they don’t need paying customers to survive.
I was here with my friend and I went to the bathroom, after I slipped because there was no wet floor sign or any precaution, right in front of the manager and all he did was ask if I was ok no sympathy or anything, no apology after until i complained, I was so embarrassed I felt like I had to get up right away and after I walked back to my table they came saying they would give a discount. He even asked for my name and number, after we got the bill they still charged us for everything. He did not take the charge off as he said he would until we said something after.
Service: 1
This is a wonderful Applebee's in Joliet IL and all the staff is so wonderful and the place is so of clean!!! I finally got to meet the owner today and he is so wonderful!!! From Rita J.
Atmosphere: 5
Food: 5
Service: 5
This place desperately needs new management. Kitchen is always backed up, there is always wait even if there is only a few tables. Their hostess are rude and a lot of people end up leaving. They have good servers but they do what they can with what they have.
Atmosphere: 1
Food: 1
Service: 4
The waitress was rude and lied about the prices of my order. I tried to dine here 2 weeks but there was only 1 server so no access was granted. This is the worst Applebee's I have ever been!
Atmosphere: 1
Food: 1
Service: 1
Better than fast food for the same price.
Atmosphere: 5
Food: 5
Service: 5
The service was very slow. The host acknowledged us but continued to wipe a table down before seating us. Our waiter stopped and talked to the bartender before bringing the check and take home boxes.
Atmosphere: 2
Food: 4
Service: 2
Good fresh food 😋
Atmosphere: 4
Food: 4
Service: 4
I’m not sure how much longer this place will stay open. Understaffed, long wait times, poor service. Not sure if management cares, obviously this is an ongoing issue. They clearly have people coming in wanting to spend money, but telling customers it’ll be over an hour wait for a mostly empty restaurant is absurd. Do yourself a favor, go to Chilis instead!
Atmosphere: 2
Food: 3
Service: 2
Slower than a turtle service just plain sucks
Atmosphere: 1
Food: 4
Service: 1
This place is terrible, I always come here for the desserts and always something, waiting, or something wrong with the order. I really like the desserts that’s the only, only thing brings me here, PLEASE PLEASE give your business to a different restaurant.
Service: 1
Restaurantji Recommends
Server Reid was both amicable and professional, gladly assisted with my entree selections Food was well presented and well prepared at the correct tempature. Reid was exceptionally attentive and promptly took care of all my needs. Think I will request Reid on all my future visits
Manager Pamela graciously checked in with me and provided me with some additional restaurant perks. Pamela's professional and hands on service directly to each and every customer was nothing short of remarkable her leadership skills are apparent with the outstanding service all of her staff provided. It is indeed an enjoyable dining experience when it is provided in such a smooth seamless manner I will be back
Atmosphere: 5
Food: 5
Service: 5
We stopped last night and very few cars in the parking lot. The service was poor and took 45 minutes to get our food and the food was cold. Fry’s were cold and awful. We were there an hour and half and it was the first time in my life I left a $2.00 tip. Wasted money and will not be back. The place is run down and not the Applebees I remember. Understaffed, poor food and service. When leaving the group waiting to be seated were told it was an hour wait and only 7 tables were taken. They all left!! Such a shame
Atmosphere: 1
Food: 2
Service: 1
The atmosphere was dry
Atmosphere: 1
Food: 1
Service: 1
I gave the food one star but that was because we never actually got it. This was probably the worst service I have received in ten years. There was like 12 tables in the whole restaurant, Saturday 5:00pm. We sat for over ten minutes before we were even acknowledged. All the servers, I counted 5. Plus a bartender, did even say hi hello give me one second, nothing. Dirty tables all over. They all were standing around looking confused. Not one sense of urgency or customer service in the building. The manger, an older gentleman, seemed the most confused of all the employees. This restaurant needs a major overhaul. Last time we came it wasn’t very good either. Definitely won’t be back after this
Atmosphere: 1
Food: 1
Service: 1
7pm on a Saturday in a half empty restaurant you’d think you’d get some stellar service but nope! We got ignored at the door while the bartender looked right at us as he delivered something to a table. He didn’t even say hi or greet us and tell us someone will be right with you. Then a female server finally came and said have a seat we will get you sat. Well that was our que to leave. We left and 3 employees were having a smoke break in the parking lot not caring about customers. It won’t be long and this location will be closed as well. Apparently they don’t need paying customers to survive.
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