This was our first time at this restaurant & Nayeli, our service repeatedly lied about our total amount and other details. When we were ready to pay, I asked her if gratuity was included & she said, “No.” She stated she couldn’t print our itemized receipt—to take the receipt that only showed the total amount. I trusted her word & still tipped her 20%. Because the bill was so high for only 2 people, we returned to get the prices of each item & she then said she made a mistake & added the 18% gratuity to our bill & mistaken us with another table of 4—again, it was only 2 of us. She then said she called her manager & the manager gave her a code to access the receipts. As I was reviewing the receipt—she quickly said, “I can give you the 18% back.” We said, “No, we just wanted to see why our bill was so high but we also asked you these questions and you continued to deflect saying the machine was down, you didn’t know how to get back to the receipts and I also asked about the gratuity from the beginning.” I asked her for her managers name and she stayed silent and said, “Umm, her name is on the receipt.” I said, “The receipt says Server: Nayeli.” Nayeli said, “Oh, that’s not my name. My name is Reina and my Managers name is Nayeli.” Nayeli is not a trustworthy employee. This behavior is unacceptable, unprofessional and I can only imagine how many other guests she has done this too. This was a very upsetting experience because I always try to do my part as a customer & tip my 20%. I understand people have their own bills & families to support but this is a complete breach of trust & security. She’s a liability to this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Daniel M
Extremely slow service. Do not recommend.
Service: 1
Gladys Tolentino
I really loved the food it’s one of our fave seafood restaurants to go to and this one is good it’s good prices and good portions
Atmosphere: 5
Food: 5
Service: 5
Will O
Took an hour for us to get our food. Food was pricey and not good. Asked for corn tortillas and still got flour tortillas. Server looked overwhelmed, confused and barely checked on us.
Atmosphere: 1
Food: 1
Service: 1
Hector Diaz
Good food
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Platillo Langostino
Felipe Lucas
The food was very good and the service I recommend it for the whole family I will definitely return with my family
Atmosphere: 5
Food: 5
Service: 5
Raul Velasquez
It is my first time here I am surprised with the taste and the excellent service I will definitely return with my family.. recommended
Atmosphere: 5
Food: 5
Service: 5
Jacinto Cobo
I am very special with my food. I loved it. It has an authentic flavor. Excellent service. I will definitely return with my family. Recommended.
Atmosphere: 5
Food: 5
Service: 5
Rommel Martinez
The service is very good, just a recommendation, they should make the ceviche less spicy or choose to separate the chili and thus add it to each person's taste. Thank you!!
Eben Serrano
The food is amazing! I try something different every time I come here. Make sure you ask if tip is included in your bill, It most likely is, That’s why the price seems steep.
I loved the food, the service, the place is clean, I will definitely come back, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Nicole A
I love this place, but yesterday this lady was too much. We ordered GUACAMOLE, said it 3 times, and she gives us avocado slices. Then wanting some chips to go with the guacamole that she already didn’t give us, she handed us tostadas. Tostadas with guacamole instead of the chips she repeated back. And we went back to get the guacamole already one time, and this lady had the audacity to huff and puff like she was overwhelmed. Yeah, you’re bad at your job. Chips are not tostadas and guacamole is not avocado slices. She needs to go because baby you can’t. She repeated it back right and still ended it up. Girl.
Atmosphere: 5
Food: 5
Service: 2
Jesus Rangel
Friendly attention from the staff
Atmosphere: 5
Food: 5
Service: 5
Eaperanza Mendoza
Excellent ?
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Saenz
Good fun!! If you are looking for a quite place, this is not the spot for you on the weekends.
This was our first time at this restaurant & Nayeli, our service repeatedly lied about our total amount and other details. When we were ready to pay, I asked her if gratuity was included & she said, “No.” She stated she couldn’t print our itemized receipt—to take the receipt that only showed the total amount. I trusted her word & still tipped her 20%. Because the bill was so high for only 2 people, we returned to get the prices of each item & she then said she made a mistake & added the 18% gratuity to our bill & mistaken us with another table of 4—again, it was only 2 of us. She then said she called her manager & the manager gave her a code to access the receipts. As I was reviewing the receipt—she quickly said, “I can give you the 18% back.” We said, “No, we just wanted to see why our bill was so high but we also asked you these questions and you continued to deflect saying the machine was down, you didn’t know how to get back to the receipts and I also asked about the gratuity from the beginning.”
I asked her for her managers name and she stayed silent and said,
“Umm, her name is on the receipt.”
I said, “The receipt says Server: Nayeli.”
Nayeli said, “Oh, that’s not my name. My name is Reina and my Managers name is Nayeli.”
Nayeli is not a trustworthy employee. This behavior is unacceptable, unprofessional and I can only imagine how many other guests she has done this too. This was a very upsetting experience because I always try to do my part as a customer & tip my 20%. I understand people have their own bills & families to support but this is a complete breach of trust & security. She’s a liability to this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service. Do not recommend.
Service: 1
I really loved the food it’s one of our fave seafood restaurants to go to and this one is good it’s good prices and good portions
Atmosphere: 5
Food: 5
Service: 5
Took an hour for us to get our food. Food was pricey and not good. Asked for corn tortillas and still got flour tortillas. Server looked overwhelmed, confused and barely checked on us.
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Platillo Langostino
The food was very good and the service I recommend it for the whole family I will definitely return with my family
Atmosphere: 5
Food: 5
Service: 5
It is my first time here I am surprised with the taste and the excellent service I will definitely return with my family.. recommended
Atmosphere: 5
Food: 5
Service: 5
I am very special with my food. I loved it. It has an authentic flavor. Excellent service. I will definitely return with my family. Recommended.
Atmosphere: 5
Food: 5
Service: 5
The service is very good, just a recommendation, they should make the ceviche less spicy or choose to separate the chili and thus add it to each person's taste. Thank you!!
The food is amazing! I try something different every time I come here. Make sure you ask if tip is included in your bill, It most likely is, That’s why the price seems steep.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I loved the food, the service, the place is clean, I will definitely come back, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
I love this place, but yesterday this lady was too much. We ordered GUACAMOLE, said it 3 times, and she gives us avocado slices.
Then wanting some chips to go with the guacamole that she already didn’t give us, she handed us tostadas. Tostadas with guacamole instead of the chips she repeated back.
And we went back to get the guacamole already one time, and this lady had the audacity to huff and puff like she was overwhelmed. Yeah, you’re bad at your job. Chips are not tostadas and guacamole is not avocado slices. She needs to go because baby you can’t. She repeated it back right and still ended it up. Girl.
Atmosphere: 5
Food: 5
Service: 2
Friendly attention from the staff
Atmosphere: 5
Food: 5
Service: 5
Excellent ?
Atmosphere: 5
Food: 5
Service: 5
Good fun!! If you are looking for a quite place, this is not the spot for you on the weekends.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Coctel De Camaron
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