I am writing to express my disappointment with a recent order I placed at your establishment. My order ($40) included two 5 meal deals, both of which were missing the chicken nuggets that should have been included.
When I initially called to address the issue, the first representative I spoke with did not offer an apology, and while I was explaining the situation, I was placed on hold without any explanation and transferred to another person. The second representative also did not offer an apology. When I asked if I could come back to pick up the missing nuggets the following day, I was told to return tonight, despite the fact that it was already past midnight, and I live about 20 minutes away. When I requested to come earlier, the call was hung up before I could respond.
I have over 15 years of experience in customer service, and I believe this situation was handled unprofessionally. A simple apology or acknowledgment of the mistake would have sufficed and gone a long way toward resolving the issue. I understand the challenges of working in a busy 24-hour food establishment, but I believe that basic customer service, such as empathy and an apology, should be a standard practice, even for issues as minor as missing nuggets.
I would appreciate it if you could provide additional training to your staff on handling customer concerns with empathy and respect. Just like your employees, I work hard for my money, I expect to receive the items I paid for even if it’s something small.
Thank you for your attention to this matter. I hope this feedback will help improve the overall customer experience at your restaurant.
Atmosphere: 1
Food: 3
Service: 1
Ana Valtierrez
Very good
Atmosphere: 5
Food: 5
Service: 5
jsuko21
Terrible service towards dinner hours and always long lines. Things have not improved for years.
Atmosphere: 1
Food: 1
Service: 1
Brandon Phillips
Not open 24 hours, drove up, closed for Morning maintenance at 3:50
Emmanuel Malagon
Just ordered a double quarter pounder and I can tell you the burger was disgusting! It had a weird smell now Im afraid that I will get sick. The meat was soggy and a little bit raw. Please be aware of what you eat in these fast food chain restaurants.
Atmosphere: 1
Food: 1
Service: 1
Izzy G
Very good service and food .
Atmosphere: 4
Food: 5
Service: 5
Evan Kouba
This location is okay. Sometimes items on your order i guess are just classed as optional. Like I'll order additional condiments and they just won't add them. Or when I ask for honey mustard and I get honey packets. If they're busy they will forget food sometimes or just give you the completely wrong order. Aside from all that probably one of the better locations in the area and they're 24/7 so it's a plus
Atmosphere: 2
Food: 3
Service: 3
Michael Paniak
They do a great job at this location
Atmosphere: 5
Food: 5
Service: 5
Prell Madlock
The new chicken BIG Mac so good
Atmosphere: 5
Food: 5
Service: 5
Nicole Grohar
So sick of the false advertisements at this location. Happy meal toys are 3- 12 months old. You never get what's advertised and when you question it, they give you attitude.
came here at 2am, yes its an odd hour but what else is open. Order taker does not listen/pay attention. asked for spicy mcchicken got regular, asked for coke and got diet. took forever to have order taken and took forever to be cashed out. come during normal hours while the workers actually care somewhat about their job
Atmosphere: 1
Food: 1
Service: 1
Mary James
We ordered a 6pc chicken tenders, w/?? - and we got two orders! Just the right amount. Enjoyed my cheeseburger . . . and my granddaughter made it all better!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, Cheeseburger, Burger King Chicken Nuggets
bella dalesandro
food was fine but i used to work here and it was a big deal when customer service was bad but everytime i come here the workers are just mean and that would’ve never been tolerated when i worked there maybe get nicer workers !! you guys really went downhill !!
Atmosphere: 1
Food: 4
Service: 1
Hanna Shcherba
Unlike most McDonald's, this one is clean and the staff is friendly.
I am writing to express my disappointment with a recent order I placed at your establishment. My order ($40) included two 5 meal deals, both of which were missing the chicken nuggets that should have been included.
When I initially called to address the issue, the first representative I spoke with did not offer an apology, and while I was explaining the situation, I was placed on hold without any explanation and transferred to another person. The second representative also did not offer an apology. When I asked if I could come back to pick up the missing nuggets the following day, I was told to return tonight, despite the fact that it was already past midnight, and I live about 20 minutes away. When I requested to come earlier, the call was hung up before I could respond.
I have over 15 years of experience in customer service, and I believe this situation was handled unprofessionally. A simple apology or acknowledgment of the mistake would have sufficed and gone a long way toward resolving the issue. I understand the challenges of working in a busy 24-hour food establishment, but I believe that basic customer service, such as empathy and an apology, should be a standard practice, even for issues as minor as missing nuggets.
I would appreciate it if you could provide additional training to your staff on handling customer concerns with empathy and respect. Just like your employees, I work hard for my money, I expect to receive the items I paid for even if it’s something small.
Thank you for your attention to this matter. I hope this feedback will help improve the overall customer experience at your restaurant.
Atmosphere: 1
Food: 3
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
Terrible service towards dinner hours and always long lines. Things have not improved for years.
Atmosphere: 1
Food: 1
Service: 1
Not open 24 hours, drove up, closed for Morning maintenance at 3:50
Just ordered a double quarter pounder and I can tell you the burger was disgusting! It had a weird smell now Im afraid that I will get sick. The meat was soggy and a little bit raw. Please be aware of what you eat in these fast food chain restaurants.
Atmosphere: 1
Food: 1
Service: 1
Very good service and food .
Atmosphere: 4
Food: 5
Service: 5
This location is okay. Sometimes items on your order i guess are just classed as optional. Like I'll order additional condiments and they just won't add them. Or when I ask for honey mustard and I get honey packets. If they're busy they will forget food sometimes or just give you the completely wrong order. Aside from all that probably one of the better locations in the area and they're 24/7 so it's a plus
Atmosphere: 2
Food: 3
Service: 3
They do a great job at this location
Atmosphere: 5
Food: 5
Service: 5
The new chicken BIG Mac so good
Atmosphere: 5
Food: 5
Service: 5
So sick of the false advertisements at this location. Happy meal toys are 3- 12 months old. You never get what's advertised and when you question it, they give you attitude.
Restaurantji Recommends
Love the food ?
Atmosphere: 5
Service: 5
came here at 2am, yes its an odd hour but what else is open. Order taker does not listen/pay attention. asked for spicy mcchicken got regular, asked for coke and got diet. took forever to have order taken and took forever to be cashed out. come during normal hours while the workers actually care somewhat about their job
Atmosphere: 1
Food: 1
Service: 1
We ordered a 6pc chicken tenders, w/?? - and we got two orders! Just the right amount. Enjoyed my cheeseburger . . . and my granddaughter made it all better!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, Cheeseburger, Burger King Chicken Nuggets
food was fine but i used to work here and it was a big deal when customer service was bad but everytime i come here the workers are just mean and that would’ve never been tolerated when i worked there maybe get nicer workers !! you guys really went downhill !!
Atmosphere: 1
Food: 4
Service: 1
Unlike most McDonald's, this one is clean and the staff is friendly.
Atmosphere: 5
Food: 4
Service: 5
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