Awesome location! Store looks amazing, food taste great, and the staff are AWESOME!!
Rob Struif
So much for 45 minute deliveries from Rosatis in Lake Forest. I ordered 2 pizzas and 2 bottles of Pepsi at 5:12pm. After waiting 1.5 hours and no sign of the delivery driver, I called Rosatis. A woman answered the phone and told me that they only had 1 driver and my food would be there shortly. 20 minutes later the driver arrives. He apologized for the delay, and stated that he had 4 deliveries and my food is still warm (not hot like a freshly made pizza should be). He also arrived with only 1 Pepsi, and said he’d be back (this way the next set of orders can be delayed further). It’s apparent from my experience and others that I’ve read that ownership and management have no idea what customer service is. Definitely the last time I order from Rosatis.
Food: 2
Service: 1
Sherhonda Perez
Worst experience ever. Always 1 person working who doesn't speak much English. Twice I've gone to pick up and order and they can't fulfill it. Stop taking orders if you don't have the staff to make them!
Alexander
Chicken parmesan sandwich has more bread then chicken and they forgot the gardinera on the beef. We were the only ones in the restaurant.
Atmosphere: 5
Food: 4
Service: 1
Gerold DaMan
Well I don't know why reviews are so bad, but I had a great experience. Offered complimentary drinks while we wait. Pizza was great and bread sticks.Lady at front desk service was great I have relocated to the South (the mother of hospitality) and she was above par with service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheesy Garlic Bread, 14 Chicago Style - Chicago Style
Christine Anne
Wish we would have had more time to sit & enjoy the cozy atmosphere of Lake Forest.
Atmosphere: 5
Food: 5
Service: 5
K V
The worst place I have ever ordered from. The man at the counter made racist slurs and epithets at me when I asked him how much longer it would take given he was already 30 minutes past the promised pick up time. I walked out enraged at his laziness, rudeness arrogance and stupidity. The owner franchisee needs to know why this place has been getting consistently rotten reviews- it’s this particular employee.
Atmosphere: 1
Food: 1
Service: 1
Julie Restivo
We have tried several menu items from the Lake Forest location. Terrible is the word that comes to mind. The owners are snappy and could care less about their employees or their food.There are so many other choices for pizza on the North Shore.
Atmosphere: 1
Food: 1
Service: 1
John P
Just terrible customer service. After being a regular customer, we received a loyalty coupon from them and they did nothing but hassle me about me. Told me it was from "corporate" even though the email was from from "Rosati's Pizza of Lake Forest". After I had to read the entire coupon to the order taker, the owner has the nerve to call me back again questioning the coupon. You have lost a regular customer with your attitude.
Mike Hyzy
We order from here like once a week. It’s a great pizza for a great price.
Incompetent to say the least. Order pizza then go to pickup and says not ready need a half hour. Go back in half hour and they said cause I left that I didn’t want the order so they cancelled it. It seems like every customer that came in had the same issue. If this is a franchise store they need to get rid of this guy otherwise I’m changing my opinion of Rosati’s
Service: 1
DesertFox
Really looked forward to some authentic Chicago deep dish and instead I got a sorry excuse for a pizza. Gave 3 stars because the flavor was there and great. But as you can see in the picture, compare that to what their deep dish is supposed to look like....the staff is slacking. This deep dish I got doesn't hold its shape, isn't firm. The way the crust is you'd think it's a stuff crust pizza, but it's not. I lived in the area for 5yrs and come back annually for work events. So much has changed in the year or two.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
Sam Phelps
It’s not the teenagers working here’s fault that this place is consistently a disaster (why am I even ordering anymore?). Pay a fair wage so you can hire enough people to properly staff this place, you could be doing so much better.
Sam P.
It’s not the teenagers working here’s fault that this place is consistently a disaster (why am I even ordering anymore?). Pay a fair wage so you can hire enough people to properly staff this place, you could be doing so much better.
Awesome location! Store looks amazing, food taste great, and the staff are AWESOME!!
So much for 45 minute deliveries from Rosatis in Lake Forest. I ordered 2 pizzas and 2 bottles of Pepsi at 5:12pm. After waiting 1.5 hours and no sign of the delivery driver, I called Rosatis. A woman answered the phone and told me that they only had 1 driver and my food would be there shortly. 20 minutes later the driver arrives. He apologized for the delay, and stated that he had 4 deliveries and my food is still warm (not hot like a freshly made pizza should be). He also arrived with only 1 Pepsi, and said he’d be back (this way the next set of orders can be delayed further). It’s apparent from my experience and others that I’ve read that ownership and management have no idea what customer service is. Definitely the last time I order from Rosatis.
Food: 2
Service: 1
Worst experience ever. Always 1 person working who doesn't speak much English. Twice I've gone to pick up and order and they can't fulfill it. Stop taking orders if you don't have the staff to make them!
Chicken parmesan sandwich has more bread then chicken and they forgot the gardinera on the beef. We were the only ones in the restaurant.
Atmosphere: 5
Food: 4
Service: 1
Well I don't know why reviews are so bad, but I had a great experience. Offered complimentary drinks while we wait. Pizza was great and bread sticks.Lady at front desk service was great I have relocated to the South (the mother of hospitality) and she was above par with service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheesy Garlic Bread, 14 Chicago Style - Chicago Style
Wish we would have had more time to sit & enjoy the cozy atmosphere of Lake Forest.
Atmosphere: 5
Food: 5
Service: 5
The worst place I have ever ordered from. The man at the counter made racist slurs and epithets at me when I asked him how much longer it would take given he was already 30 minutes past the promised pick up time. I walked out enraged at his laziness, rudeness arrogance and stupidity. The owner franchisee needs to know why this place has been getting consistently rotten reviews- it’s this particular employee.
Atmosphere: 1
Food: 1
Service: 1
We have tried several menu items from the Lake Forest location. Terrible is the word that comes to mind. The owners are snappy and could care less about their employees or their food.There are so many other choices for pizza on the North Shore.
Atmosphere: 1
Food: 1
Service: 1
Just terrible customer service. After being a regular customer, we received a loyalty coupon from them and they did nothing but hassle me about me. Told me it was from "corporate" even though the email was from from "Rosati's Pizza of Lake Forest". After I had to read the entire coupon to the order taker, the owner has the nerve to call me back again questioning the coupon. You have lost a regular customer with your attitude.
We order from here like once a week. It’s a great pizza for a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Restaurantji Recommends
Incompetent to say the least. Order pizza then go to pickup and says not ready need a half hour. Go back in half hour and they said cause I left that I didn’t want the order so they cancelled it. It seems like every customer that came in had the same issue. If this is a franchise store they need to get rid of this guy otherwise I’m changing my opinion of Rosati’s
Service: 1
Really looked forward to some authentic Chicago deep dish and instead I got a sorry excuse for a pizza. Gave 3 stars because the flavor was there and great. But as you can see in the picture, compare that to what their deep dish is supposed to look like....the staff is slacking. This deep dish I got doesn't hold its shape, isn't firm. The way the crust is you'd think it's a stuff crust pizza, but it's not. I lived in the area for 5yrs and come back annually for work events. So much has changed in the year or two.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
It’s not the teenagers working here’s fault that this place is consistently a disaster (why am I even ordering anymore?). Pay a fair wage so you can hire enough people to properly staff this place, you could be doing so much better.
It’s not the teenagers working here’s fault that this place is consistently a disaster (why am I even ordering anymore?). Pay a fair wage so you can hire enough people to properly staff this place, you could be doing so much better.
I love it
Atmosphere: 5
Food: 5
Service: 5
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