We ordered an ice cream cake from this location over a month ago to be picked up today. We called in the order and gave them all the necessary information. When we got there today, they had "lost our slip" and did not have anything ready. The employee working there said that he couldn't write on any cakes and someone was going to come in to do it, but we would need to come back later. We had specifically scheduled a pick-up time to align with the start of a party, so that wouldn't work. He was very unsympathetic and did not do anything to try to make it right. When I asked to speak to a manager, I was told that she was out of town, so it felt very much like no one was in charge. Zero professionalism. Zero responsibility. The Dairy Queen on Station Street took our order over the phone and had our cake ready when we got there 10 minutes later. Will not ever be going to the Maple Street location again again, nor would I recommend it to others.
Always Hustlin (Always Hustlin)
Strawberry and pecans parfait instead of the fudge in regular peanuts. Amazing thank you for doing substitutions
Sherlyn Lopez
I feel like DQ is very clean and staff is super nice definitely would recommend.
Denver Fisher
Way overpriced . I'm not paying for your employees college fund. Much better places with real ice cream not fake stuff they serve.
Happy Kankakee
Kankakee's claim to fame!
Diane Beaupre
Threw a peanut buster parfait so carelessly that it went inside my bag INTO my blizzard and ice cream went everywhere in my car.
Laverne D. “Sugar” Jordan
They did it again! Great service, always with a smile!
Gwyneaetta Ford
They are rude and they are not helpful also not polite. Overall customer service is not good
Dave D
Picked up a doordash order the other night. They have signs for the customers to use the drive thru and Doordash and other services to use front window. 1 girl was sitting on a stool looking at her phone and walked over saying I had to use the drive thru. I told her I had a doordash and showed her my phone. The 1st girl said again in a irritated voice... "The sign says drive thru only". Again I said I had a doordash showed her my phone and the 2nd girl walked up and in a nasty tone told me "go to the drive thru and read the signs". I told her the sign says doordash is to go to the front window and she rolled her eyes and walked away flipping her hand in the air brushing me off.I then went through the drive thru where a 3rd girl answered and when I told her the names of the two doordash deliveries she turned around and started to mock me and repeat what I said to the other 2 girls from earlier working there. I told the 3rd girl that the sign does say to go to the front window and she said, ah well nothing I can do about in a snarky voice. I said I would talk to the owner in the morning and she said "so what, whatever..." and closed the window.Nice team ya got working there. I have never seen such a horrible group of employees anywhere and I have been to nearly every single store in kankakee county. Just sad!
Carrie Ceja
Nice town . The food was hot, fresh, and delicious The workers are very nice.
I just came back from Dairy Queen on E maple street & there was hair on my spoon as soon as I got it but i let it slide then as I'm eating my ice cream i found another piece of hair IN MY ICECREAM AFTER I HAD ATE IT ALREADY. So I call to tell them & the phone was ringing forever but I wasn't going to hang up until I got on the phone with someone. THEY ANSWERED THEN HUNG UP IMMEDIATELY. Now I'm about to go back & whoever was bold enough to hang up in my face better have that same energy.
ALBDuke
How to craving for a nice strawberry milkshake it was decent without the whipped cream on top
Jessica Donaldson
I got a carmel frap for me alone with 3 small cones for the kids the flavors where 2 cotton candy dipped and one chocolate dipped cones with a blueraspberry slush and cherry slush. Evrry thing was delicious and very fast to make id say after we purched all thst it was ready to go in 5 minutes!! Love diary queen
Nii M.
We wanted to buy ice cream, but they are not wearing a mask or gloves. We don’t want to help these selfish businesses. It is not that hard to be a good citizen.
Chad Harrison (ChadderBox Angel)
Great Place to have a outside treat. Plus they have for limited time. Punkin Pie blizzards!Five star awesomeness.
We ordered an ice cream cake from this location over a month ago to be picked up today. We called in the order and gave them all the necessary information. When we got there today, they had "lost our slip" and did not have anything ready. The employee working there said that he couldn't write on any cakes and someone was going to come in to do it, but we would need to come back later. We had specifically scheduled a pick-up time to align with the start of a party, so that wouldn't work. He was very unsympathetic and did not do anything to try to make it right. When I asked to speak to a manager, I was told that she was out of town, so it felt very much like no one was in charge. Zero professionalism. Zero responsibility. The Dairy Queen on Station Street took our order over the phone and had our cake ready when we got there 10 minutes later. Will not ever be going to the Maple Street location again again, nor would I recommend it to others.
Strawberry and pecans parfait instead of the fudge in regular peanuts. Amazing thank you for doing substitutions
I feel like DQ is very clean and staff is super nice definitely would recommend.
Way overpriced . I'm not paying for your employees college fund. Much better places with real ice cream not fake stuff they serve.
Kankakee's claim to fame!
Threw a peanut buster parfait so carelessly that it went inside my bag INTO my blizzard and ice cream went everywhere in my car.
They did it again! Great service, always with a smile!
They are rude and they are not helpful also not polite. Overall customer service is not good
Picked up a doordash order the other night. They have signs for the customers to use the drive thru and Doordash and other services to use front window. 1 girl was sitting on a stool looking at her phone and walked over saying I had to use the drive thru. I told her I had a doordash and showed her my phone. The 1st girl said again in a irritated voice... "The sign says drive thru only". Again I said I had a doordash showed her my phone and the 2nd girl walked up and in a nasty tone told me "go to the drive thru and read the signs". I told her the sign says doordash is to go to the front window and she rolled her eyes and walked away flipping her hand in the air brushing me off.I then went through the drive thru where a 3rd girl answered and when I told her the names of the two doordash deliveries she turned around and started to mock me and repeat what I said to the other 2 girls from earlier working there. I told the 3rd girl that the sign does say to go to the front window and she said, ah well nothing I can do about in a snarky voice. I said I would talk to the owner in the morning and she said "so what, whatever..." and closed the window.Nice team ya got working there. I have never seen such a horrible group of employees anywhere and I have been to nearly every single store in kankakee county. Just sad!
Nice town . The food was hot, fresh, and delicious The workers are very nice.
Restaurantji Recommends
I just came back from Dairy Queen on E maple street & there was hair on my spoon as soon as I got it but i let it slide then as I'm eating my ice cream i found another piece of hair IN MY ICECREAM AFTER I HAD ATE IT ALREADY. So I call to tell them & the phone was ringing forever but I wasn't going to hang up until I got on the phone with someone. THEY ANSWERED THEN HUNG UP IMMEDIATELY. Now I'm about to go back & whoever was bold enough to hang up in my face better have that same energy.
How to craving for a nice strawberry milkshake it was decent without the whipped cream on top
I got a carmel frap for me alone with 3 small cones for the kids the flavors where 2 cotton candy dipped and one chocolate dipped cones with a blueraspberry slush and cherry slush. Evrry thing was delicious and very fast to make id say after we purched all thst it was ready to go in 5 minutes!! Love diary queen
We wanted to buy ice cream, but they are not wearing a mask or gloves. We don’t want to help these selfish businesses. It is not that hard to be a good citizen.
Great Place to have a outside treat. Plus they have for limited time. Punkin Pie blizzards!Five star awesomeness.