5:53pm June 5th....ordered 1 Large Coffee w/3 cream....NOT EVEN LUKE WARM. Don't sell coffee past breakfast if you're going to serve it cold! Too lazy to go back & not worth my time. SMH
Max Herzog
Always friendly and nice
Eric Bockelmann
The outdoor seating has been removed, it was great
Janet Swerbenski
Burger salty and falling apart
Jim Gavrilos
Showed up with a paid receipt on the McDonald's app. Would not give me my food. They could not find my code. I had to buy my food again! I was advised that I would get a refund on my app. Horrible management. Horrible app.
Kyle O'Donnell
Clean. Friendly. Fast.
Danielle Hayes
I called twice. The first time they did not answer. Understandable, sometime they are busy. It was 11:15pm when I called though, so I didn’t expect them to be busy. The second call, someone picked up eventually. I asked which kind of toy they had for the minecraft meal, (twice because he didn’t hear me the first time somehow), and then immediate hang up. I thought it was a simple question but 🤷🏻♀️
Tom Furlan
The 20 piece nugget with honey mustard. Great portions for a great price.
devon
Every time I come here for breakfast the service is terrible and the workers can't understand anything through the intercom. My friends have the same issue where there is some sort of language or communication barrier. Go to a different McDonald's or something it isn't worth it.
Not my usual location. But I wish it was, the fries were actually hot and salted correctly
Nashaly Ramirez
On the evening of March 28th, 2025, I visited the McDonald’s drive-thru in Lake Zurich. What should have been a simple trip for food turned into a disheartening experience—one I feel is worth sharing, not to criticize, but to highlight an opportunity for growth and understanding in customer service.
While placing our order, I politely asked for a moment. My 15-year-old brother, who is on the autism spectrum and has a speech impediment, was trying to communicate his order. Naturally, this took a bit more time, and I was supporting him through the process with patience and encouragement.
Roughly two minutes in, the employee on the speaker—described as a shorter woman with a boyish haircut and I believe a facial piercing—cut in to ask if we were ready, followed by a pointed comment that there were cars waiting behind us. There was one vehicle behind us and an entirely open lane beside us. In other words, there was no rush, and certainly no need to pressure or rush our interaction.
When I pulled up to the window, I calmly asked to speak with a manager. The team member handling payments was respectful and quick to call someone over. However, when I explained what happened, the manager immediately said he had been listening and didn’t hear the comment I was referring to. This defensiveness was disappointing and disheartening. I wasn’t there to cause a scene—I was offering feedback that could genuinely help the team grow.
To his credit, once I explained the situation fully and emphasized that I don’t typically complain—and that I certainly wouldn’t raise a concern unless it truly warranted attention—he acknowledged that perhaps he had missed it and assured me he would speak to the employee. I appreciated his shift in tone and willingness to listen.
This is not about one employee’s tone or even the initial comment. It’s about fostering an environment where every customer—especially those with different abilities—feels seen, respected, and included. A little empathy would have gone a long way in this situation.
To the McDonald’s team: I understand the demands of fast food service. But sometimes, slowing down for just a moment can leave a lasting impression on a customer who needed that grace. Please take this as an invitation to reflect and do better—for all of us.
Drake Daraitis
Fast service, and exactly what you expect from McDonald’s.
5:53pm June 5th....ordered 1 Large Coffee w/3 cream....NOT EVEN LUKE WARM. Don't sell coffee past breakfast if you're going to serve it cold! Too lazy to go back & not worth my time. SMH
Always friendly and nice
The outdoor seating has been removed, it was great
Burger salty and falling apart
Showed up with a paid receipt on the McDonald's app. Would not give me my food. They could not find my code. I had to buy my food again! I was advised that I would get a refund on my app. Horrible management. Horrible app.
Clean. Friendly. Fast.
I called twice. The first time they did not answer. Understandable, sometime they are busy. It was 11:15pm when I called though, so I didn’t expect them to be busy. The second call, someone picked up eventually. I asked which kind of toy they had for the minecraft meal, (twice because he didn’t hear me the first time somehow), and then immediate hang up. I thought it was a simple question but 🤷🏻♀️
The 20 piece nugget with honey mustard. Great portions for a great price.
Every time I come here for breakfast the service is terrible and the workers can't understand anything through the intercom. My friends have the same issue where there is some sort of language or communication barrier. Go to a different McDonald's or something it isn't worth it.
Friendly Staff!
Restaurantji Recommends
Not my usual location. But I wish it was, the fries were actually hot and salted correctly
On the evening of March 28th, 2025, I visited the McDonald’s drive-thru in Lake Zurich. What should have been a simple trip for food turned into a disheartening experience—one I feel is worth sharing, not to criticize, but to highlight an opportunity for growth and understanding in customer service.
While placing our order, I politely asked for a moment. My 15-year-old brother, who is on the autism spectrum and has a speech impediment, was trying to communicate his order. Naturally, this took a bit more time, and I was supporting him through the process with patience and encouragement.
Roughly two minutes in, the employee on the speaker—described as a shorter woman with a boyish haircut and I believe a facial piercing—cut in to ask if we were ready, followed by a pointed comment that there were cars waiting behind us. There was one vehicle behind us and an entirely open lane beside us. In other words, there was no rush, and certainly no need to pressure or rush our interaction.
When I pulled up to the window, I calmly asked to speak with a manager. The team member handling payments was respectful and quick to call someone over. However, when I explained what happened, the manager immediately said he had been listening and didn’t hear the comment I was referring to. This defensiveness was disappointing and disheartening. I wasn’t there to cause a scene—I was offering feedback that could genuinely help the team grow.
To his credit, once I explained the situation fully and emphasized that I don’t typically complain—and that I certainly wouldn’t raise a concern unless it truly warranted attention—he acknowledged that perhaps he had missed it and assured me he would speak to the employee. I appreciated his shift in tone and willingness to listen.
This is not about one employee’s tone or even the initial comment. It’s about fostering an environment where every customer—especially those with different abilities—feels seen, respected, and included. A little empathy would have gone a long way in this situation.
To the McDonald’s team: I understand the demands of fast food service. But sometimes, slowing down for just a moment can leave a lasting impression on a customer who needed that grace. Please take this as an invitation to reflect and do better—for all of us.
Fast service, and exactly what you expect from McDonald’s.
Excelent service Total guest satisfaction
I like this place!
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