This was my first time visiting this business, and unfortunately, I left disappointed. My daughter went in to purchase a specific product, but when she returned to the car, we realized it wasn’t what she had ordered. I went back inside to address the issue. The woman behind the counter was very friendly and had great customer service, which I appreciated.
However, a male employee came over and immediately became defensive. Rather than trying to resolve the issue, he launched into a full recap of his conversation with my daughter and showed no willingness to help or correct the mistake. I chose not to argue and simply took the product and left.
I’m not sure if this was due to poor training or just a lack of professionalism, but I’ve never experienced this kind of response at any food-related establishment—not even at a fast-food chain like McDonald’s.
Luna Ochoa
Went to pick up a mobile order and there was a language barrier clearly was walking with my ESA’s and Gentleman kept on being rude and yelling. Never again. Go to Jamba Juice!
Jorge Perez
I don’t often write reviews but after my most recent visit, i thought it’d be best to share my experience:
There’s an older man who is blatantly rude and disrespectful. Has treated me like i was hostile just for asking nicely about orders that i was picking up. (Him and the other staff have been known to ignore customers.)
Yesterday, they had a contractor working on their sewage or plumbing and the ENTIRE STORE reeked that it made it unbearable to stay even for a second. Considering this was going on during their business hours, it made me question how this doesn’t violate public and food safety regulations.. (Their solution: leaving the front door open with a fire extinguisher to keep it from closing)
I truly hope the owner of this establishment works on fixing these issues because i certainly will not be back anytime soon. I hope their corporation sees this also and takes the appropriate action as well.
Justin Hernandez
Horrible portions and gross! ordered a chicken wrap basically just got lettuce and hot sauce. hardly any protein, but two chunks of chicken.. the lettuce was a disgusting brown color and slimy.
Jenny Estrada
Amazing people work at this location! Friendly, helpful, and respectful people. Would recommend 100%
Sai
Just like a Wow , I met bob he is the coolest guy ever , summers up for the tropical smoothie.
Agustin Morales
Bad service
C H
New managers are terrific friendly and even memorized my usual order 😃
Rick Wright
Friendly guys, great smoothies!
Adrienne “AJ” Toyukak
Lady who helped us was very patient with us. Helped us choose something we liked.
The lady who was working this Tuesday nov 19 Extremely slow, supper rude roles her eyes in my face the disrespect at this location is so unreal waited 30 minutes for a Sanwitch, people kept walking out cuz u can obviously see that it’s nothing but attitude and work ethic just not there. Don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
Justin Stump
Ordered online for 7PMm pickup. The flatbreads were made perfectly and we especially liked the sweet potato side order. Zoe from Gurnee did a great job!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Martha Cowan
Out of Forks for salad, out of flatbread, and no bowls for salad..ridiculous
Atmosphere: 1
Food: 1
Service: 2
Heather Heather
If you enjoy waiting a half hour for a $10 bowl of yogurt then this is the place for you. Online orders will be prioritized over any customers in the actual store. I’m passing on them from now on. Not worth my time or money.
This was my first time visiting this business, and unfortunately, I left disappointed. My daughter went in to purchase a specific product, but when she returned to the car, we realized it wasn’t what she had ordered. I went back inside to address the issue. The woman behind the counter was very friendly and had great customer service, which I appreciated.
However, a male employee came over and immediately became defensive. Rather than trying to resolve the issue, he launched into a full recap of his conversation with my daughter and showed no willingness to help or correct the mistake. I chose not to argue and simply took the product and left.
I’m not sure if this was due to poor training or just a lack of professionalism, but I’ve never experienced this kind of response at any food-related establishment—not even at a fast-food chain like McDonald’s.
Went to pick up a mobile order and there was a language barrier clearly was walking with my ESA’s and Gentleman kept on being rude and yelling. Never again. Go to Jamba Juice!
I don’t often write reviews but after my most recent visit, i thought it’d be best to share my experience:
There’s an older man who is blatantly rude and disrespectful. Has treated me like i was hostile just for asking nicely about orders that i was picking up. (Him and the other staff have been known to ignore customers.)
Yesterday, they had a contractor working on their sewage or plumbing and the ENTIRE STORE reeked that it made it unbearable to stay even for a second. Considering this was going on during their business hours, it made me question how this doesn’t violate public and food safety regulations..
(Their solution: leaving the front door open with a fire extinguisher to keep it from closing)
I truly hope the owner of this establishment works on fixing these issues because i certainly will not be back anytime soon. I hope their corporation sees this also and takes the appropriate action as well.
Horrible portions and gross! ordered a chicken wrap basically just got lettuce and hot sauce. hardly any protein, but two chunks of chicken.. the lettuce was a disgusting brown color and slimy.
Amazing people work at this location! Friendly, helpful, and respectful people. Would recommend 100%
Just like a Wow , I met bob he is the coolest guy ever , summers up for the tropical smoothie.
Bad service
New managers are terrific friendly and even memorized my usual order 😃
Friendly guys, great smoothies!
Lady who helped us was very patient with us. Helped us choose something we liked.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The lady who was working this Tuesday nov 19
Extremely slow, supper rude roles her eyes in my face the disrespect at this location is so unreal waited 30 minutes for a Sanwitch, people kept walking out cuz u can obviously see that it’s nothing but attitude and work ethic just not there. Don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
Ordered online for 7PMm pickup. The flatbreads were made perfectly and we especially liked the sweet potato side order. Zoe from Gurnee did a great job!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Out of Forks for salad, out of flatbread, and no bowls for salad..ridiculous
Atmosphere: 1
Food: 1
Service: 2
If you enjoy waiting a half hour for a $10 bowl of yogurt then this is the place for you. Online orders will be prioritized over any customers in the actual store. I’m passing on them from now on. Not worth my time or money.
Atmosphere: 1
Food: 2
Service: 1
The customer service here is terrible
Service: 1
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