Chipotle Mexican Grill

2848 Plainfield Rd, Joliet
(815) 733-2197

Recent Reviews

Miacerra R.

Horrible rude service. Nasty food station. Always sloppy and messy. Always out of items. Stingy with the portions. Miserable workers with bad attitudes. I had stopped coming here and tonight's visit reminded me why. And my food was cold. I only had to travel about 5-7mins from the place. Never again.

Jeremy Tanner

The quality of food is pretty good but they are getting to be just like every other restaurant with the quantity! But that's just my opinion, .........put more than 4 little pieces of chicken in a bowl of rice please!

Atmosphere: 3

Food: 3

Service: 4

Jen Z.

this store is very busy compared to others in the area but let me tell you, when i walk through those doors and i see that grandma working on the line I know I'm in for a good meal. ever since you guys hired her i've been bringing my paychecks to this location cus I'm always here. she's patient, nice, and she don't hesitate to fill your bowl up! as she should! some of the other employees are almost like, afraid of the spoon.. afraid to get a good scoop in there. but not her. and that's why i love this location. she is the reason why I'm always at your guys location, and why I'm always satisfied when i leave. on days when she's not there, my food is cold, extremely long waits, and a dirty lobby. but she makes everything better. it would be nice to know her schedule cuz i want to be there when she's working cus I know i'll be eating good. thank you to whoever hired her. she's truly been a blessing to this establishment and i would not be a frequent customer had she not been employed there. i hope to see her again next time I'm craving chipotle (tomorrow) grandma if you see this, thank you for your hard work you're amazing and god bless you!

Helen Wessel

This place was a mess! Not one clean table to eat off of.Made it very unappetizing!Several employees behind the counter, could have easily wiped off some tables.

Atmosphere: 1

Food: 1

Service: 2

Anthony Caruso

Very dirty place, rude staff will not be coming back to this location

Atmosphere: 1

Food: 1

Service: 1

Steve Kuhn

I was quite shocked when I went into this Chipotle last night. Any Chipotle I’ve gone into has been very clean and professional.There was no place in there that wasn’t dirty. For that reason I chose a carry out. Typically my reviews are positive ones. Rarely do I leave a negative one. Sorry not in a hurry to ever back here again. The photos posted don’t do the sloppy atmosphere justice. I was just stunned. How hard is it to pick up and clean up???!!

Atmosphere: 1

Food: 3

Service: 2

Reece E

How do you mess up rice? I went in today around 1 and ordered a bowl to go. Got home and the rice was undercooked and hard. Very irritating & ruined the whole meal. Also the cashier never gave me my receipt.

David Castellucci

Might as well order whatever you want, 95% chance they won't get it right anyways.Not sure how the orders are shown on the lids & just completely disregarded.Got steak on a chicken bowl, missing chips, beans on wrong order - actually have to try to get it this wrong.Save yourself the headache & drive to a better one.

Atmosphere: 3

Food: 1

Service: 2

Kristie Haefner

Unfortunately I had the worst experience I’ve ever had at a Chipotle last night. There seemed to be barely any meat and veggies left. The barbacoa looked like only liquid. When my bowl was passed to the cold toppings section the person started adding sour cream and cheese WITHOUT asking me what I even wanted on it… thankfully I did want those items and actually looked up at me to realize she didn’t even ask me what I wanted. The chips were not salty at all and many were broken. I felt like I was invisible and a complete inconvenience. This experience makes me never want to go back to this location and maybe not get chipotle at all anymore. So upsetting.

Atmosphere: 1

Food: 1

Service: 1

Matthew H

Would not recommend coming to this Chipotle location. You’re better off taking a little extra trip to the Chipotle off of Jefferson in Joliet.This chipotle does not keep up with the demand of people who come in and never have everything in stock. They also tend to get a lot of things wrong on orders. I ordered a Sofritas bowl with brown rice, fajitas, corn salsa, cheese, sour cream, and lettuce. And what we got was sofritas bowl with white rice and pico degallo. And this has happened on multiple occasions. I then reached out to corporate to get a full refund on the meal as I didn’t get what I paid for and than gave me a free side of guac for my troubles with no refund.I have learned my lesson and I hope to prevent others from wasting their time and money on ordering something from this chipotle location.

Atmosphere: 2

Food: 1

Service: 1

Jorge Perez

The rise wasn't cooked well, to hard to chew ????

Michael Miedona

We got raw damn meat in our bowls for the 2nd time worst place ever and we tried calling 7 times and they don't answer!

Sean R

I hadn’t been to Chipotle in a while and will not be going back.Placed a mobile order for pickup and when it was not ready 10 minutes after the scheduled time I went to the counter and was told they were out of barbacoa. I asked to please cancel the order and refund my card and they told me I had to call corporate to get a refund. I told themI have never heard of having to call to get a refund and to please refund my card and they called over a manager. The manager seemed disinterested and was bothered by having to refund an order. She then proceeded to tell me she was refunding LESS money to my card than what had been paid and when I asked why she said it was due to “taxes and fees” she can’t put back on the card. But it was actually due to her being lazy and not entering the correct items to be refunded. At that point I was so disgusted by my experience I just wanted to get out of there. Had to call corporate after leaving in order to get my full refund. Will never go back to any Chipotle ever again after this experience.

Service: 1

Michael

Feb 15th at 4:45White guy giving rice portions like it comes out his check won't be

Atmosphere: 1

Food: 1

Service: 1

Briley R.

If I could give zero stars I would. PLACE IS AN ABSOLUTE DUMP EMPLOYEES CARELESS My wife orders two steak bowls They put about 3 pieces of fat in her bowl and is asked to wait until til more steak is made She waits 30 minutes. They finish making what they call "steak" wrap up a bowl and give it to her. She gets home. AND THERE IS NO STEAK IN THE BOWL. WHAT A JOKE THIS PLACE IS. ALSO THIS ISNT THE FIRST TIME

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