I had an amazing experience at the Cinnabon in Louis Joliet Mall today! Destinee and Kiara were absolutely incredible. They had a sale going on — buy two, get one free — and at first I wasn’t interested. But their personalities and customer service were so on point that they talked me right into it.
They were patient, kind, and really made me feel welcomed. I even asked for the middle bun because it looked soft and gooey, and they let me know it was fresh out of the oven. They weren’t kidding — the heat was coming straight through the bag!
I just wanted to highlight that they did an amazing job. I genuinely felt appreciated coming to this location today. It was a great experience all around.
Atmosphere: 5
Food: 5
Service: 5
Kylie Gregor
Jordan, Kiera and Jessica were all so polite and had the best vibes when helping me! I had to share since it was such a good experience and you don’t get that often nowadays :,) Thanks guys!! Happy holidays <3
Atmosphere: 5
Food: 5
Service: 5
Isabella Andrade
I think there’s a new manager there because the Cinnabon lately have been really fresh and I can see the store more cleaner and the staff friendly.
Atmosphere: 5
Food: 5
Service: 5
Itoro Nsa
Destiny is absolutely amazing!!! She definitely knows the meaning of customer service! I was so undecided about what I wanted. She was so patient and knowledgeable about every item offered! With her assistance I was able to make my decision at my favorite place! Thank you Destiny!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Donna Dicharia
Destined was very nice an helpfully Someone you should keep you don't find very many people in that line of work like her
Food: 5
Service: 5
Mia Williams
Destiny what’s really good customer service!
THERESA ASHFORD
Destiny was very nice and sweet and helpful at Cinnabon at joliet mall it was an issue with my pretzel and she resolved the issue.
Denise Jay
Destiny was super friendly. She’s awesome!!
Atmosphere: 5
Food: 5
Service: 5
kerrie ivey
Destinee was amazing and very helpful
Atmosphere: 5
Food: 5
Service: 5
Jamie Lukancic
Destiny was so helpful and friendly best Cinnabon around!
Destiny and Koral were awesome so helpful and despite the mall closing did not rush me and allowed me to order what I wanted!!!
Atmosphere: 5
Food: 5
Service: 5
Baher Saad
Destiny & Koral did a fantastic job serving us , super happy with the service , Destiny has a great smile
Atmosphere: 5
Food: 5
Service: 5
ronald veals
Destiny & koral from the Joliet Illinois location at the mall were SUPER NICE!!! Fresh Buns and great customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Alfrdedo Islas
My daughter and I were waiting outside of cinnabon for a good 5 minutes+ because it was empty and there was no closed sign or “out for lunch” sign we were pariently waiting. After a bit we went back to auntie annes to ask if she (the manager) knew what was up and all she good us was that they were understaffed and she couldnt leave the other girl alone. Which i understood that’s corporate rules but conveniently as we were walking away we saw the auntie annes worker come in so then we came back to cinnabon and the manager went over to Cinnabon and attended us.. I asked her why she couldnt tell us they were understaffed when she had seen us standing infront of cinnabon and she stayed silent and when i told her “we were standing there for 5 minutes” she said “5 minutes aint even that bad” and she pointed out how her uniform clearly has the cinnabon logo on it… She was being rude
Atmosphere: 1
Service: 1
Lynn Sevol
Destiny was so nice and helpful. Her recommendations were spot on. Wish more people were warm and welcoming like her.
I had an amazing experience at the Cinnabon in Louis Joliet Mall today! Destinee and Kiara were absolutely incredible. They had a sale going on — buy two, get one free — and at first I wasn’t interested. But their personalities and customer service were so on point that they talked me right into it.
They were patient, kind, and really made me feel welcomed. I even asked for the middle bun because it looked soft and gooey, and they let me know it was fresh out of the oven. They weren’t kidding — the heat was coming straight through the bag!
I just wanted to highlight that they did an amazing job. I genuinely felt appreciated coming to this location today. It was a great experience all around.
Atmosphere: 5
Food: 5
Service: 5
Jordan, Kiera and Jessica were all so polite and had the best vibes when helping me! I had to share since it was such a good experience and you don’t get that often nowadays :,) Thanks guys!! Happy holidays <3
Atmosphere: 5
Food: 5
Service: 5
I think there’s a new manager there because the Cinnabon lately have been really fresh and I can see the store more cleaner and the staff friendly.
Atmosphere: 5
Food: 5
Service: 5
Destiny is absolutely amazing!!! She definitely knows the meaning of customer service! I was so undecided about what I wanted. She was so patient and knowledgeable about every item offered! With her assistance I was able to make my decision at my favorite place! Thank you Destiny!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Destined was very nice an helpfully
Someone you should keep you don't find very many people in that line of work like her
Food: 5
Service: 5
Destiny what’s really good customer service!
Destiny was very nice and sweet and helpful at Cinnabon at joliet mall it was an issue with my pretzel and she resolved the issue.
Destiny was super friendly. She’s awesome!!
Atmosphere: 5
Food: 5
Service: 5
Destinee was amazing and very helpful
Atmosphere: 5
Food: 5
Service: 5
Destiny was so helpful and friendly best Cinnabon around!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Destiny and Koral were awesome so helpful and despite the mall closing did not rush me and allowed me to order what I wanted!!!
Atmosphere: 5
Food: 5
Service: 5
Destiny & Koral did a fantastic job serving us , super happy with the service , Destiny has a great smile
Atmosphere: 5
Food: 5
Service: 5
Destiny & koral from the Joliet Illinois location at the mall were SUPER NICE!!! Fresh Buns and great customer service!!!
Atmosphere: 5
Food: 5
Service: 5
My daughter and I were waiting outside of cinnabon for a good 5 minutes+ because it was empty and there was no closed sign or “out for lunch” sign we were pariently waiting. After a bit we went back to auntie annes to ask if she (the manager) knew what was up and all she good us was that they were understaffed and she couldnt leave the other girl alone. Which i understood that’s corporate rules but conveniently as we were walking away we saw the auntie annes worker come in so then we came back to cinnabon and the manager went over to Cinnabon and attended us.. I asked her why she couldnt tell us they were understaffed when she had seen us standing infront of cinnabon and she stayed silent and when i told her “we were standing there for 5 minutes” she said “5 minutes aint even that bad” and she pointed out how her uniform clearly has the cinnabon logo on it… She was being rude
Atmosphere: 1
Service: 1
Destiny was so nice and helpful. Her recommendations were spot on. Wish more people were warm and welcoming like her.
Atmosphere: 5
Food: 5
Service: 5
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