This is the worst Dunking I know. Besides the bad costumer service, they ALWAYS make my drink different or they just give me what they want. Its the closest to me and I try to stay away as much as I can, but when I go hoping they have new management and the same measurements on my coffee as all the other Dunkin's … Its a big Fail again.If you are not in a hurry and need a Dunkin' coffee go to the one in Homer by Bell rd. Coffee is good there and the service is great.
Atmosphere: 2
Food: 1
Service: 2
Tomasz Pawlik
I waited for the drive thru for 10 minutes and left without coffee because she preferred to talk to another customer at the window and I heard it all on the loudspeaker. I will never go back there.
Atmosphere: 1
Food: 1
Service: 1
***
Customer service had no issues with the cashier… for what I ordered, food took a bit too long to be ready which I’ve never had experienced at a Dunkin donuts before. The wraps that I got tasted like plastic and I’ve never had that issue at any other location. This location lacks on maintenance and
Atmosphere: 3
Food: 4
Service: 4
Z J
My favorite location to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Sergio And Son Landscaping
Always get my coffee at this location! Cynthia is always happy to serve and always has a good attitude!
Food: 5
Service: 5
Jacob G
If zero stars were an option. Arguably the worst customer service someone can receive. This location always seems like a disaster. As convenient as this location is, we will not be returning.
Service: 1
Gabby Ognar
They get my order wrong a lot. I ordered a French vanilla iced coffee with milk on the mobile app yesterday and they forgot the syrup completely. I didn't have time to go back since I was on my way to work, but I stopped by this morning to see if I could get syrup to add to it. The two ladies working remade the coffee for me, which I appreciated.
Atmosphere: 1
Food: 2
Service: 3
Taylor Robak
I always get the wake up wraps its always hard every time i get it plz learn how to
Food: 1
Eleora Judah
I go to this particular Dunkin 2-4 times a week due to it being close to my job. I get the same thing and the same woman every morning is rude. Yelling at the other staff. It’s literally 620am and she is being mean. She gets upset when they make my stuff wrong and I ask her to fix it. I literally get the same thing everyday. I think she is the manager. They need new help. I will definitely be finding a different Dunkin in the area.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hazelnut Iced Coffee
Will W.
While it has a store front it is always closed. The drive thru is hit or miss what they have in stock. The Lockport location is 5 stars compared to this one.
Food is fine it's dunkin. The workers are VERY rude if you can't be happy in the am don't work at a place that gets most business in the morning
Jasmine Vivian
Came here this am and they where great seems like a new crew and a manger in there my coffee was made right !
Diana Hernandez
I went in and ordered 3 iced caramel late or idk what it was but i read it off from the screen. I literally said iced but they gave me all 3 of them hot. Plus I also asked for 2 of them to be decaf and they gave them regular. That is so ignorant cause theres people that cant be drinking caffeine and they ask for something and you dont do it that does not sound right. I did not want to asked for nothing else because i also ordered and iced hazelnut iced coffee and they gave me a hot drink I asked if they could make me another one and that i had to go around (this was my fault because i did not explain the problem) but they said no but then i explained and they said they cant switch it because theres a price difference and I said its okay I will pay for it. They gave me it, i did not pay because they said that it was okay. But it was exhausting that they did not get my order right even though i am PAYING.
Julia M.
If I could give them zero stars, I would after the experience I had to today. Most of the staff is very nice. However getting my coffee from the early shift around 5:30am. There was young girl working and instead of giving me my change she took the whole bill said have a nice day and then basically shut the doors in my face. So that's the last time I'm going there.
Sondra Moreno
Horrible service just went there for 2 small coffees paid over 12 dollars... I order extra caramel and got no caramel in my frozen coffee and asked for oat milk in my hot coffee and no oatmilk... I pulled up to the window took about 5 minutes to even greet and take my money.... I won't be back horrible service...
This is the worst Dunking I know. Besides the bad costumer service, they ALWAYS make my drink different or they just give me what they want. Its the closest to me and I try to stay away as much as I can, but when I go hoping they have new management and the same measurements on my coffee as all the other Dunkin's … Its a big Fail again.If you are not in a hurry and need a Dunkin' coffee go to the one in Homer by Bell rd. Coffee is good there and the service is great.
Atmosphere: 2
Food: 1
Service: 2
I waited for the drive thru for 10 minutes and left without coffee because she preferred to talk to another customer at the window and I heard it all on the loudspeaker. I will never go back there.
Atmosphere: 1
Food: 1
Service: 1
Customer service had no issues with the cashier… for what I ordered, food took a bit too long to be ready which I’ve never had experienced at a Dunkin donuts before. The wraps that I got tasted like plastic and I’ve never had that issue at any other location. This location lacks on maintenance and
Atmosphere: 3
Food: 4
Service: 4
My favorite location to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Always get my coffee at this location! Cynthia is always happy to serve and always has a good attitude!
Food: 5
Service: 5
If zero stars were an option. Arguably the worst customer service someone can receive. This location always seems like a disaster. As convenient as this location is, we will not be returning.
Service: 1
They get my order wrong a lot. I ordered a French vanilla iced coffee with milk on the mobile app yesterday and they forgot the syrup completely. I didn't have time to go back since I was on my way to work, but I stopped by this morning to see if I could get syrup to add to it. The two ladies working remade the coffee for me, which I appreciated.
Atmosphere: 1
Food: 2
Service: 3
I always get the wake up wraps its always hard every time i get it plz learn how to
Food: 1
I go to this particular Dunkin 2-4 times a week due to it being close to my job. I get the same thing and the same woman every morning is rude. Yelling at the other staff. It’s literally 620am and she is being mean. She gets upset when they make my stuff wrong and I ask her to fix it. I literally get the same thing everyday. I think she is the manager. They need new help. I will definitely be finding a different Dunkin in the area.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hazelnut Iced Coffee
While it has a store front it is always closed. The drive thru is hit or miss what they have in stock. The Lockport location is 5 stars compared to this one.
Food: 3
Service: 3
Restaurantji Recommends
Food is fine it's dunkin. The workers are VERY rude if you can't be happy in the am don't work at a place that gets most business in the morning
Came here this am and they where great seems like a new crew and a manger in there my coffee was made right !
I went in and ordered 3 iced caramel late or idk what it was but i read it off from the screen. I literally said iced but they gave me all 3 of them hot. Plus I also asked for 2 of them to be decaf and they gave them regular. That is so ignorant cause theres people that cant be drinking caffeine and they ask for something and you dont do it that does not sound right. I did not want to asked for nothing else because i also ordered and iced hazelnut iced coffee and they gave me a hot drink I asked if they could make me another one and that i had to go around (this was my fault because i did not explain the problem) but they said no but then i explained and they said they cant switch it because theres a price difference and I said its okay I will pay for it. They gave me it, i did not pay because they said that it was okay. But it was exhausting that they did not get my order right even though i am PAYING.
If I could give them zero stars, I would after the experience I had to today. Most of the staff is very nice. However getting my coffee from the early shift around 5:30am. There was young girl working and instead of giving me my change she took the whole bill said have a nice day and then basically shut the doors in my face. So that's the last time I'm going there.
Horrible service just went there for 2 small coffees paid over 12 dollars... I order extra caramel and got no caramel in my frozen coffee and asked for oat milk in my hot coffee and no oatmilk... I pulled up to the window took about 5 minutes to even greet and take my money.... I won't be back horrible service...