Portillo's Joliet
1444 N Larkin Ave, Joliet
(779) 267-0030
Recent Reviews
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I ordered online, my food was supposed to be ready at 6:15pm I was there 10 extra minutes. I expected to have fresh fries at least but no, everything was cold and what is this? Is this even a large fries???
Atmosphere: 3
Food: 2
Service: 2
Closed early at 11:30pm when it says they’re open till 13, what else do I need to say :/
Atmosphere: 1
Food: 4
Service: 1
Great customer service
Atmosphere: 5
Food: 5
Service: 5
I ALWAYS WENT TO THIS PLACE IN CHICAGO THE FOOD WAS AWSOME HOWEVER ON LARKIN I WILL NEVER GO BACK THE SERVICE POOR THE PRODUCT POOR THEY HAD A YOUNG GIRL OUT THERE TODAY TOOK MY ORDER WRONG SHE WAS TALKING I HAD TO ASK HER CAN I GIVE YOU MY ORDER I SHOULD HAVE LEFT THEN GOT 2 BEEF SANDS NO DRESSINGS NEVER WILL GO BACK REALLY TRAIN YOUR EMPLOYEES PLS!!!!!!!
Food: 1
Service: 1
Hotdog
Recommended dishes: Chicago-Style Hot Dog, Salads
Very upset with this location. We eat here all the time and the worker at the drive through messed up our whole order. Ordered Chicago dog meal with everything on it and a tender meal. The guy in the drive through rushed us to order and messed up the tender meal and the Chicago dog meal. $33 for a messed up meal. On top of that they didn’t even give me my receipt to make it right.
Atmosphere: 5
Food: 1
Service: 1
This is NOT a dine-in location, there is no seating at all. You can only drive through or pick up an order to-go. This isn’t advertised on the Google listing, we drove all the way here with our grandmother and had to find a new place to go as we could not dine in.
Great tasting hot dog. Very good and affordable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago-Style Hot Dog, Fries
This is the go-to place. The food always rocks!
Atmosphere: 5
Food: 5
Service: 5
I’m never one to call to complain but I called in about missing food. the gentleman who answer the phone was very professional and polite said to bring in receipt for missing food and I would get my missing food. Mind you I live 20 minutes away for this location.My husband went back with receipt in hand and handed it to an employee. Maria was called over and then gave my husband a very rude comment saying “you see these markings here means we separated them”the order. Pretty much saying my husband was wrong and that we received our food. She was rude and unprofessional I am in no need of free hand outs but if I pay for something I expect for my order to be in the bag. All I wanted was the food I was missing that I paid for. Maria didn’t have to be rude we all make mistakes and I get that. If she indeed is a manager this location is in need of a new one because she dosent know how to talk to people with respect.
Restaurantji Recommends
Food Has been good overtime we have been here. Employees have been nice too..no complaints
Went in to get two and a half pounds of beef to go ..they don't take orders at the counter... told me to put the order in the kiosk.. beef to go is not on the kiosk menu ...they did not know how to put my order in... took about 20 minutes for them just to get my order put in for a package of beef they had to grab out of the refrigerator
Food was good
Loved it! Warm fresh food! Tasted great :)
I don't know, but it seems that when I order my food from the app, it's just not right. The portion sizes seem smaller. The food is just different. The beef sandwich is the most noticeable. Dry.
Atmosphere: 5
Food: 4
Service: 5
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