This is the second time I’ve ordered from this Domino’s location and been told that my order “didn’t go through,” even though my card was charged. They never provided the food and told me to wait several days for a refund—which never came.
When I contacted the store, I was treated as if I was lying. I’ve tried reaching out to corporate but received no response. At this point, it feels like either a serious system issue or possibly a scam. I would caution anyone against using their card for delivery or pickup at this location. Something doesn’t seem right.
Briana Clifton
I always order online and get carside delivery. Food is always hot, and my order is always correct. We get pizza from here about twice a month using the $6.99 coupon. It's cheaper than frozen pizza and tastes better!
Food: 5
Service: 5
State Representative
I travel a lot and I order food everywhere I go. The Lansing, IL Domino’s Pizza has the best pizza I have ever ordered from a franchise pizza company.
I ordered an Extravaganza with a stuffed crust. The pizza was magnificent!
And my delivery driver was a sweetheart. He was so kind, sweet and adorable.
Atmosphere: 5
Food: 5
Service: 5
amelia marie
Whoever was working today made my pizza how it’s supposed to, I order from here often and I feel like when I order later in the evenings the pizza crust is like a weird texture and not enough sauce, scared to ask for extra cuz I have and it’s too much. Not cut enough I have to get out my own slicer lolol Whoever was working today had everything on point, bread is delicious and enough sauce and toppings and she was nice enough to toss me a free marina sauce with my bread bites !
Atmosphere: 5
Service: 5
M Lynn
I had a coupon for a medium $9.99 3 toppings pizza. I ordered a pan pizza with philly steak, bacon and onions with garlic Parmesan sauce. There was absolutely NO stated additional charge for the crust, toppings or sauce on the coupon! The total came to $17.21. I questioned the cashiers to break down how did a pizza go from $9.99 to $17.21 and I ordered within the coupon requirements. They had no clue! They were guessing, maybe this, and maybe that and getting frustrated because they didn’t know the answer! They blamed it on corporate! The bottom line is, I was charged $3 for the crust, $1 for each topping + tax. The coupon doesn’t specify ONLY this crust, and ONLY these toppings! FALSE ADVERTISING‼️ Please be careful when ordering from this establishment with there coupons!
Atmosphere: 3
Food: 4
Service: 3
Amanda Chavez
Waited 1 hour and 20 minutes for my order. I had to call and get a refund because it was too long!!
Kare Beer
Quick and always pleasant! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Unlocked27
I order on the App the pizza is aways waiting for me when I get there
Atmosphere: 5
Food: 5
Service: 5
willie watkins
Don't nobody want no undone pizza yall need to take yall time and cook the pizza haven't never seen a pizza get done in 5 minutes before
Shawna Therese
Waaaaaay better this time around thanks guys you fixed the issue n made my next order w y'all great!!
they be taking care of me. they goin take care of you
Atmosphere: 5
Food: 5
Service: 5
Isaiah Lollis
Charged extra on my card now when I come up there and put my hands on the driver for not giving me my receipt and then had the nerve to tip himself without my permission
Atmosphere: 4
Food: 4
Service: 2
Luz Maria
VERY SAD
Atmosphere: 1
Deja Jeremiah
If I could give this place a zero I absolutely would. Worst customer service ever, I was refused a refund and called out my name multiples times by a worker. Avoid this location they are highly unprofessional and do not deserve a penny of anyone’s money.
This is the second time I’ve ordered from this Domino’s location and been told that my order “didn’t go through,” even though my card was charged. They never provided the food and told me to wait several days for a refund—which never came.
When I contacted the store, I was treated as if I was lying. I’ve tried reaching out to corporate but received no response. At this point, it feels like either a serious system issue or possibly a scam. I would caution anyone against using their card for delivery or pickup at this location. Something doesn’t seem right.
I always order online and get carside delivery. Food is always hot, and my order is always correct. We get pizza from here about twice a month using the $6.99 coupon. It's cheaper than frozen pizza and tastes better!
Food: 5
Service: 5
I travel a lot and I order food everywhere I go.
The Lansing, IL Domino’s Pizza has the best pizza I have ever ordered from a franchise pizza company.
I ordered an Extravaganza with a stuffed crust. The pizza was magnificent!
And my delivery driver was a sweetheart. He was so kind, sweet and adorable.
Atmosphere: 5
Food: 5
Service: 5
Whoever was working today made my pizza how it’s supposed to, I order from here often and I feel like when I order later in the evenings the pizza crust is like a weird texture and not enough sauce, scared to ask for extra cuz I have and it’s too much. Not cut enough I have to get out my own slicer lolol Whoever was working today had everything on point, bread is delicious and enough sauce and toppings and she was nice enough to toss me a free marina sauce with my bread bites !
Atmosphere: 5
Service: 5
I had a coupon for a medium $9.99
3 toppings pizza. I ordered a pan pizza with philly steak, bacon and onions with garlic Parmesan sauce. There was absolutely NO stated additional charge for the crust, toppings or sauce on the coupon! The total came to $17.21. I questioned the cashiers to break down how did a pizza go from $9.99 to $17.21 and I ordered within the coupon requirements. They had no clue! They were guessing, maybe this, and maybe that and getting frustrated because they didn’t know the answer! They blamed it on corporate! The bottom line is, I was charged $3 for the crust, $1 for each topping + tax. The coupon doesn’t specify ONLY this crust, and ONLY these toppings! FALSE ADVERTISING‼️ Please be careful when ordering from this establishment with there coupons!
Atmosphere: 3
Food: 4
Service: 3
Waited 1 hour and 20 minutes for my order. I had to call and get a refund because it was too long!!
Quick and always pleasant! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I order on the App the pizza is aways waiting for me when I get there
Atmosphere: 5
Food: 5
Service: 5
Don't nobody want no undone pizza yall need to take yall time and cook the pizza haven't never seen a pizza get done in 5 minutes before
Waaaaaay better this time around thanks guys you fixed the issue n made my next order w y'all great!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Lava Cake, Pepperoni Pizza, Cheese Pizza
Restaurantji Recommends
they be taking care of me. they goin take care
of you
Atmosphere: 5
Food: 5
Service: 5
Charged extra on my card now when I come up there and put my hands on the driver for not giving me my receipt and then had the nerve to tip himself without my permission
Atmosphere: 4
Food: 4
Service: 2
VERY SAD
Atmosphere: 1
If I could give this place a zero I absolutely would. Worst customer service ever, I was refused a refund and called out my name multiples times by a worker. Avoid this location they are highly unprofessional and do not deserve a penny of anyone’s money.
Atmosphere: 1
Food: 1
Service: 1
Love domino's pizza in
Food: 5
Service: 5
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