I'm a big fan of Potbelly. Jake was super friendly and very professional.
Atmosphere: 5
Food: 5
Service: 5
Ashley Pertle
They need to work on their communication. I made a few mistakes in this situation as well but their lack of organization and professionalism set me over the edge. I accidentally ordered from the wrong location. This was my fault. I work in this area, it defaulted to this location. I thought I changed my location but it was set to Joliet and I wasn’t aware. I placed an order, realized when I was five min from the location i intended to order from that the location was wrong, and called. They took my name and approved for me to cancel the order. I said as an appreciation for cancelling can you keep a credit and I can order there this week? That way you can keep the business. Was this inconvenient for me? Yes. But I’m extremely empathetic and felt terrible for my mistake so as a consolation I offered to keep a credit as a thank you. The girl on the phone specifically says i have your phone and number on file, just call and say you have a credit and you can order then. I called a week later and they asked me my information at least three times and said we do not see anything about this. But they were willing to honor it based on the information I provided which was super nice. I went out of my way to drive there bc as I stated this was the inconvenient option for me but I was thankful. I drive in the complete opposite direction to go home which is a big deal to me bc I’m a single mom who is eager to get home to my child to spend time with him. I show up, and they hold up a paper receipt saying we gave you a refund. I offered numerous times when I called for them to investigate and take my number and call me back and they didn’t. I was not looking for a refund with my bank bc I asked them to leave a credit (and it was also a holiday weekend resulting in delays), they said they would leave a credit, they asked my name and number and told me to call in the next week. So there was absolutely nothing said to lead me to believe I was getting a refund so I didn’t even look at all (again single mom working OT I’m spread thin). The lack of communication infuriated me to where I’m still fuming hours later. I asked to keep a credit, they said they would, then went ahead and gave a refund. I left my number they could have communicated that. Then I called today, I offered up the order number and everything for them to investigate and for them to call me back, they didn’t. That would have been fine so long as they called and said hey it’s a little hard to keep a credit bc it often leads to confusion. We’ll give you a refund no problem. OR they could have called today and said hey I noticed a refund, would you like to place another order? Bc as a business the smart thing to do would be give an opportunity for more revenue. No they didn’t do that. I drove in the complete opposite direction to be humiliated in the drive through. I ended up stopping somewhere else for food bc I needed lunch! I’m sure companies have made worse mess ups but I mean this was a pretty difficult situation to mess up. They really just needed to communicate. There were definitely learning opportunities for them here. And I will take ownership to double check the location next time that’s for sure. So needless to say I will not be frequenting this location again!! I really don’t care how small this seems to some people my time is valuable and communication is part of customer service it’s a pretty easy fix to communicate with your customers
Atmosphere: 1
Food: 1
Service: 1
Katie Fiola Jones
Fantastic sandwiches and milkshakes. The service here was great. They have lots of tables inside and a handful of tables outside. They also have a drive thru at this location.
Atmosphere: 5
Food: 5
Service: 5
Tinana
Great service! Fast and delicious! The young lady working today 2/1/25 11:00am is awesome! She was so nice and professional!!!!
Jimmie Washington
Was delicious we had the chicken salad on flatbread. The flatbread was very good. The staff was friendly and I recommend this restaurant highly
annette donisch
I needed help with my phone order, and the manager was so kind and helpful! The food was excellent! I was so frustrated at first. And left in such a great mood! Great sandwiches, soup and serice
diana conde
I don’t like doing this but I only post so maybe they can check the lettuce. The lettuce was disgusting ordered once called they gave me Another one but it was literally the same. I worked at a restaurant and we’d check if the lettuce is good or bad. Can’t give this to the costumers. Everyone was very nice other than that. Thank you.
Atmosphere: 4
Food: 1
Service: 4
jennifer mandarino
I have used the drive thru,got it delivered, and also dined in, which I'm doing at this very moment. Food is constantly outstanding. Best sandwiches in town. Always greeted with a smiling face! One of the few places I feel comfortable dining alone. Thanks, staff!
Atmosphere: 5
Food: 5
Service: 5
Aubrie
The food and service were very good. The oatmeal chocolate chip cookies are my favorite cookies ever.
The service at all potbellies, I think is notoriously good. These guys in Joliet though are even a cut above that, always fast, also nice, always fresh food. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmhouse Chicken
keira marie
i genuinely never write reviews like this is honestly probably the first time i’ve ever written a review on a restaurant but i just had to come review this potbelly’s as the young man working at the window at exactly 2:45pm Sunday, August 18 was so kind!! i ordered a turkey avo and it was to die for, my boyfriend got a mamas meatball that he loved, the rootbeer was authentic and when we got our receipt back the man informed us of an online survey we could get a free cookie for!! will definitely be coming back!! thank you for kind service and delicious food!
Atmosphere: 5
Food: 5
Service: 5
James Southe
I always enjoy having lunch here
Atmosphere: 5
Food: 5
Service: 5
Kimani Simone
Big a$$ rip off. I paid seven dollars for a half salad and this is what they gave me. This doesn’t even look like half to me, it’s giving 1/4. I would love for someone to justify TO ME how this salad is worth seven dollars. I can see half of my face through this bowl. Apparently they’re only doing half a scoop or one scoop of everything now. This is ridiculous. Portions are getting smaller, but prices are getting higher. Ethics and morals are completely out the window with these large food chains and corporations. Stop supporting these businesses until they prioritize customer satisfaction, transparency and value for money. I’ve attached a photo of my salad to this review as well as my hand size for reference. SHRINKFLATION HAS GOTTEN OUT OF HAND! It’s already hard enough out here and not many of us have money to just throw around, especially for ridiculously small portions. That’s not a meal babe, that’s a SAMPLE.
*Also I called about getting this salad fixed because I genuinely thought they left out the other half, and when the person on phone said they’d make it over they gave me the exact same salad. On top of that they didn’t even say one word to me
Atmosphere: 1
Food: 1
Service: 1
Jose Chavez
This was a horrible experience!They literally messed up my order 3 times!!!Somebody recommended it to me but for my first time i had a bad experience!?
First time trying there food. Great great great
Atmosphere: 5
Food: 5
Service: 5
I'm a big fan of Potbelly. Jake was super friendly and very professional.
Atmosphere: 5
Food: 5
Service: 5
They need to work on their communication. I made a few mistakes in this situation as well but their lack of organization and professionalism set me over the edge. I accidentally ordered from the wrong location. This was my fault. I work in this area, it defaulted to this location. I thought I changed my location but it was set to Joliet and I wasn’t aware. I placed an order, realized when I was five min from the location i intended to order from that the location was wrong, and called. They took my name and approved for me to cancel the order. I said as an appreciation for cancelling can you keep a credit and I can order there this week? That way you can keep the business. Was this inconvenient for me? Yes. But I’m extremely empathetic and felt terrible for my mistake so as a consolation I offered to keep a credit as a thank you. The girl on the phone specifically says i have your phone and number on file, just call and say you have a credit and you can order then. I called a week later and they asked me my information at least three times and said we do not see anything about this. But they were willing to honor it based on the information I provided which was super nice. I went out of my way to drive there bc as I stated this was the inconvenient option for me but I was thankful. I drive in the complete opposite direction to go home which is a big deal to me bc I’m a single mom who is eager to get home to my child to spend time with him. I show up, and they hold up a paper receipt saying we gave you a refund. I offered numerous times when I called for them to investigate and take my number and call me back and they didn’t. I was not looking for a refund with my bank bc I asked them to leave a credit (and it was also a holiday weekend resulting in delays), they said they would leave a credit, they asked my name and number and told me to call in the next week. So there was absolutely nothing said to lead me to believe I was getting a refund so I didn’t even look at all (again single mom working OT I’m spread thin). The lack of communication infuriated me to where I’m still fuming hours later. I asked to keep a credit, they said they would, then went ahead and gave a refund. I left my number they could have communicated that. Then I called today, I offered up the order number and everything for them to investigate and for them to call me back, they didn’t. That would have been fine so long as they called and said hey it’s a little hard to keep a credit bc it often leads to confusion. We’ll give you a refund no problem. OR they could have called today and said hey I noticed a refund, would you like to place another order? Bc as a business the smart thing to do would be give an opportunity for more revenue. No they didn’t do that. I drove in the complete opposite direction to be humiliated in the drive through. I ended up stopping somewhere else for food bc I needed lunch! I’m sure companies have made worse mess ups but I mean this was a pretty difficult situation to mess up. They really just needed to communicate. There were definitely learning opportunities for them here. And I will take ownership to double check the location next time that’s for sure. So needless to say I will not be frequenting this location again!! I really don’t care how small this seems to some people my time is valuable and communication is part of customer service it’s a pretty easy fix to communicate with your customers
Atmosphere: 1
Food: 1
Service: 1
Fantastic sandwiches and milkshakes. The service here was great. They have lots of tables inside and a handful of tables outside. They also have a drive thru at this location.
Atmosphere: 5
Food: 5
Service: 5
Great service! Fast and delicious! The young lady working today 2/1/25 11:00am is awesome! She was so nice and professional!!!!
Was delicious we had the chicken salad on flatbread. The flatbread was very good. The staff was friendly and I recommend this restaurant highly
I needed help with my phone order, and the manager was so kind and helpful! The food was excellent! I was so frustrated at first. And left in such a great mood! Great sandwiches, soup and serice
I don’t like doing this but I only post so maybe they can check the lettuce.
The lettuce was disgusting ordered once called they gave me Another one but it was literally the same. I worked at a restaurant and we’d check if the lettuce is good or bad. Can’t give this to the costumers. Everyone was very nice other than that. Thank you.
Atmosphere: 4
Food: 1
Service: 4
I have used the drive thru,got it delivered, and also dined in, which I'm doing at this very moment. Food is constantly outstanding. Best sandwiches in town. Always greeted with a smiling face! One of the few places I feel comfortable dining alone. Thanks, staff!
Atmosphere: 5
Food: 5
Service: 5
The food and service were very good. The oatmeal chocolate chip cookies are my favorite cookies ever.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service at all potbellies, I think is notoriously good. These guys in Joliet though are even a cut above that, always fast, also nice, always fresh food. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmhouse Chicken
i genuinely never write reviews like this is honestly probably the first time i’ve ever written a review on a restaurant but i just had to come review this potbelly’s as the young man working at the window at exactly 2:45pm Sunday, August 18 was so kind!! i ordered a turkey avo and it was to die for, my boyfriend got a mamas meatball that he loved, the rootbeer was authentic and when we got our receipt back the man informed us of an online survey we could get a free cookie for!! will definitely be coming back!! thank you for kind service and delicious food!
Atmosphere: 5
Food: 5
Service: 5
I always enjoy having lunch here
Atmosphere: 5
Food: 5
Service: 5
Big a$$ rip off. I paid seven dollars for a half salad and this is what they gave me. This doesn’t even look like half to me, it’s giving 1/4. I would love for someone to justify TO ME how this salad is worth seven dollars. I can see half of my face through this bowl. Apparently they’re only doing half a scoop or one scoop of everything now. This is ridiculous. Portions are getting smaller, but prices are getting higher. Ethics and morals are completely out the window with these large food chains and corporations. Stop supporting these businesses until they prioritize customer satisfaction, transparency and value for money. I’ve attached a photo of my salad to this review as well as my hand size for reference. SHRINKFLATION HAS GOTTEN OUT OF HAND! It’s already hard enough out here and not many of us have money to just throw around, especially for ridiculously small portions. That’s not a meal babe, that’s a SAMPLE.
*Also I called about getting this salad fixed because I genuinely thought they left out the other half, and when the person on phone said they’d make it over they gave me the exact same salad. On top of that they didn’t even say one word to me
Atmosphere: 1
Food: 1
Service: 1
This was a horrible experience!They literally messed up my order 3 times!!!Somebody recommended it to me but for my first time i had a bad experience!?
Atmosphere: 1
Food: 3
Service: 1
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