The absolute worst experience ever.. FRANK has no place being in management. Argumentative ... The sausage had MOLD on it. The food was cold. We were missing the dipping sauces,. Parm sticks had no sauce .. and how do you forget the cheese on a pizza??? RUDE.. Will NEVER be back again.
Atmosphere: 1
Food: 1
Service: 1
DEBRA GRAUE
The fact that their pizza is way to high. 28.00 they charge you 5.99 for delivery. Then they hired Door Dash and and so 40.00 dollars. He promised he would bring my change. Noone claims the blame.
Atmosphere: 1
Food: 1
Service: 1
McKenzie Dasuki
Took over an hour to get delivered, food was cold. "Saucy wings" were just plain chicken nuggets with a barely there squirt of sauce. Hardly any cheese on the pizza. Huge bummer.
Food: 1
Glowy Hoyt
Delicious pizza! Frank is a great manager!
Atmosphere: 5
Food: 5
Service: 5
Ian Crider
Ordered an XL New York Style pizza with beef. I thought the bigger pizza just might have toppings to fill the larger space. Not so. The normal measure of ingredients were just spread over a larger area. Disappointed.
Atmosphere: 3
Food: 3
Service: 4
Amber Koke
I’ve placed many orders since PJs opening and I’m pretty well always happy with my food. What really stands out is what happens when something isn’t right. There is no argument or anger, only haste and a desire to make it right. The employees I’ve spoken to have always been pleasant and apologetic and quick to get things straightened out and I believe that type of attitude can move mountains and is something neighboring pizza places lack. Well done
Atmosphere: 4
Food: 4
Service: 5
Gabrielle Croegaert
I got cheese sticks today and when I opened the box it was basically bread with barely any cheese on them at all…. There was barely any cheese on them that the crust bubbled up through the tiny bit on there lol 😂 so much for cheese sticks
Aaron Benzing
several times I place an order for it to be cancelled with no notice
Tracy Howie
Normally it's good but tonight took almost 2 hours to get my pizza and it was cold
Stacy Newman
our entire family literally spends a small fortune in this store . Tonight we once again ordered and I don't know what happened but we only received a cheese pizza when it was supposed to be 2 toppings . I called the store to see if I could bring it back and the manager FRANK was so rude and said no I won't replace it. Now I understand people may be shady at times but this is absolutely not in anyway what was going on. I am just so appaled at how hateful he was and will absolutely never go back . I just can't believe how rude he was I hope the corporate level knows he is a very horrible mangermanger
our entire family literally spends a small fortune in this store . Tonight we once again ordered and I don't know what happened but we only received a cheese pizza when it was supposed to be 2 toppings . I called the store to see if I could bring it back and the manager FRANK was so rude and said no I won't replace it. Now I understand people may be shady at times but this is absolutely not in anyway what was going on. I am just so appaled at how hateful he was and will absolutely never go back . I just can't believe how rude he was I hope the corporate level knows he is a very horrible mangermanger
Gabrielle Klinefelter
Had a wait time of 10 minutes for carry out (Lincoln il ) told it was done on the tracker and ready to be picked up …..get to the store and was told that they couldn’t find my pizza so they had to make it which would take 7 minutes longer , sitting in my car waiting for them to bring out a medium pizza not a large (what I ordered) they said well it’s in our system as a medium I had to pull up my last order on my app to physically show them that no I ordered a large and the receipt also so she says ok well I’ll get you a large then and now I’ve been waiting since 6:15 (app said it was done at 6:08)for one pizza. I’ve been sitting in the parking lot it’s 6:40 i have the pictures and receipts to prove this also….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Sami Thompson
Very highly recommended! Any pizza is good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza
Lisa K Mason
Would not recommend papa John’s lincoln. Very rude management and poor delivery service. Waited over an hour then call to check on it. Recording says they are running behind and will update. Then Rachel calls me back and says all they have is door dash and they don’t pick up cash orders. I said fine I will just call dominoes . She called me back and said glad you have another option never call here again!! I ordered on the Papa John’s app and nowhere did it say DoorDash delivery.
Jason Law
I ordered the stuffed crust. It was not good. Tasted like cardboard and was cold. I may give it another try but highly doubtful. Dominoes across the street is a lot better if you are looking for cheap pizza.
The absolute worst experience ever.. FRANK has no place being in management. Argumentative ... The sausage had MOLD on it. The food was cold. We were missing the dipping sauces,. Parm sticks had no sauce .. and how do you forget the cheese on a pizza??? RUDE.. Will NEVER be back again.
Atmosphere: 1
Food: 1
Service: 1
The fact that their pizza is way to high. 28.00 they charge you 5.99 for delivery. Then they hired Door Dash and and so 40.00 dollars. He promised he would bring my change. Noone claims the blame.
Atmosphere: 1
Food: 1
Service: 1
Took over an hour to get delivered, food was cold. "Saucy wings" were just plain chicken nuggets with a barely there squirt of sauce. Hardly any cheese on the pizza. Huge bummer.
Food: 1
Delicious pizza! Frank is a great manager!
Atmosphere: 5
Food: 5
Service: 5
Ordered an XL New York Style pizza with beef. I thought the bigger pizza just might have toppings to fill the larger space. Not so. The normal measure of ingredients were just spread over a larger area. Disappointed.
Atmosphere: 3
Food: 3
Service: 4
I’ve placed many orders since PJs opening and I’m pretty well always happy with my food. What really stands out is what happens when something isn’t right. There is no argument or anger, only haste and a desire to make it right. The employees I’ve spoken to have always been pleasant and apologetic and quick to get things straightened out and I believe that type of attitude can move mountains and is something neighboring pizza places lack. Well done
Atmosphere: 4
Food: 4
Service: 5
I got cheese sticks today and when I opened the box it was basically bread with barely any cheese on them at all…. There was barely any cheese on them that the crust bubbled up through the tiny bit on there lol 😂 so much for cheese sticks
several times I place an order for it to be cancelled with no notice
Normally it's good but tonight took almost 2 hours to get my pizza and it was cold
our entire family literally spends a small fortune in this store . Tonight we once again ordered and I don't know what happened but we only received a cheese pizza when it was supposed to be 2 toppings . I called the store to see if I could bring it back and the manager FRANK was so rude and said no I won't replace it. Now I understand people may be shady at times but this is absolutely not in anyway what was going on. I am just so appaled at how hateful he was and will absolutely never go back . I just can't believe how rude he was I hope the corporate level knows he is a very horrible mangermanger
Restaurantji Recommends
our entire family literally spends a small fortune in this store . Tonight we once again ordered and I don't know what happened but we only received a cheese pizza when it was supposed to be 2 toppings . I called the store to see if I could bring it back and the manager FRANK was so rude and said no I won't replace it. Now I understand people may be shady at times but this is absolutely not in anyway what was going on. I am just so appaled at how hateful he was and will absolutely never go back . I just can't believe how rude he was I hope the corporate level knows he is a very horrible mangermanger
Had a wait time of 10 minutes for carry out (Lincoln il ) told it was done on the tracker and ready to be picked up …..get to the store and was told that they couldn’t find my pizza so they had to make it which would take 7 minutes longer , sitting in my car waiting for them to bring out a medium pizza not a large (what I ordered) they said well it’s in our system as a medium I had to pull up my last order on my app to physically show them that no I ordered a large and the receipt also so she says ok well I’ll get you a large then and now I’ve been waiting since 6:15 (app said it was done at 6:08)for one pizza. I’ve been sitting in the parking lot it’s 6:40 i have the pictures and receipts to prove this also….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Very highly recommended! Any pizza is good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza
Would not recommend papa John’s lincoln. Very rude management and poor delivery service. Waited over an hour then call to check on it. Recording says they are running behind and will update. Then Rachel calls me back and says all they have is door dash and they don’t pick up cash orders. I said fine I will just call dominoes . She called me back and said glad you have another option never call here again!! I ordered on the Papa John’s app and nowhere did it say DoorDash delivery.
I ordered the stuffed crust. It was not good. Tasted like cardboard and was cold. I may give it another try but highly doubtful. Dominoes across the street is a lot better if you are looking for cheap pizza.
Atmosphere: 1
Food: 1
Service: 1
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