McDonald's
431 E Grand Ave, Lake Villa
(847) 265-0050
Recent Reviews
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Honestly, this is the best McDonald’s I’ve ever been to. I pick up a lot of orders for people at my place of work here, and every time the crew has been nothing short of amazing. They’re always very nice, apologetic when it takes awhile to fill an order (which is totally fine!), and the food is usually super fresh. No issues! Give everyone a raise, they deserve it!
Atmosphere: 5
Food: 5
Service: 5
Drive through staff were so friendly!
Atmosphere: 5
Food: 5
Service: 5
Wonderful staff. Food came out fast. Clean tables/chairs.
Atmosphere: 5
Food: 4
Service: 5
They frequently screw up the orders, even when using the app to ensure the order was placed perfectly.
Atmosphere: 4
Food: 2
Service: 2
Never had a bad experience until tonight and will not be back
Atmosphere: 1
Food: 1
Service: 1
Usually, I have no issues here. Until the last 4 months. The Iced Tea has been bitter like it's sitting for days, or someone isn't cleaning the containers and spigot properly.
Atmosphere: 3
Food: 3
Service: 5
I used the drive thru, and it was quick and responsive
Atmosphere: 5
Food: 5
Service: 5
Giving this place a 1 star based on the attitude of the super rude female manager. I got overcharged somehow by over $20 on my meal going through the drive through and while the manager was trying to refund my money she acted like their mistake was my fault. I sat in the drive through for 15 minutes while they figured out how much change to refund me and i still got short changed AND she wouldn't even give me a free large drink which was already handed to me that i didn't even order for the inconvenience. That rude Latina female manager shouldn't be in customer AT ALL! On a different note there is this other young Latina girl that works in the drive through and she is always the most energetic sweetest person in that whole store, That girl deserves that entire store. Kick out that rude manager and hire the nicer younger girl for her position.
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's nothing great.
Atmosphere: 3
Food: 2
Service: 5
Location is usually understaffed and running behind as a result.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Turns out near all my issues with this location are drive through related. Switched to counter service.
Terrible service. I have 3 kids with me and refuse to sell me 3 toys..?!
The staff is amazing. Very friendly and fast.
Food is hot (coffee is very tasty)
Staff is wonderful
The atmosphere is welcoming, evidenced by all the different people groups that choose to come.
Is this food made for human consumption? I'm not sure if dog would even eat it. Employees can't get your order right even reading it off their screen. Ordered a double quarter pounder got a single so dry that I coughed dust afterwards. My wife got a fish and they didn't even put tartar sauce on it. Fries were hard and cold. The only thing they got right was 2 pies. Had to wait in line at the drive thru for someone with a big order. Instead of having them pull over into one of the spaces to wait their employees chose to make everyone behind wait because they are too lazy to walk an order outside. I haven't been to a McDonald's for a couple of years, now I remember why. And their employees want $16 an hour?
NEWS FLASH: Head french fry cook is NOT a career choice!
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