The Ice cream was great, and my kids enjoyed it very much. Staff was very friendly and the serving size was great also.
scott t
Have used the store many times in the past for birthday cakes and I needed it nut free for my niece. They’ve always come through for me. This last time I ordered cake pops and I needed them to look like eyeballs and they did a great job
Jaclyn Klomp
If I could rate this store a half star I would based on the amount I spent and how I was treated when I called to complain about the portion sizes we were given. When we would go before to Cold Stone, we never had a problem with the portion sizes so I am guessing it is based on who is working packing the portions for customers. I was told on the phone when I asked that they arent measured by scoops but rather ozs and the girl I just spoke with tonight stated the biggest size is weighed at 12ozs. When I asked do you measure each time you give portions and she stated no, it's eye sight and I stated what I got was not at all worth almost 9.00 for the ice cream we recieved. Unfortunately, a place we have loved to go to as a family, I will choose not to go to based on the way I was hung up on by asking simple questions with a nasty tone. I really hope the next time a customer calls to let a company know how a customer isn't getting the amount they are spending based on ones eye sight which varies and is not always spot on 12ozs...
Cara Curran
I spent $18 on two icecreams. My husband's was good but mine was mediocre at best. I ordered the new nutterbutter icecream and it tasted like a vanilla icecream with some fudge. They put one nutterbutter in there. For $18 I expected better than that. It's not like they were even busy and rushing. I wish I didn't tip them! The tip they should have gotten was learn how to do your job. I ordered online and picked up my order, so of course because I gave them a tip, I thought I might get some sort of decent quality out of them. I will never be back. I haven't been to a cold stone in years, and I see I wasn't missing much. I honestly wish I could get my money back. Absolutely disgusted and disappointed.
Nicole Delgado
Was okay.. but asked for Oreo icecream with crushed Oreos added , butter pecan with extra pecans and nothing was added!! So basically paid 16.00 for 2 plain flavored ice cream when I can go to Jewel or Walmart and get 2 half gallons for 10.00!! Never again just had a mother/son date at the movies next door and ice cream to finish our date and ended up bummed ..
Jovana Desic
Customer service is super bad
William Sack
Twice in a row, I was given the mint mint chocolate chip instead of the cookie minster and this was with an online order. Also twice in a row, they forgot my waffle bowl. Be sure to check your order and check it well.
Gemstones Mommy
Went there for Mother’s Day and they stated packed. The young lady who waited on me was patient and nice. Ice cream was good and the portions were enough. I was stuffed after I ate the ice cream.
Israel Rivera
CREAMY YUMMY 😋🤤
Pranav Bhounsule
This Is an Ice Cream Place Where Your Wallet Gets Licked More Than Your Ice Cream Cone
I walked into Cold Stone expecting a sweet treat. What I got was an existential crisis in a waffle bowl.
Let’s talk about the portion sizes. For the price they’re charging, I was expecting them to fill the cup all the way to the top and some more like what many other places do. You know, like they actually want you to feel like you got your money’s worth. Instead, they daintily dropped a scoop smack in the middle of the cup like they were afraid of overfeeding me, leaving enough empty space to rent out as a studio apartment.
And it’s not just me. Scroll through the reviews and you’ll see a recurring theme: “Where’s the ice cream?” It’s like a dairy-themed game of Hide and Seek, except the ice cream is losing… and so are we. Cold Stone’s responses? Oh, they read the complaints. They reply politely. And then? Nothing. Lip service topped with sprinkles of “we’re not changing a thing.”
And the prices? Brace yourself: $20 for two mid-sized cups of ice cream. For that, I was hoping for a life-changing dessert experience. What I got was a reminder that I should have just gone to one of those places where they’re happy to pile it high without a side of regret.
Not returning. If I wanted to spend a fortune and leave unsatisfied, I’d go to an overpriced theme park without riding any rides.
literally drove so far for some ice cream and they were closed an hour and half before the listed close time. They need to update their hours.
Atmosphere: 1
Food: 1
Service: 1
The Jays
Worst cold stone I've ever been to. Workers are lazy. My resses shack was made as resses milk.
Atmosphere: 1
Food: 1
Service: 1
Monica Laddaran
?? Hey fellow Google Maps users! ☺️ I went to Cold Stone Creamery in La Grange on 7/02/24 (Tuesday) with my boyfriend, his younger brother, & their cousin. This was my first time coming this location. I love Cold Stone and it truly never disappoints. I think it’s located at a perfection location because it’s right next to the Classic Cinemas La Grange Theatre.
? Food: I ordered my usual, a Coffee Lovers Only. There’s no Cold Stones near me, so I had to treat myself by getting a Gotta Have It/Large size. It reminds me of Jamoca from Baskin Robbins.
? Atmosphere: I loved the atmosphere. I went on a really hot day, so it felt nice walking into the cold that is Cold Stone. ?
⭐️ Customer Service: I thought the customer service was good. The cashier that took my order was really nice. Make sure to tell the cashier your phone number if you’re a rewards members to get those points.
? Overall Experience: Overall, I had a good experience at Cold Stone Creamery in La Grange. I would highly recommend this place if you’re craving some dessert after getting some food around the area and/or watching a movie at the Classic Cinemas La Grange Theatre which is right next door.
? I hope this review helps Cold Stone Creamery in general, Cold Stone Creamery @ La Grange, & its current and future customers.
Have an amazing day! ☺️
Parking: There’s a parking lot, parking garage, & street parking which is all FREE. Street parking is hit or miss, so I totally recommend parking at the parking lot or parking garage. ?
Atmosphere: 5
Food: 5
Service: 5
Dani A
Worth the wait on line.
Atmosphere: 5
Food: 5
Service: 5
Lady Lake
Ordered a strawberry sundae and 3 milkshakes. The sundae was strawberry ice cream with a spoon of whip cream and to top it off had ice chunks it in it. Milkshakes had more whip cream than milkshake.
The Ice cream was great, and my kids enjoyed it very much. Staff was very friendly and the serving size was great also.
Have used the store many times in the past for birthday cakes and I needed it nut free for my niece. They’ve always come through for me. This last time I ordered cake pops and I needed them to look like eyeballs and they did a great job
If I could rate this store a half star I would based on the amount I spent and how I was treated when I called to complain about the portion sizes we were given. When we would go before to Cold Stone, we never had a problem with the portion sizes so I am guessing it is based on who is working packing the portions for customers. I was told on the phone when I asked that they arent measured by scoops but rather ozs and the girl I just spoke with tonight stated the biggest size is weighed at 12ozs. When I asked do you measure each time you give portions and she stated no, it's eye sight and I stated what I got was not at all worth almost 9.00 for the ice cream we recieved. Unfortunately, a place we have loved to go to as a family, I will choose not to go to based on the way I was hung up on by asking simple questions with a nasty tone. I really hope the next time a customer calls to let a company know how a customer isn't getting the amount they are spending based on ones eye sight which varies and is not always spot on 12ozs...
I spent $18 on two icecreams. My husband's was good but mine was mediocre at best. I ordered the new nutterbutter icecream and it tasted like a vanilla icecream with some fudge. They put one nutterbutter in there. For $18 I expected better than that. It's not like they were even busy and rushing. I wish I didn't tip them! The tip they should have gotten was learn how to do your job. I ordered online and picked up my order, so of course because I gave them a tip, I thought I might get some sort of decent quality out of them. I will never be back. I haven't been to a cold stone in years, and I see I wasn't missing much. I honestly wish I could get my money back. Absolutely disgusted and disappointed.
Was okay.. but asked for Oreo icecream with crushed Oreos added , butter pecan with extra pecans and nothing was added!!
So basically paid 16.00 for 2 plain flavored ice cream when I can go to Jewel or Walmart and get 2 half gallons for 10.00!! Never again just had a mother/son date at the movies next door and ice cream to finish our date and ended up bummed ..
Customer service is super bad
Twice in a row, I was given the mint mint chocolate chip instead of the cookie minster and this was with an online order. Also twice in a row, they forgot my waffle bowl. Be sure to check your order and check it well.
Went there for Mother’s Day and they stated packed. The young lady who waited on me was patient and nice. Ice cream was good and the portions were enough. I was stuffed after I ate the ice cream.
CREAMY YUMMY 😋🤤
This Is an Ice Cream Place Where Your Wallet Gets Licked More Than Your Ice Cream Cone
I walked into Cold Stone expecting a sweet treat. What I got was an existential crisis in a waffle bowl.
Let’s talk about the portion sizes. For the price they’re charging, I was expecting them to fill the cup all the way to the top and some more like what many other places do. You know, like they actually want you to feel like you got your money’s worth. Instead, they daintily dropped a scoop smack in the middle of the cup like they were afraid of overfeeding me, leaving enough empty space to rent out as a studio apartment.
And it’s not just me. Scroll through the reviews and you’ll see a recurring theme: “Where’s the ice cream?” It’s like a dairy-themed game of Hide and Seek, except the ice cream is losing… and so are we. Cold Stone’s responses? Oh, they read the complaints. They reply politely. And then? Nothing. Lip service topped with sprinkles of “we’re not changing a thing.”
And the prices? Brace yourself: $20 for two mid-sized cups of ice cream. For that, I was hoping for a life-changing dessert experience. What I got was a reminder that I should have just gone to one of those places where they’re happy to pile it high without a side of regret.
Not returning. If I wanted to spend a fortune and leave unsatisfied, I’d go to an overpriced theme park without riding any rides.
Restaurantji Recommends
literally drove so far for some ice cream and they were closed an hour and half before the listed close time. They need to update their hours.
Atmosphere: 1
Food: 1
Service: 1
Worst cold stone I've ever been to. Workers are lazy. My resses shack was made as resses milk.
Atmosphere: 1
Food: 1
Service: 1
?? Hey fellow Google Maps users! ☺️ I went to Cold Stone Creamery in La Grange on 7/02/24 (Tuesday) with my boyfriend, his younger brother, & their cousin. This was my first time coming this location. I love Cold Stone and it truly never disappoints. I think it’s located at a perfection location because it’s right next to the Classic Cinemas La Grange Theatre.
? Food: I ordered my usual, a Coffee Lovers Only. There’s no Cold Stones near me, so I had to treat myself by getting a Gotta Have It/Large size. It reminds me of Jamoca from Baskin Robbins.
? Atmosphere: I loved the atmosphere. I went on a really hot day, so it felt nice walking into the cold that is Cold Stone. ?
⭐️ Customer Service: I thought the customer service was good. The cashier that took my order was really nice. Make sure to tell the cashier your phone number if you’re a rewards members to get those points.
? Overall Experience: Overall, I had a good experience at Cold Stone Creamery in La Grange. I would highly recommend this place if you’re craving some dessert after getting some food around the area and/or watching a movie at the Classic Cinemas La Grange Theatre which is right next door.
? I hope this review helps Cold Stone Creamery in general, Cold Stone Creamery @ La Grange, & its current and future customers.
Have an amazing day! ☺️
Parking: There’s a parking lot, parking garage, & street parking which is all FREE. Street parking is hit or miss, so I totally recommend parking at the parking lot or parking garage. ?
Atmosphere: 5
Food: 5
Service: 5
Worth the wait on line.
Atmosphere: 5
Food: 5
Service: 5
Ordered a strawberry sundae and 3 milkshakes. The sundae was strawberry ice cream with a spoon of whip cream and to top it off had ice chunks it in it. Milkshakes had more whip cream than milkshake.
Food: 1
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