Dunkin'
280 N Randall Rd, Lake in the Hills
(847) 458-1403
Recent Reviews
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My new coffee spot, and I'm not disappointed. My app order is always ready, fresh, and exactly how I requested. THANK YOU!
Atmosphere: 5
Food: 5
Service: 5
This has become my regular Dunkin on my way to work, and it's always a wonderful experience! The ladies at the drive-thru window are always so nice and friendly, and always comment how much they love my different earrings! I get the same thing food/drink wise almost every day through mobile order and every day I'm satisfied. It's a must to get through my day at this point. Special shout out to Victoria who always makes my mornings!
Food: 5
Service: 5
I messed up my mobile order and called the store to fix it. They were very nice and had no issues helping me out.
Atmosphere: 5
Food: 5
Service: 5
Poor service nearly every time and inconsistent drink quality/proportions. Never going to this one again
Hello, I go to dunkin every day, sometimes during the day and sometimes in the morning as well a couple of days ago i went to get my daily decaf iced coffee, and I witnessed one employee her name was Natalia yelling at the other employee because she did something wrong and had a mess up she also as a very rude tone and was giving me attitude the whole time i was ordering.She is not a good employee i have asked my fellow friends if they had similar experience with her and they all have. in my opinion i do not think she should be working in costumer service and she should go find or get a job in a office where she has no way to be rude and and think that she is better then everyone when she works at dunkin doughnuts. the boss should hire good employees that are nice and like there job unlike Natalia.
Atmosphere: 1
Food: 1
Service: 1
Just stopped in for advertised free coffee for nurses day. Owner said he was unaware that promotion was going on. Brought up advertisement on phone and he proceeded to laugh at me and said they weren’t participating. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Terrible owner!! Dunkin as a brand should provide training to these people who buy their franchise cause the owner of this one does not know how to run a business or how to treat customers and has the nerve to talk badly about his own employees to his customers. Owners like this is why Dunkin will never be #1 in coffee.
It would be great to get some actual COFFEE not just ice to drink. Every time I say light ice, they always fill it to the top. I am basically paying $7 for ICE. I have never had this problem at any other Dunkin' when I ask for easy ice. Bad coffee = pissed off! Won’t go to this Dunkin again!
Ordered for delivery; my hash browns were somehow burnt as well as cold and soggy and the eggs on my sandwich were disintegrating and the texture of cottage cheese. Absolutely gross; would not recommend getting food.
Food: 1
Teenage girls working at around 12 or so yesterday don't respond at all. The coffee was fine tho
Restaurantji Recommends
The girl who always works the morning shift that makes the coffee always makes it absolutely perfect. Any coffe place is always a 50/50 shot, but it is guaranteed to be perfect on morning weekdays. I'm so sorry I don't know her name but she's the one with the bun. Hands down always the best coffee... hot and/or iced.
Atmosphere: 5
Food: 5
Service: 4
Always great coffee and even better staff.
Atmosphere: 5
Food: 5
Service: 5
Will not honor 3 bags of grounds for 21.99 plus tax.
Service: 1
One of the better Dunkin’s around
Atmosphere: 5
Food: 5
Service: 5
It's my one of the favorite dunking donuts. All the staff members are very nice in nature, great customer service as well very neat and clean 👌. I love this place..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy, Bagel, Donuts
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