Not helpful staff at all and apparently they’re incompetent enough to actually help customers and instead just hang up on people.
Atmosphere: 1
Food: 4
Service: 1
A Thomason
Just Like other reviewers, I just got a shake it was supposed to be chocolate peanut butter it was like milk not even frozen and tasted
Atmosphere: 1
Food: 1
Service: 2
Westin Morrill
Ordered a milkshake. It was really just milk with some peanut butter at the bottom. By far the worst milkshake I have had. Other Baskin Robbins locations have made much better ones.
Food: 1
Service: 3
David Smith
Very few actual ice cream flavors and none of what we selected from the website. I'm not sure how they can be considered part of the franchise. Several years ago, they didnt want to sell ne donuts. I won't be going back. DQ is open until 11:00 and just a few blocks away.
Rocio Escobar
I'm really upset with these people, we order for my daughter's birthday a week in advance. The the day we go pick it up, they didn't have my cake, it was in another store 20 minutes away! Why would I drive 40 minutes when I order the cake from right next to my house! Now I have no cake for my daughter's birthday
Sherry Kunz
First time trying them since the remodel, I wish I wouldn't of. I always order a cappuccino blast. I was shocked to hear 8.37 for a med. I live in the city. Its 7 bucks down the block from me. And downtown Chicago about 10. Why is lake zurich so expensive? I'll stick to grabbing dunkin in the city since it's cheaper lol ***Edit*** After grabbing from a few from city I'll gladly pay the buck more. Best one I've had in years! Definitely will be back.
YaretZitiNgS
I'm really upset with these people, we order for my daughter's birthday a week in advance. The the day we go pick it up, they didn't have my cake, it was in another store 20 minutes away! Why would I drive 40 minutes when I order the cake from right next to my house! Now I have no cake for my daughter's birthday
Janet Bigler
We enjoyed our ice cream in this beautifully decorated shop. Up to date registers keep it hip. We will return.
Sam S.
Cool place since they usually have the ice cream my family wants but some guy hung up the phone on me which was rude but it’s still gunna go there regardless of the dude.
Cool place since they usually have the ice cream my family wants but some guy hung up the phone on me which was rude but it’s still gunna go there regardless of the dude.
KeithHof
a+ midnight stoner catering, thanks kind dude
Vicky O'Donnell
The service I receive from them is outstanding. Very kind and helpful. I order late evenings when the locations by me are closed. This location is who fills my DD orders and has always gotten my orders correct. They will call if something I’ve ordered for delivery is unavailable. Excellent customer service and well worth ordering late to give this store my business. ?
Rosemary Yerushalmi
Order was wrong and young girl had a attitude. I had both of my kids in the car and they heard my order. Had to go through drive thru 3 times.
Allison Downs
The gummy bears were hard as a rock and the m&ms were as well... Not coming back.
Not helpful staff at all and apparently they’re incompetent enough to actually help customers and instead just hang up on people.
Atmosphere: 1
Food: 4
Service: 1
Just Like other reviewers, I just got a shake it was supposed to be chocolate peanut butter it was like milk not even frozen and tasted
Atmosphere: 1
Food: 1
Service: 2
Ordered a milkshake. It was really just milk with some peanut butter at the bottom. By far the worst milkshake I have had. Other Baskin Robbins locations have made much better ones.
Food: 1
Service: 3
Very few actual ice cream flavors and none of what we selected from the website. I'm not sure how they can be considered part of the franchise. Several years ago, they didnt want to sell ne donuts. I won't be going back. DQ is open until 11:00 and just a few blocks away.
I'm really upset with these people, we order for my daughter's birthday a week in advance. The the day we go pick it up, they didn't have my cake, it was in another store 20 minutes away! Why would I drive 40 minutes when I order the cake from right next to my house! Now I have no cake for my daughter's birthday
First time trying them since the remodel, I wish I wouldn't of. I always order a cappuccino blast. I was shocked to hear 8.37 for a med. I live in the city. Its 7 bucks down the block from me. And downtown Chicago about 10. Why is lake zurich so expensive? I'll stick to grabbing dunkin in the city since it's cheaper lol ***Edit*** After grabbing from a few from city I'll gladly pay the buck more. Best one I've had in years! Definitely will be back.
I'm really upset with these people, we order for my daughter's birthday a week in advance. The the day we go pick it up, they didn't have my cake, it was in another store 20 minutes away! Why would I drive 40 minutes when I order the cake from right next to my house! Now I have no cake for my daughter's birthday
We enjoyed our ice cream in this beautifully decorated shop. Up to date registers keep it hip. We will return.
Cool place since they usually have the ice cream my family wants but some guy hung up the phone on me which was rude but it’s still gunna go there regardless of the dude.
a+ midnight stoner catering, thanks kind dude
Restaurantji Recommends
Cool place since they usually have the ice cream my family wants but some guy hung up the phone on me which was rude but it’s still gunna go there regardless of the dude.
a+ midnight stoner catering, thanks kind dude
The service I receive from them is outstanding. Very kind and helpful. I order late evenings when the locations by me are closed. This location is who fills my DD orders and has always gotten my orders correct. They will call if something I’ve ordered for delivery is unavailable. Excellent customer service and well worth ordering late to give this store my business. ?
Order was wrong and young girl had a attitude. I had both of my kids in the car and they heard my order. Had to go through drive thru 3 times.
The gummy bears were hard as a rock and the m&ms were as well... Not coming back.