Pizza Hut
158 N Randall Rd, Lake in the Hills
(224) 212-9400
Recent Reviews
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First off, the gentleman that was cutting the pizza was not a very kind man to the individuals coming in for Doordash. They would show their phone to him as they came in to pick up their orders and he looked at them and yelled, "Name!" When the individuals showed their phones again, he would yell, "Name! I don't do this thing!" (Put his hand out and shook it like he was showing his phone). Just extremely rude to the dashers. He was also yelling at the woman working in the back of the restaurant. Telling her that she needed to really pick up her pace. Very unprofessional because all if us could hear everything.
The other part of the visit that made it uncomfortable was his appearance. This gentleman had his stomach hanging out of his shirt. His hair was really long, in a pony tail, but hanging down his back without a hair net, he had one eye that was all red with white puss in the corner and no gloves. I am not one to comment on someone's appearance, but when in food service, there is a level if cleanliness and professionalism that should be attained. Seeing someone's hairy stomach, what appears to be pink eye, long hair not in a hair net and no gloves preparing my food, I get turned off.
A lot would have to change for me to ever come back to that store and order food. His attitude towards both coworkers and customers needs to really change and so does his appearance. Presenting yourself in a way that makes customers feel safe, comfortable and clean is what brings people back.
Atmosphere: 1
Food: 1
Service: 1
Why people who can not control their emotions are behind the issuance of orders. I just came to pick up the order, the result came out with a spoiled mood and the pizza was not tasty.
Atmosphere: 1
Food: 1
Service: 1
found multiple pieces of hair in our pizza. we talked to the manager and he had no apology, no concern! absolutely ridiculous. please drive the extra mile and go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
05/08/24 stopped in for a pick up order & the person in charge of handling customers needs to take a course regarding customer service. If you hate your job that much ma’am find something else suitable for your attitude.
Service: 1
I wish I remembered the ladies name but she was working but she was working alone and killing it. She was taking in person orders, phone orders and online orders. Everything was amazing and made right. I had given up on pizza hut but this location is my new go to no matter what.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Cheese Pizza, Pepperoni Pizza
Food Poisoning ALERT!!Ordered on 3/8/2024 pizza, pasta and boneless wings.Arrived home served our plates.First bite of the boneless wing was raw!Literally pink and cold.Called the restaurant and spoke with Aaron the manager. “Do you want a refund or remake your order” was the first thing out of the manager’s mouth. Zero concern or professionalism with the food this restaurant is providing customers.Call was disconnected after I mentioned he had zero concerns for the food they are serving.Thanked the manager for refunding the order and he simply grunted.Avoid the pain and misery of food poisoning by not eating here.
Atmosphere: 1
Food: 1
Service: 1
This Pizza hut is so dirty. The food is disgusting. I got fries with other items and I could taste the old oil. Never ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Everything seemed 2 b microwaved n there was lil 2 no sauce on the chicken wings!!!
Service: 1
Recommended dishes: Pepperoni Pizza, Traditional Wings
This location is managed by bunch of morons. Ordered 3 pizzas for carry out. When I got there, they forgot to make one of the pizzas. 15 minutes later they got it done. When I got home I realized two were the same instead of being what I ordered. Employees need to focus on their job and stop smoking
Atmosphere: 1
Food: 1
Service: 1
worst food
Vegetarian options: no great taste and options
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sides
Restaurantji Recommends
Every thing done on app,easy payment.
Vegetarian options: Get all veggies, toppings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Not what I expected.. ?
Atmosphere: 3
Food: 3
Service: 3
Horrible horrible service food is awful literally no sauce on the pizza, pizza cold when I try to call to speak with someone no one answers! What kind of business is this!
Atmosphere: 1
Food: 1
Service: 1
This location was short staffed but still cranked out the pizzas on-time, accurately, and tasty. Thank you! I'd order from here again.
Atmosphere: 5
Food: 5
Service: 5
Horrible horrible service food is awful literally no sauce on the pizza, pizza cold when I try to call to speak with someone no one answers! What kind of business is this!
Atmosphere: 1
Food: 1
Service: 1
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