Dunkin'

485 S Rand Rd, Lake Zurich
(847) 540-7776

Recent Reviews

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Surena Meadows

I always have a good experience at this Dunkin' Donuts, they had a great crew this morning! Got the original cappuccino blast, it tasted just how it was supposed to like a cappuccino shake! Highly recommend , i was in a rush and I didn't catch the young ladies' name with orange blonde locks but props to her she needs a raise:> !

Atmosphere: 5

Food: 5

Service: 5

Claudia Romer

Omg Liz and Wendy were soooo nice!!!

Atmosphere: 5

Food: 5

Service: 5

Lizette Aviles

Wendy did such an amazing job with my drink. Probably one of the best ones I’ve ever had at this location. Definitely will be back! 💕

Atmosphere: 5

Food: 5

Service: 5

Angela Gianopoulos

Through the cashier was very rude when I ordered the Dubai chocolate sundae. When I got to go pay, they weren’t busy or anything, and then this is what they handed me half scoops and barely any pistachio butter.

Atmosphere: 1

Food: 1

Service: 1

Humberto Ortiz

Person that works over night seems like he doesn’t care about customers he’s not polite at all and when I say thank you after I receive my order he doesn’t even bother responding I really like Dunkin’ Donuts but I don’t think I deserve that kind of attitude

Service: 1

Colin Huminsky

Lou Lou is a wonderful person always willing to help out the customers. She is amazing.😊👍🏻

Atmosphere: 5

Food: 5

Service: 5

Alejandra Nevarez

The guy 👦 for night shifts always make wrong sandwich 🥪 breakfast 😡😡

Atmosphere: 1

Food: 4

Service: 1

SR

One thing Dunkin' absolutely nails? Their rewards program! Unlike other loyalty programs, Dunkin' Reward Points never expire. The Dunkin' app is amazing — it even reminds you to redeem your rewards at checkout so you never miss out. But what really sets it apart is that you can redeem multiple rewards in a single order — something most other places don’t allow. I've scored entire orders for free just by stacking my rewards. It’s seriously one of the best loyalty programs out there.

I usually place a larger order for 3–4 people through the Dunkin’ app, and my order is consistently ready on time and accurate at this location.

Staff greet you with a smile and a “good morning,”—even when you can tell they might not be feeling it—and before handing me my bags, I can actually see them double-checking the receipt against the order—real-time quality control! It’s a level of care that is seriously lacking at many other Dunkin' locations in the area.

There were only two occasions when I have had issues at this location. Once, I was asked to pull around because my order wasn’t ready, and another time items were missing.

As for the food—it’s Dunkin’, so you know what to expect: pre-made items assembled quickly. But this location consistently does it a little bit better. Hash browns come out crispy, not soggy. Cheese is melted, not rubbery or dried out. The wake-up wraps usually have soft edges instead of those hard, stale bits. Even the donuts taste fresher than other locations.

And the best part? This location is open 24/7! Whether you're an early bird or a late-night snacker, it's the perfect spot to satisfy your sweet or savory cravings.

If you’ve been disappointed by other Dunkin’ locations lately, do yourself a favor and give this one a try. The service makes all the difference.

Atmosphere: 4

Food: 4

Service: 4

Rebecca Z

Bugs flying around. Person who waited on me said she was about to walk out to another employee right in front of me. Very unprofessional. She was very rude when my daughter and I were trying to order. No patience for our questions. I will not be returning.

Atmosphere: 1

Food: 1

Service: 1

Muhammad Khan

Coffee always attracts

Atmosphere: 5

Food: 5

Service: 5

Oren Danino

Avoid this location they will charge you more than the listed price double check your receipt

Atmosphere: 2

Food: 2

Service: 1

Suzanne Hyde

Clean. Clean bathroom

Atmosphere: 5

Food: 4

Service: 5

Cameron R

Ive come here more times and then I can count and the food has always been mediocre. I came here tonight at 2 in the morning nonetheless, the food was amazing and the dude who worked served me was phenomenal. Five stars.

Atmosphere: 5

Food: 5

Service: 5

Devon Sheehan

I don’t think the employees know the menu. I ordered a morning wrap with the chipotle hash browns and I got a toasted tortilla with one slice of bacon and one egg. I thought, hey maybe I ordered it wrong or I didn’t say the right thing, so I went back through the drive through. Ordered the same thing, was very explicit about the sandwich I wanted and what was in it, rolled back up to get the sandwich I ordered, got the same tortilla, with one slice of bacon and one egg and a separate bag of hash browns. Literally all I wanted was the wake up morning wrap and I got something completely different and not even close to what I was trying to order. This place is terrible.

Atmosphere: 1

Food: 1

Service: 1

Ned Rani

Best single shot espresso in area, Starbucks can’t even get close, just look at photo

Atmosphere: 5

Food: 5

Service: 5

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