Jimmy John's
520 S Rand Rd, Lake Zurich
(847) 726-2122
Recent Reviews
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Order food to get delivered for my lunch, my lunch break finished and i never got my food! Thanks for nothing Jimmy John’s
This is my go-to store in the area. I consistently get great service. It’s always fresh and fast. Shout out to Andrew and the team for awesome work ethic.
Atmosphere: 5
Food: 5
Service: 5
Typical location
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roast Beef
Ordered my sandwich at 11:30 am for 12 pm delivery. 12:30 rolled by so I called "oh we don't have a driver, so we doordashed your order. He just left" I'm (10 minutes away at work mind you). 1 pm hits, I call and ask if they have tracking on the dasher. "Oh our driver just left with several orders, give us 15-20 minutes". 1:30 pm, call and ask for refund and cancel my order. I'll be very surprised if I get my refund. Never ordering Jimmy John's again
Recommended dishes: Sandwich
Failed to participate in the 4/20 swag bag."You should have called"Well you should of not told customers to use the app and to order with the "dimebag" code.So ruined my day.Eat at Jersey Mikes across the street by Trader Joes.
Atmosphere: 1
Food: 1
Service: 1
I had ordered a unwich and they gave me a regular sandwich with the bread I would have thought the workers there would know what unwhich means so I got all the way home and they gave me the wrong sandwich
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Avocado Spread, Sandwich
Fast service, chill staff. I liked my sandwich... but they forgot to add bacon to my significant other's sandwich, and he was pissed. ? But that won't stop him from going back. He loves Jimmy John's. Other than that, we had a chill time together. We'll stop by next time we are in the area. Keep up the good work.
Atmosphere: 5
Food: 3
Service: 3
This particular location has a fantastic staff. Today we decided to try something new, and for a fast food option, I didn’t expect the associate behind the counter to come over and ask us how we liked our food. Keep up the good work guys! Rob and Daniel are fantastic!
Atmosphere: 5
Food: 5
Service: 5
Great location! Staff are super friendly, sandwiches are delicious, and I’ve never had any issues using them for delivery. Thanks for the great meals!
Atmosphere: 5
Food: 5
Service: 5
Freaky slow
Restaurantji Recommends
Went during the lunch rush on a weekday. Ordered ahead, but arrived a few minutes early. I appreciated being acknowledged while I waited and then informed as soon as it was ready. All staff were very friendly and very clearly working hard and fast! I will return for the good customer service alone.
Atmosphere: 5
Food: 5
Service: 5
Ordered Turkey Tom w/dijon mustard. Opened the bread- 3THIN slices of turkey, 3 SMALL tomatoes and so little lettuce it couldn’t be seen - and NO mustard whatsoever! Totally unacceptable and boring—- Subway I’m coming back!! JJ is a boring sandwich even if made correctly. Wish I could post a picture - pathetic!
Extremely rude and unprofessional on the phone.. will not be ordering from this location no longer and will contact corporate. They clearly need proper training.
Excellent food & service
Pregnant and can’t stomach much more than sandwiches. I’ve been ordering from here a lot and the food quality and customer service are poor. The icing on the cake is I have gotten my turkey sandwich with no turkey on it twice. I actually don’t understand how someone can make a turkey sandwich without turkey and not realize they may be forgetting something. The last time they messed it up, I called and told the employee there was no turkey on my sandwich. He said, “Are you sure? Because I made it.” I have no clue what him making my cucumber and cheese sandwich had to do with anything, but it turns out despite him having made it, there was still no turkey on it. This place needs to get it together. Hangry.
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