Chipotle Mexican Grill

20505 Rand Rd Suite 400, Kildeer
(847) 438-3835

Recent Reviews

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Piper

Bad service and attitude. Employees make faces at simple request like extra protein which I’m paying for 2 bowls. I’ve read other reviews here it seems like it’s not a one off experience. Some employees at this location need to be drug tested or some counseling.

Atmosphere: 1

Food: 4

Service: 1

Sakthivel Ramanathan

Very slow service when you do an online pickup order. They take 15 to 20 minutes more than the provided time

Atmosphere: 4

Food: 2

Service: 1

Chris Jey

The employees at this location seriously have some attitude issues. I placed my online order 15 minutes ago and when I go there's no queue nor any person waiting for the pickup, yet my order was not ready by the pickup time and after I asked twice someone goes to the back of the kitchen and brings it, the food was sitting inside somewhere. When I received it, the food was cold and I asked them if they can redo it and I don't want the cold food, they just show this attitude as if am asking for free food. The restaurant tables are not cleaned in a timely manner. When they redid my order, again they show this attitude and gave the food without a bag and asked me to take it in the old bag even after I placed my old food order on their shelf.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Burrito Bowl

Hassan Stephens

I feel this very racial establishments every time I go here there very weird and the vibe and customs service is very blunt on top of that I ask for extra cilantro on my bowl and they refuse and made it a issue saying they can’t in which this is something I always get so I just decided for me personally I just won’t order chipotle anymore

Atmosphere: 1

Service: 1

Mariano Quintana

Customer service time is very fast and very friendly, good service, delicious drinks.

Atmosphere: 4

Food: 4

Service: 4

Heeren Patel

Easily the worst Chipotle in the area especially for delivery orders. Constant mistakes with orders and items left out with no recourse for getting refunds after delivered incorrectly. In person have many times come in around 7pm to be told there is no rice for the rest of the night.

Atmosphere: 3

Food: 3

Service: 1

Josh Bava

Unfortunately it’s the closest chipotle to where I live, but this place is consistently poor service, skimpy on spoonfuls and the dining room is always dirty. It just is what it is, but weird how it’s been bad like this for years

Atmosphere: 2

Food: 2

Service: 1

Mike M

Well it’s chipotle. Pretty dialed in, kids are friendly and make good food.

Atmosphere: 5

Food: 5

Service: 5

Eva Walanski

Me and my friend came in at 8:30 PM and they started closing two hours early. Nothing was very clean. People started closing and wiping everything up as we’re still sitting there eating people yelling from me and screaming and people in the front were throwing things. I think this is a very immature thing to do when you’re still on shift and there are customers in the building.and food was stale.

Gina Mayer

Often dirty, food not always fresh. Ridiculously small portions. Have avoided this location for years and after going back we are still disappointed

Atmosphere: 2

Food: 2

Service: 1

D Kuhs

My kids and grandkids really enjoy the food from chipotle two of them have gluten allergies/celiac disease and one needs to be dairy free. I went to pick up dinner tonight and was very impressed with the staff at this location and the care they took to assure there was no cross contamination.

Atmosphere: 4

Food: 4

Service: 5

Chaitanya Barkate

Terrible portion size

Atmosphere: 2

Food: 2

Service: 2

CC Christensen

The best Chipotle in Illinois!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Burrito, Burrito Bowl, Two Huge Hunks of Fat in the Carnitas, Chicken Bowl, Salad, Chips & Roasted Chili-Corn Salsa, Side of Queso Blanco, Tacos, Chips, Large Side of Queso Blanco, Quesadilla, Grain Freedom Bowl, Wholesome Bowl, Chips & Guacamole, Kid's Build Your Own, Chips & Tomatillo-Red Chili Salsa, Burrito, Veggie Full Bowl, High Protein Bowl

Mark La Belle

Good and fast

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Dave

The food consistently tastes awful here. Prices keep increasing while quality goes out the window. Wouldn’t suggest

Atmosphere: 1

Food: 1

Service: 1

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