I placed an order online before going to work. I paid extra 3.79 to upgrade add a drink and 2 cookies. When placing your online order it gives the option for fountain drinks and bottle. Bottles have pictures there is no price difference when you choose online unless you choose to upgrade to a med or large fountain drink. I go in the store pick my food up and Nick refuses to allow me to get the drink I ordered he said he keyed it as fountain. I ordered it as a bottle. He said he could not call a manager, could not refund me, could not give me the drink I ordered. So we were at an impasse. He tells me aggressively take the drink and I am just going to ban you, of course I am not a thief or a fool. I asked for my money back and he states he cannot because there is no Mgr. I asked him to call the Mgr. I explained he was going to have to do something and if you left him in the store he was empowered to make a decision. He finally gives me my money back and I tell him I'm going to leave a review he said he does not care. I leave call on 8/18 ask for a manager get questioned why do I want one someone named Sheila answers the phone she is nasty. She said that she's aware that the website does not charge more thats not her website and not her problem. I advised its definitely not my issue I did my part sounds like an internal issue. I advised I was going to reach out to the owners she said they won't care and hung up. So while you were my go to store. I will never do business with you again and I will be filing a formal complaint with the BBB and the Chamber of Commerce. I would give zero stars if it were an option service is horrible.
Atmosphere: 1
Food: 3
Service: 1
Julie Banderas
Very very sweet people here š«¶ even to that one rude customer ā¹ļø and to whoever was being rude at the workers here I hope you dropped all your sandwiches you ordered.
barry patterson
Please, if you choose to wear extensions down to your hips, tie them back...don't like your hair swiping across the food!!!
Yvette Scully
Staff were professional. Food order completed upon scheduled pickup time
Parking: Limited parking on the side
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Grilled Chicken, Subway Club
Janette Avalos
Ordered on the subway app and I was disgusted when I got home. First of all I requested pepper jack and toasted the sandwich had American cheese and was not toasted. Second of all I ordered extra onion not the whole onion on the sandwich
Food: 1
Key J. Bentley
Dear management, when I walked into the store today I almost slipped as the floor was being mopped and there was no sign posted in case someone would fall! No biggie not my business but then as I was ordering Juan told me ānot to touch the glass he just cleaned itā. No excuse me can you please? Just a demand! Is this subway? Fall risks and terrible customer serviceā¦ you better keep Juan in the back because he is unprofessional and not equipped to work with the public in any way. Even when I asked him his name and misspoke he was very arrogant about the pronunciation of his name but I definitely needed to get it right for this! I work for the state but hey I couldāve been from corporateā¦. They will never knowā¦but they failed in my book today! Take heedā¦donāt just hire because you need help! Get some quality people inside. I hope this helps.
Atmosphere: 1
Food: 1
Service: 1
Nayomi Ceja
If I could give it no stars I would. Absolutely horrible customer service! The guy that made my sandwich was extremely rude and was rolling his eyes every time I said something. Very unprofessional will not be going back to this location
Robb Thiel
Fast service. We were in a hurry for lunch and not disappointed.
Atmosphere: 5
Food: 5
Service: 5
Pat Bolda
2 of the last 3 times they got our order wrong. We live in Cal.City so returning the order is not possible.
Atmosphere: 3
Recommended dishes: The Boss
Carolyn Hines
I go to this subway quite often for years! I was so disappointed when a new employee fixed my sandwich he was so nervous he made me nervous,I ordered a six inch chicken teriyaki he was reading off a card instead of listening to what I wanted on my sandwich he was shaking while he sloppily added loads of veggies that fell off the bread and chicken it was so sloppy! Please teach new employees how to do their jobs BEFORE working with your customers! It was an awful experience!!!
Worst customer service ever!!!!!me and my friend went in there Friday 11-10-23 8:23pm with my friend a lady was attending us then a tall guy came out with an attitude telling us that if we were dinning in or out we proceeded to say āoutā then he asked how many sandwiches we were having and me and my friends we were trying to count in āSpanishā and he started mimicking us being racist and the other lady was laughing as well.will never be coming back to this place again.
Atmosphere: 1
Food: 1
Service: 1
Alejandra Lechuga
Terrible service, the staff is racist and rude, a man attended us by making racist jokes. I will never go again.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Castillo
Ordered online and they got my sandwish order wrong. Didn't add cheese or change the bread type.
Food: 1
Patrick Beaupre
Friendly service
Lisa McDonald
Place is always clean, friendly, and food is always delicious! ? Staff is always excellent.
I placed an order online before going to work. I paid extra 3.79 to upgrade add a drink and 2 cookies. When placing your online order it gives the option for fountain drinks and bottle. Bottles have pictures there is no price difference when you choose online unless you choose to upgrade to a med or large fountain drink. I go in the store pick my food up and Nick refuses to allow me to get the drink I ordered he said he keyed it as fountain. I ordered it as a bottle. He said he could not call a manager, could not refund me, could not give me the drink I ordered. So we were at an impasse. He tells me aggressively take the drink and I am just going to ban you, of course I am not a thief or a fool. I asked for my money back and he states he cannot because there is no Mgr. I asked him to call the Mgr. I explained he was going to have to do something and if you left him in the store he was empowered to make a decision. He finally gives me my money back and I tell him I'm going to leave a review he said he does not care. I leave call on 8/18 ask for a manager get questioned why do I want one someone named Sheila answers the phone she is nasty. She said that she's aware that the website does not charge more thats not her website and not her problem. I advised its definitely not my issue I did my part sounds like an internal issue. I advised I was going to reach out to the owners she said they won't care and hung up. So while you were my go to store. I will never do business with you again and I will be filing a formal complaint with the BBB and the Chamber of Commerce. I would give zero stars if it were an option service is horrible.
Atmosphere: 1
Food: 3
Service: 1
Very very sweet people here š«¶ even to that one rude customer ā¹ļø and to whoever was being rude at the workers here I hope you dropped all your sandwiches you ordered.
Please, if you choose to wear extensions down to your hips, tie them back...don't like your hair swiping across the food!!!
Staff were professional. Food order completed upon scheduled pickup time
Parking: Limited parking on the side
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Grilled Chicken, Subway Club
Ordered on the subway app and I was disgusted when I got home. First of all I requested pepper jack and toasted the sandwich had American cheese and was not toasted. Second of all I ordered extra onion not the whole onion on the sandwich
Food: 1
Dear management, when I walked into the store today I almost slipped as the floor was being mopped and there was no sign posted in case someone would fall! No biggie not my business but then as I was ordering Juan told me ānot to touch the glass he just cleaned itā. No excuse me can you please? Just a demand! Is this subway? Fall risks and terrible customer serviceā¦ you better keep Juan in the back because he is unprofessional and not equipped to work with the public in any way. Even when I asked him his name and misspoke he was very arrogant about the pronunciation of his name but I definitely needed to get it right for this! I work for the state but hey I couldāve been from corporateā¦. They will never knowā¦but they failed in my book today! Take heedā¦donāt just hire because you need help! Get some quality people inside. I hope this helps.
Atmosphere: 1
Food: 1
Service: 1
If I could give it no stars I would. Absolutely horrible customer service! The guy that made my sandwich was extremely rude and was rolling his eyes every time I said something. Very unprofessional will not be going back to this location
Fast service. We were in a hurry for lunch and not disappointed.
Atmosphere: 5
Food: 5
Service: 5
2 of the last 3 times they got our order wrong. We live in Cal.City so returning the order is not possible.
Atmosphere: 3
Recommended dishes: The Boss
I go to this subway quite often for years! I was so disappointed when a new employee fixed my sandwich he was so nervous he made me nervous,I ordered a six inch chicken teriyaki he was reading off a card instead of listening to what I wanted on my sandwich he was shaking while he sloppily added loads of veggies that fell off the bread and chicken it was so sloppy! Please teach new employees how to do their jobs BEFORE working with your customers! It was an awful experience!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst customer service ever!!!!!me and my friend went in there Friday 11-10-23 8:23pm with my friend a lady was attending us then a tall guy came out with an attitude telling us that if we were dinning in or out we proceeded to say āoutā then he asked how many sandwiches we were having and me and my friends we were trying to count in āSpanishā and he started mimicking us being racist and the other lady was laughing as well.will never be coming back to this place again.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, the staff is racist and rude, a man attended us by making racist jokes. I will never go again.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and they got my sandwish order wrong. Didn't add cheese or change the bread type.
Food: 1
Friendly service
Place is always clean, friendly, and food is always delicious! ? Staff is always excellent.
Atmosphere: 5
Food: 5
Service: 5
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