I am writing to express my deep dissatisfaction with the service I received at your drive-thru recently. My experience was frustrating and unacceptable for several reasons. Firstly, the drive-thru attendant was inattentive and did not pay attention to my order. I ended up receiving items I did not order, including a chicken sandwich and a bacon egg croissant, while the sandwich I did order—a sausage egg croissant—was missing. When I asked the cashier to read my order back to me, she rudely handed me my receipt instead of confirming the order verbally. Upon realizing that my order was incorrect, I requested a refund. To my surprise the manager refused and told me to come back the next day to speak with another manager, because she was unable to, which I thought was strange because she was a manager as well. Her behavior was completely unprofessional and did not reflect the standards I expect from a managerial position. I am very disappointed with the service I received and the lack of attention to customer satisfaction. I hope this feedback will be taken seriously and that improvements will be made to prevent such incidents in the future.
Food: 2
Service: 1
Estelle Litke
Went to the drive-thru for a late night snack with the family the only thing we couldn't get was a Frosty. But they have some of the best late night food. Fry's, chili, tenders, all finger food. And delicious!!!
I won't be coming back to this location. I pulled up to the drive through and after sitting behind a another car for about Five minutes they car left. I pulled up to give my order and it took five minutes for someone to answer. When they did finally answer they were talking super quiet and told me I was not talking loud enough. After struggling To place my order, they had me pull around to the window only to inform me they were taking cash only... It was also a little strange to have four people just standing around the drive through window talking.
Kacey Hyland
love the tiny box of fries when i paid for large
Morgan Lee
Food is always old and cold never fresh even when you ask for freshly cooked I don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Mi kor
Dirty and they overcharge for everything. Wanted to charge me extra for butter and sour cream for my "sour cream and chive potato" which is included at every other Wendy's that I've ever been to. 👎
Atmosphere: 1
Wayne Howard
Food was cold, out of baked potatoes, out of ice in machine.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chili
KingLibra
On 12/18/24 at 9:30pm they were refusing to take mobile orders . Kept trying to blame the app until he admitted they disconnected themselves from taking mobile orders . I asked for his name and he refused to give me it . Horrible location with the absolute worse service .
Atmosphere: 1
Food: 1
Service: 1
Andrew Lopez
Fast and friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili
David Coleman
Food was ready quick and it was okay. I feel like it could've been a little fresher but it's not that big of a deal really
Super fast service the burgers just as small as a White Castle burger
Food: 3
Service: 5
Brianna Thompson
If I could give this 0 stars I would!! I asked for fresh food but I was given double dipped food and then when I called to rectify the situation I spoke with a supposed manager who was defensive and had an attitude before I could even get the story all the way out. It seems this is an issue here, the only reason I go is because of my kids. But if you do, go inside if you want your food made fresh and accurately!!
Atmosphere: 1
Food: 1
Service: 1
Talfred Hunt
I ordered a Son of a baconator meal and a double cheeseburger with fries and frosty. The burgers weren’t up to par. Looked like it was cooked two days ago and it was only 10:00 pm. 11-22-24
Food: 1
Service: 1
Sheila Scott
Just really wanted the $1 soft drink. The two sausage muffins I bought were too spicy for me. I've had Burgers on other occasions and they're really goo.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Hamburger
Christopher Joanna Spahr
Took over 25 min to get our food . Finally get out food to find hair in ever piece of individually wrapped food. Will never eat at Wendy’s again!!
I am writing to express my deep dissatisfaction with the service I received at your drive-thru recently. My experience was frustrating and unacceptable for several reasons.
Firstly, the drive-thru attendant was inattentive and did not pay attention to my order. I ended up receiving items I did not order, including a chicken sandwich and a bacon egg croissant, while the sandwich I did order—a sausage egg croissant—was missing. When I asked the cashier to read my order back to me, she rudely handed me my receipt instead of confirming the order verbally.
Upon realizing that my order was incorrect, I requested a refund. To my surprise the manager refused and told me to come back the next day to speak with another manager, because she was unable to, which I thought was strange because she was a manager as well. Her behavior was completely unprofessional and did not reflect the standards I expect from a managerial position.
I am very disappointed with the service I received and the lack of attention to customer satisfaction. I hope this feedback will be taken seriously and that improvements will be made to prevent such incidents in the future.
Food: 2
Service: 1
Went to the drive-thru for a late night snack with the family the only thing we couldn't get was a Frosty. But they have some of the best late night food. Fry's, chili, tenders, all finger food. And delicious!!!
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chili, 10 PC Chicken Nugget Combo
I won't be coming back to this location. I pulled up to the drive through and after sitting behind a another car for about Five minutes they car left. I pulled up to give my order and it took five minutes for someone to answer. When they did finally answer they were talking super quiet and told me I was not talking loud enough. After struggling To place my order, they had me pull around to the window only to inform me they were taking cash only... It was also a little strange to have four people just standing around the drive through window talking.
love the tiny box of fries when i paid for large
Food is always old and cold never fresh even when you ask for freshly cooked I don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Dirty and they overcharge for everything. Wanted to charge me extra for butter and sour cream for my "sour cream and chive potato" which is included at every other Wendy's that I've ever been to. 👎
Atmosphere: 1
Food was cold, out of baked potatoes, out of ice in machine.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chili
On 12/18/24 at 9:30pm they were refusing to take mobile orders . Kept trying to blame the app until he admitted they disconnected themselves from taking mobile orders . I asked for his name and he refused to give me it . Horrible location with the absolute worse service .
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili
Food was ready quick and it was okay. I feel like it could've been a little fresher but it's not that big of a deal really
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Super fast service the burgers just as small as a White Castle burger
Food: 3
Service: 5
If I could give this 0 stars I would!! I asked for fresh food but I was given double dipped food and then when I called to rectify the situation I spoke with a supposed manager who was defensive and had an attitude before I could even get the story all the way out. It seems this is an issue here, the only reason I go is because of my kids. But if you do, go inside if you want your food made fresh and accurately!!
Atmosphere: 1
Food: 1
Service: 1
I ordered a Son of a baconator meal and a double cheeseburger with fries and frosty. The burgers weren’t up to par. Looked like it was cooked two days ago and it was only 10:00 pm. 11-22-24
Food: 1
Service: 1
Just really wanted the $1 soft drink. The two sausage muffins I bought were too spicy for me.
I've had Burgers on other occasions and they're really goo.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Hamburger
Took over 25 min to get our food . Finally get out food to find hair in ever piece of individually wrapped food. Will never eat at Wendy’s again!!
Atmosphere: 1
Food: 1
Service: 1
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