Dunkin'

485 S Rand Rd, Lake Zurich
(847) 540-7776

Recent Reviews

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Melissa Falster

Waited in the drive thru for 7 minutes after I placed my order. Nobody came up to the window to even take my money.

Service: 1

MOE

This place put it self serve kiosks where you order yourself like your inside a McDonald’s. Bad look. SAD. Cheap.

PK Sidhu

The people that work there are so rude and unprofessional. Never cheer or have a smile on their face. Then also get my coffee order wrong every time. Waited at drive through with nobody ahead for 10 mins abdomen nobody said "Hi", finallly i said hello anyone here and this indian lady was just so cold. Customer service is zero to none! This particular store needs a reset of staff/training and I am a local here btw!

Atmosphere: 1

Food: 1

Service: 1

Peace Peace

Friendly helpful and right on time

Atmosphere: 5

Food: 5

Service: 5

Laura Schmidt

Very expensive ! I got a plain doughnut and small lemonade. Just under $8. The last and this time the customer service is poor. They act as if you are putting them out and not friendly staff at all. The doughnut was stale. Lemonade good

Food: 1

Service: 1

Bonnie R

I've been going to this location for many years and have never had an issue up until yesterday. I purchased the $6 deal (med. coffee, hash browns and an egg, bacon and cheese bagel).
When I was almost done with the bagel sandwich and had eaten the hash browns and about 1/4 of the iced coffee I started getting horrible horrible cramps!!! At first I was wondering if the new employee (woman) I had never seen before put something in my food! Now that I am reading reviews I see that quite a few people had bad cream used in their coffee! I'm just guessing it's possibly from that.
There is a Starbucks and a Panera within 6 blocks from this location. Bye bye DD!

Atmosphere: 5

Food: 1

Service: 5

Courtney Antus

Sat in the drive thru for 10 minutes to only get Stale donuts, my coffee order wrong and attitude from the employe.

Food: 1

Service: 1

Abraham murillo

I love this place is very friendly

Atmosphere: 5

Food: 5

Service: 5

Fenny Pethani

Just got the hot chocolate from there. One of the worst hot chocolates I have ever had. Just the flavoured water.

Food: 1

Dave Fehlman

Too expensive!!

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Donuts

Brian Honkala

Always the best cup of coffee

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sourdough Breakfast Sandwich, Bagels

Matt

Team is quick and courteous.

Atmosphere: 5

Food: 5

Service: 5

Malisa Peterson

As always not bad

Atmosphere: 5

Food: 5

Service: 5

Andreas Georgiades

As always not bad

Atmosphere: 5

Food: 5

Service: 5

Douglas Danielson

Positive attitude with staff!

Atmosphere: 5

Food: 5

Service: 5

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