Horrible experience . The 2 girls working young girls white and black girl messed up my order , couldn’t hear at all from there speaker . When I went up to the window I had to explain my order all over again she gave me an attitude . Supposedly I was good to get me refund back and asked for my receipt and she closes the window door and walked away rolling her eyes . Horrible customer services .
TheMcBruh
Ordered three beef tacos, a burrito (no hot sauce), two chalupas, and two plain chicken tacos and cinnamon twists. Asked for a caramel apple empanada and midnight Baja blast, (which mind you, were both advertised on the menu sign outside AND inside). All of the food was bland. And they could not make it right. The burrito that was supposed to have no hot sauce? Had hot sauce. The two plain chicken tacos? Had toppings. And the cinnamon twists? Not even on the receipt. Literally bare minimum listening skills were avoided. Other than the bad listening skills, they couldn’t be bothered to talk to me as I pulled up to pay. Not a single word was said until I said thank you. The guy who gave me my order? Still said nothing. He waved me off. And worst of all? It wasn’t even enough food. The tacos barely had meat on them. The chalupas just had about three pieces of meat and a drizzle of sauce. The only thing that was a regular amount of things in it was the chicken tacos that were supposed to be just meat and tortilla. There’s no reason for the bare minimum to be such a task for the workers. There’s horrible service and the depressing food made me feel like giving them money was an inconvenience. And I wasn’t mean. I greeted the guy taking my order, I said thank you, apologized when he couldn’t hear me, but he still acted as if I were being an annoyance.
Atmosphere: 1
Food: 1
Service: 1
InYo Feelings
Black girl working nights was very rude and shouldn't be working with people put her in a warehouse sorting out Amazon orders away from customers.
Atmosphere: 1
Food: 1
Service: 1
Mia Gibson
This was actually very sad for me to say, but this Taco Bell has gone way down. They use to be quite good. Today they dropped the ball. I asked for no lettuce and ez bean. To which they had to remake my order 2 separate times while I was there and not including their original mistake. Then they decided to give me this… not at all appetizing…
Grace Stepien
Almost every single time I go there my order is messed up, I ordered 4 cheese quesadillas and I got all chicken, my significant other can’t have chicken so they couldn’t eat anything at all. When I tried to let them know they messed up they couldn’t do anything about it.
Atmosphere: 1
Food: 1
Service: 1
Lilly Nicholas
Ordered on the mobile app at 8:00 arived around 8:12 and employees gave me the worst attitude. It took over 25 minutes to receiver my order and it was not anything crazy, they forgot one of two drinks I ordered at first and I had to ask for it, and after scooping half the fries they just threw into the bag into each fry container, each was only half full at best. The attitude and soggy fries really ruined the experience. Im not a karen and I hate to leave a bad review but this is the worst experience ive ever had at a food establishment ever.
Atmosphere: 1
Food: 1
Service: 1
Kate R
After paying then waiting to get my food, she hands me my food and doesn’t say anything and shuts the window so I thought I had more food coming so she comes back to the window and gives me a look and I ask is that everything she says yes and I say thank you and leave ( she should have said thank you have a nice day when handing me food if that was it) I get home and my husband’s nacho bell grande is missing and today he opens up his Gordita for lunch and there’s no meat!!! Normally we would be whatever and move on but we spent $63!!!!! Never coming here again!
Food: 3
Service: 3
Jake Hathaway
Please save yourself the time and get ANTHING but this. Literally anything. Wet cat food would be better
Atmosphere: 1
Food: 1
Service: 1
Tee
Trash don't go
Atmosphere: 1
Food: 1
Service: 1
Brittani Pendleton
New cooks made the food wrong which gave me food poisoning and I went into early labor. I went back through and they were kind about remaking it but now I feel like I should be fully refunded due to the symptoms and issues I’m having.
My experience today was AMAZING! It has been a LONG time since I've had a good experience at ANY Taco Bell as far as food quality and sufficient staffing at any of the establishments. The cashier Isaac H. had the most electric charisma and upbeat personality I've ever seen, it was contagious! I left smiling and in a good mood from our short but impressive interaction. Once I got home my food was WONDERFUL! It was beautifully prepared and wasn't skimpy on ingredients like I have unfortunately had in my past few experiences at several different locations. THANK YOU AS WELL to the workers on the foodline! You also made today's experience at Taco Bell on Mall Loop, Joliet IL most enjoyable ? it's nice to actually receive a meal that is worth the money you paid for it! If I knew your names I would give you recognition as well but I can add that the employees working on Friday May 19th 2023 at 12:58pm were absolutely amazing ? and deserve to be recognized for amazing service ?
Kyla Krajnovich
Ordered a crunchwrap with no sour cream or tomato and it came with sour cream and tomato ? at least i got nacho fries
Kyla Krajno (Rainbow Loom Tutorials)
Ordered a crunchwrap with no sour cream or tomato and it came with sour cream and tomato ? at least i got nacho fries
Horrible experience . The 2 girls working young girls white and black girl messed up my order , couldn’t hear at all from there speaker . When I went up to the window I had to explain my order all over again she gave me an attitude . Supposedly I was good to get me refund back and asked for my receipt and she closes the window door and walked away rolling her eyes . Horrible customer services .
Ordered three beef tacos, a burrito (no hot sauce), two chalupas, and two plain chicken tacos and cinnamon twists. Asked for a caramel apple empanada and midnight Baja blast, (which mind you, were both advertised on the menu sign outside AND inside).
All of the food was bland. And they could not make it right. The burrito that was supposed to have no hot sauce? Had hot sauce. The two plain chicken tacos? Had toppings. And the cinnamon twists? Not even on the receipt. Literally bare minimum listening skills were avoided.
Other than the bad listening skills, they couldn’t be bothered to talk to me as I pulled up to pay. Not a single word was said until I said thank you. The guy who gave me my order? Still said nothing. He waved me off. And worst of all? It wasn’t even enough food. The tacos barely had meat on them. The chalupas just had about three pieces of meat and a drizzle of sauce. The only thing that was a regular amount of things in it was the chicken tacos that were supposed to be just meat and tortilla.
There’s no reason for the bare minimum to be such a task for the workers. There’s horrible service and the depressing food made me feel like giving them money was an inconvenience. And I wasn’t mean. I greeted the guy taking my order, I said thank you, apologized when he couldn’t hear me, but he still acted as if I were being an annoyance.
Atmosphere: 1
Food: 1
Service: 1
Black girl working nights was very rude and shouldn't be working with people put her in a warehouse sorting out Amazon orders away from customers.
Atmosphere: 1
Food: 1
Service: 1
This was actually very sad for me to say, but this Taco Bell has gone way down. They use to be quite good. Today they dropped the ball. I asked for no lettuce and ez bean. To which they had to remake my order 2 separate times while I was there and not including their original mistake. Then they decided to give me this… not at all appetizing…
Almost every single time I go there my order is messed up, I ordered 4 cheese quesadillas and I got all chicken, my significant other can’t have chicken so they couldn’t eat anything at all. When I tried to let them know they messed up they couldn’t do anything about it.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the mobile app at 8:00 arived around 8:12 and employees gave me the worst attitude. It took over 25 minutes to receiver my order and it was not anything crazy, they forgot one of two drinks I ordered at first and I had to ask for it, and after scooping half the fries they just threw into the bag into each fry container, each was only half full at best. The attitude and soggy fries really ruined the experience. Im not a karen and I hate to leave a bad review but this is the worst experience ive ever had at a food establishment ever.
Atmosphere: 1
Food: 1
Service: 1
After paying then waiting to get my food, she hands me my food and doesn’t say anything and shuts the window so I thought I had more food coming so she comes back to the window and gives me a look and I ask is that everything she says yes and I say thank you and leave ( she should have said thank you have a nice day when handing me food if that was it) I get home and my husband’s nacho bell grande is missing and today he opens up his Gordita for lunch and there’s no meat!!! Normally we would be whatever and move on but we spent $63!!!!! Never coming here again!
Food: 3
Service: 3
Please save yourself the time and get ANTHING but this. Literally anything. Wet cat food would be better
Atmosphere: 1
Food: 1
Service: 1
Trash don't go
Atmosphere: 1
Food: 1
Service: 1
New cooks made the food wrong which gave me food poisoning and I went into early labor. I went back through and they were kind about remaking it but now I feel like I should be fully refunded due to the symptoms and issues I’m having.
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Good food decent prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
1.09 for a cup of water? Lol. No thanks.
My experience today was AMAZING! It has been a LONG time since I've had a good experience at ANY Taco Bell as far as food quality and sufficient staffing at any of the establishments. The cashier Isaac H. had the most electric charisma and upbeat personality I've ever seen, it was contagious! I left smiling and in a good mood from our short but impressive interaction. Once I got home my food was WONDERFUL! It was beautifully prepared and wasn't skimpy on ingredients like I have unfortunately had in my past few experiences at several different locations. THANK YOU AS WELL to the workers on the foodline! You also made today's experience at Taco Bell on Mall Loop, Joliet IL most enjoyable ? it's nice to actually receive a meal that is worth the money you paid for it! If I knew your names I would give you recognition as well but I can add that the employees working on Friday May 19th 2023 at 12:58pm were absolutely amazing ? and deserve to be recognized for amazing service ?
Ordered a crunchwrap with no sour cream or tomato and it came with sour cream and tomato ? at least i got nacho fries
Ordered a crunchwrap with no sour cream or tomato and it came with sour cream and tomato ? at least i got nacho fries
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