Absolutely horrible experience. The staff was rude, dismissive, and communication was nearly impossible. The employee helping me could barely communicate in English, which made a simple order pickup unnecessarily frustrating.
I walked inside to pick up my online order, and instead of helping, the employee kept loudly yelling that I should have used the drive-through — even though I had already parked and walked in. Completely unprofessional and embarrassing.
The place had zero customer service, zero professionalism, and a chaotic atmosphere. You expect basic service standards in the U.S., and this location fails badly. But maybe since it’s McD, they think service and customer experience don’t matter anymore.
Natalie E
This mcdonald’s really needs to work on there listening skills. When i arrived to this mcdonald’s, I asked for a very easy order. Just a basic small frozen coke and a cheeseburger. They gave me a regular diet coke and a hamburger. And when i came back nicely and said that the order was wrong, they refused to give me a new drink and cheeseburger so i had to pay for a new one.
Atmosphere: 1
Food: 2
Service: 1
Lisa Muscolino
Update: I replied to the link they sent below, and got ZERO response. Spend your money elsewhere.
There is a problem with the order EVERY single time. Don't bother leaving feedback at the website management keeps posting....they do not respond. Stop giving this family and location your money.
Atmosphere: 1
Food: 1
Service: 1
amanda labon
I think this location could benefit from having a few more employees during busy times. It might help orders go out faster and reduce the wait for customers. The staff is doing their best, but with more help, the experience could be even better. This restaurant has lots of potential.. With that small change, the customer experience here could be amazing.
Atmosphere: 2
Food: 3
Service: 2
Orlando Aburto
I get being slow when you're busy, not so much when you're not. Recommend going somewhere else.
Service: 1
Léo Freitas
They rebuilt to a cool place but the staff, specifically the manager completely rude
Atmosphere: 3
Food: 3
Service: 1
Glen Richards
This is a kiosk and drive-thru only. No registers with humans. Make of that what you will. Other than that, its a McDonald's. No longer the food value it once was.
Atmosphere: 3
Food: 3
Service: 3
Juan Carlos López Roa
The store manager specifically today August 6, 2025, usually attends inappropriately and I am gentle with the adjective, she is even rude to her employees and it is uncomfortable to see. I'm sorry to see this, I think there should be respect for customers and employees
Atmosphere: 1
Service: 1
DORY SI
Snack wraps more nice and fresh but the fries were not so good kind of cold
Look, I really don’t expect anything from McDonald’s staff. I don’t need them to smile and wave or to put their heart and soul into it. But is it really too much for them to actually close the lid on the drink? It splashed everywhere.
Atmosphere: 4
Food: 3
Service: 1
Momin Muskan
We just came to drivethru and they said they closed
George Urosevic
This place is too disgusting and dirty inside with rude employees.
Antal Bokor
Waited over 15 minutes at curbside and then had to go in to figure out what happened
Atmosphere: 1
Food: 1
Service: 1
y x
A cup of iced coffee, no ice, only half a cup, a woman in the kitchen shouted, no ice, only half a cup! Oh my God!
Absolutely horrible experience. The staff was rude, dismissive, and communication was nearly impossible. The employee helping me could barely communicate in English, which made a simple order pickup unnecessarily frustrating. I walked inside to pick up my online order, and instead of helping, the employee kept loudly yelling that I should have used the drive-through — even though I had already parked and walked in. Completely unprofessional and embarrassing. The place had zero customer service, zero professionalism, and a chaotic atmosphere. You expect basic service standards in the U.S., and this location fails badly. But maybe since it’s McD, they think service and customer experience don’t matter anymore.
This mcdonald’s really needs to work on there listening skills. When i arrived to this mcdonald’s, I asked for a very easy order. Just a basic small frozen coke and a cheeseburger. They gave me a regular diet coke and a hamburger. And when i came back nicely and said that the order was wrong, they refused to give me a new drink and cheeseburger so i had to pay for a new one.
Atmosphere: 1
Food: 2
Service: 1
Update: I replied to the link they sent below, and got ZERO response. Spend your money elsewhere.
There is a problem with the order EVERY single time. Don't bother leaving feedback at the website management keeps posting....they do not respond. Stop giving this family and location your money.
Atmosphere: 1
Food: 1
Service: 1
I think this location could benefit from having a few more employees during busy times. It might help orders go out faster and reduce the wait for customers. The staff is doing their best, but with more help, the experience could be even better. This restaurant has lots of potential.. With that small change, the customer experience here could be amazing.
Atmosphere: 2
Food: 3
Service: 2
I get being slow when you're busy, not so much when you're not.
Recommend going somewhere else.
Service: 1
They rebuilt to a cool place but the staff, specifically the manager completely rude
Atmosphere: 3
Food: 3
Service: 1
This is a kiosk and drive-thru only. No registers with humans. Make of that what you will. Other than that, its a McDonald's. No longer the food value it once was.
Atmosphere: 3
Food: 3
Service: 3
The store manager specifically today August 6, 2025, usually attends inappropriately and I am gentle with the adjective, she is even rude to her employees and it is uncomfortable to see. I'm sorry to see this, I think there should be respect for customers and employees
Atmosphere: 1
Service: 1
Snack wraps more nice and fresh but the fries were not so good kind of cold
Atmosphere: 4
Food: 2
Service: 4
Best mcdonald's in the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Look, I really don’t expect anything from McDonald’s staff. I don’t need them to smile and wave or to put their heart and soul into it. But is it really too much for them to actually close the lid on the drink? It splashed everywhere.
Atmosphere: 4
Food: 3
Service: 1
We just came to drivethru and they said they closed
This place is too disgusting and dirty inside with rude employees.
Waited over 15 minutes at curbside and then had to go in to figure out what happened
Atmosphere: 1
Food: 1
Service: 1
A cup of iced coffee, no ice, only half a cup, a woman in the kitchen shouted, no ice, only half a cup! Oh my God!
Atmosphere: 1
Food: 1
Service: 1
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