Arby's

320 N Randall Rd, Lake in the Hills
(847) 458-1798

Recent Reviews

Nana Milazzo

The manager margie has help me w the onlone app and she was so patient w me great general manager and crew i was so thankful to have gotten help i would not of figured it out on my ownKid-friendliness: So sweet to my daughter came up and takked to her and asked how her meal was

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Roast Beef, Curly Fries, Sandwich, Roast

Faith Denlinger

Drove through for dinner. The order was right and so hot & yummy.

Food: 5

Service: 5

Recommended dishes: French Dip, Curly Fries

Nicolas V

Ice cold greasy curly fries ? even after waiting in front of the store for 5 mins.

Food: 1

Service: 1

Recommended dishes: Fries, Sandwich

audreanna luna

I asked for light ice in my strawberry lemonade, pulled up to be handed a full cup of ice. I simply asked could I get light ice and the manager Margie rolls her eyes and tells me I will have to pull forward and wait now. I look in my rear view and there are no cars behind me so now I’m confused on why she needed me to pull forward, probably because she didn’t want me to see her spitting in the new drink she had to pour. So I simply just ask her for my money back, she asked why and I told her I don’t like her attitude for a simple request that I asked for when placing my order.

Service: 1

Thomas Hickey

We came inside to order, and the guy at the front was friendly but they ended up forgetting one of the sandwiches and all the other beef and chedders we got were super greasy and messy.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Curly Fries

Mike Reall

The staff was extremely friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

colleen kirby

Great beef and cheddar ans curly fries!Thank you for tge great service!!

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Beef and Cheddar Sandwich, Curly Fries

gary tischart

Apple turnover a little dry ,should have a little bit of moisture so the top of the turnover doesn't exhibit britleflacks and icing falling off . It's still good,just dry and messy.

Atmosphere: 5

Food: 4

Service: 5

Zach

I'm going to try not to sound too. Typical but their food is up to quality like most Arby's. And of course that means I enjoy their roast beef sandwiches as well as their other sandwiches I've had before with and without bacon, fish sandwiches, and of course the curly fries. Don't forget the shake.Parking: This location is near the Lowe's and a strip mall with multiple stores. So there are options for parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Cakes, Fish Sandwich, French Dip, Arbynator and Home Fries, Ham and Swiss, Onion Rings, Roast Beef Sandwich and Curly Fries, Chicken Tenders, Fries, Salad, Roast Beef, Curly Fries, Sandwich, Sandwich And, Buffalo Chicken, Brisket, Chicken Ranch Burger, Roast, Market Fresh Turkey Bacon Ranch Sandwich Combo

v r

Regular roast beef sandwich with only 1 slice of beef. This was the same on both sandwiches. I don't recommend. Fries were also cold,

Food: 1

Michael S.

So, we got the meat? Not in the cheesesteak. More like a bread sandwich. It didn't look anything like the advertised picture. On TV or at the restaurant. When I unwrapped the sandwich you couldn't see the meat. On top of that when we went to fill our drinks it was all water. We tried Coca Cola, Dr. Pepper, Minute Maid Lemonade. All the same. So we mentioned that to the young man behind the counter. He got us a Coke from behind the counter for the drive thru. Same result. When we mentioned that it was the same he told us that the syrup system was the same for both fountains. But he didn't do anything about it. He continued to serve drive thru customers with water downed drinks the whole time we were there. Sad day. The tables in the dining area hadn't been cleaned and the floor was filthy. Last time we eat here.

Robert Anton

I ordered online for a 12:30 pick up mind you this is my lunch break from work. I get there at 12:30, food isn't ready and the cashier was with a customer. She was struggling giving him change states she didn't know math, that is reassuring as a customer and business owner to say the least. While helping that customer she acknowledged me and said she'd be with me next. After the customer she was helping at the front counter was taken care of, I figured I was next as she said. She proceed to walk past me to service the drive thru. That's when I said something and received an attitude from her because the drive thru was backed up. After I spoke up a lady came from the back on the phone, continued talking while getting my food and her attitude was poor as I pointed out her phone call appeared more important than the customer in front of her. Both ladies acted and treated me very rudely and unprofessional. I have worked in the customer service industry for 30 plus years and that behavior is unexceptable. Don't spend your very hard earned money there!!!

Service: 1

Diego Gutierrez

Fries were good but but my snack wrap was dry? tables were a little messy and flys were flying

Atmosphere: 4

Food: 2

Service: 4

Vic Bickauskas

Chicken nuggets lacked enough sauce? Wrong fries given? Fries were cool.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Chicken Tenders, Curly Fries

Michael Long

We haven’t eaten in an Arby’s in years. We were pleasantly surprised by the food offered and portions. Definitely changed our minds about eating here again.

Atmosphere: 5

Food: 5

Service: 5

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