Their online ordering NEVER WORKS. Literally every other location works fine but you cannot use the app or website to order from them.
Justin Snow
Gross customer service. Received an email about a buy one get one free. I called because the code wasn’t working. The woman grunted and huffed at me offering a different deal. Then because I guess my order seemed confusing and she was already frustrated she placed me on hold.Gross attitudes like that is the reason I’ll never order from them again. I wasn’t asking for any favors.Good luck Sarpino’s. Keep hiring rude woman to answer your phones. Will help business for sure.the woman’s name is Monica. I called back and she assured me she did nothing wrong. And then hung up on me.
Atmosphere: 5
Food: 5
Service: 1
Danny Wallace
I had pre-ordered 6 pizzas for all the nurses and staff at Meadowbrook Manor rehabilitation home as a way of saying thank you for all they do and the pizzas arrived on time hot and delicious and was enjoyed by all so thanks to sarpinos manager who I spoke with and took care of everything,,thanks and job well done ????Vegetarian options: Great veggie pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Bianca Baez
I never had a problem with this location until last night when my boyfriend & i ordered a pizza and the wrong food was delivered. My 6 yr old brother ate it before i could realize it was the wrong order and when i called to let them know it was wrong they rightfully offered to deliver the right order, they asked to leave the wrong order outside (already unsanitary) but i mentioned it was already opened and touched. The driver very rudely hung up and threw the pizza outside my porch, it was all out so we didnt eat it obviously!!! they shouldnt have delivered the pizza if they were just gonna throw it on the bench !! and the worst part is when i sent the picture of the pizza on the bench and called the store the cashier said it was my fault for eating the wrong order! all she could do was offer a refund, i want my food not my money back. this could have been dealt with very differently & its obvious that the customer service here is poor given all the other bad reviews on it.
Atmosphere: 1
Food: 5
Service: 1
BERT F
I always get the signature salad and the garlic butter for my wings they are the best!!! Been going there for almost 2 years now. And nothing has change is still really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Hot 'N Spicy Buffalo Chicken Wings
Rerun7378 ..
I got the sausage calzone and it was delicious. I would definitely recommend it. A little slower than I'd like for the delivery but it was worth the wait. Lots of cheese, sausage and peppers and onions. Very good. I will be ordering from Sarpino's Pizzeria again.
Matthew Hartley
It was fast and convenientParking: Parking was average
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Meat Lovers
Nebojsa Vujovic
$24 for meatballs sandwich with 3 half of meatballs. I ate nothing but the cheese and the sauce. Really disappointing and overpriced.
Nickolas Peters
I ordered a Buffalo chicken pizza and a pizza cookie. It arrived faster than they said it would. The Pizza was really grease and slightly undercooked. Also it got slid to one side of the box wrinkling up half of it on itself. The pizza cookie was delicious.
Food: 3
Service: 4
Allison Brown
Hair in my food is unacceptable and disgusting, especially after eating a couple of slices and discovering this. Called the store to complain and girl on phone really wasn’t helpful. Offered to just refund me cash by sending the driver back out to me to pick up the pizza and refund me which is ridiculous. Why not offer to remake my pizza and compensate me for the inconvenience, instead of giving me the oh well, no dinner for you tonight attitude. Where has good customer service gone. Definitely not the best experience tonight and to add insult you ask for the pizza back as proof. Pics below prove hair was in my pizza. Please require your staff to wear hair nets!!!!
My daughter and I had a late night craving for Sarpino’s cheesy bread sticks… which are always great. But this time… they were spectacular. So cheesy, gooey, and cooked to perfection with a wonderful crispness. The cook John did a fabulous job! And thanks to the manager Mike for making sure everything in our order was top notch!
Their online ordering NEVER WORKS. Literally every other location works fine but you cannot use the app or website to order from them.
Gross customer service. Received an email about a buy one get one free. I called because the code wasn’t working. The woman grunted and huffed at me offering a different deal. Then because I guess my order seemed confusing and she was already frustrated she placed me on hold.Gross attitudes like that is the reason I’ll never order from them again. I wasn’t asking for any favors.Good luck Sarpino’s. Keep hiring rude woman to answer your phones. Will help business for sure.the woman’s name is Monica. I called back and she assured me she did nothing wrong. And then hung up on me.
Atmosphere: 5
Food: 5
Service: 1
I had pre-ordered 6 pizzas for all the nurses and staff at Meadowbrook Manor rehabilitation home as a way of saying thank you for all they do and the pizzas arrived on time hot and delicious and was enjoyed by all so thanks to sarpinos manager who I spoke with and took care of everything,,thanks and job well done ????Vegetarian options: Great veggie pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
I never had a problem with this location until last night when my boyfriend & i ordered a pizza and the wrong food was delivered. My 6 yr old brother ate it before i could realize it was the wrong order and when i called to let them know it was wrong they rightfully offered to deliver the right order, they asked to leave the wrong order outside (already unsanitary) but i mentioned it was already opened and touched. The driver very rudely hung up and threw the pizza outside my porch, it was all out so we didnt eat it obviously!!! they shouldnt have delivered the pizza if they were just gonna throw it on the bench !! and the worst part is when i sent the picture of the pizza on the bench and called the store the cashier said it was my fault for eating the wrong order! all she could do was offer a refund, i want my food not my money back. this could have been dealt with very differently & its obvious that the customer service here is poor given all the other bad reviews on it.
Atmosphere: 1
Food: 5
Service: 1
I always get the signature salad and the garlic butter for my wings they are the best!!! Been going there for almost 2 years now. And nothing has change is still really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Hot 'N Spicy Buffalo Chicken Wings
I got the sausage calzone and it was delicious. I would definitely recommend it. A little slower than I'd like for the delivery but it was worth the wait. Lots of cheese, sausage and peppers and onions. Very good. I will be ordering from Sarpino's Pizzeria again.
It was fast and convenientParking: Parking was average
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Meat Lovers
$24 for meatballs sandwich with 3 half of meatballs. I ate nothing but the cheese and the sauce. Really disappointing and overpriced.
I ordered a Buffalo chicken pizza and a pizza cookie. It arrived faster than they said it would. The Pizza was really grease and slightly undercooked. Also it got slid to one side of the box wrinkling up half of it on itself. The pizza cookie was delicious.
Food: 3
Service: 4
Hair in my food is unacceptable and disgusting, especially after eating a couple of slices and discovering this. Called the store to complain and girl on phone really wasn’t helpful. Offered to just refund me cash by sending the driver back out to me to pick up the pizza and refund me which is ridiculous. Why not offer to remake my pizza and compensate me for the inconvenience, instead of giving me the oh well, no dinner for you tonight attitude. Where has good customer service gone. Definitely not the best experience tonight and to add insult you ask for the pizza back as proof. Pics below prove hair was in my pizza. Please require your staff to wear hair nets!!!!
Food: 1
Service: 1
Restaurantji Recommends
By far the best pizza and wings west of Chicago..Love love love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar Salad, Mozzarella Sticks, Pesto Veggie Pizza, Cheese Pizza
A lot of vegan OptionsDietary restrictions: Vegan options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Garlic Bread
Too bad they're using Door Dash now for orders. I have to wait over an hour every time. I won't be ordering again.
Jim needs to find a new job… the “I hate my job and I don’t want to be here” attitude is completely unnecessary.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks, Cheese Pizza
My daughter and I had a late night craving for Sarpino’s cheesy bread sticks… which are always great. But this time… they were spectacular. So cheesy, gooey, and cooked to perfection with a wonderful crispness. The cook John did a fabulous job! And thanks to the manager Mike for making sure everything in our order was top notch!
Food: 5
Service: 5
Recommended dishes: Chicken Caesar Salad