I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement.
Let’s start with the positives: the recent remodeling is a huge plus. The place looks fantastic! The kitchen, counters, and displays are all new and spotless, which gives it a very welcoming and organized feel. As expected from any Dunkin’ location, the donuts are great—classic, reliable, and always a treat.
However, the same cannot be said for their sandwiches. I recently ordered one that included hashbrowns, and it was a disappointment. The hashbrowns were soggy and dripping with oil, which made the sandwich unappetizing. A little more care in food preparation would go a long way.
The drive-thru experience is where things fall short. While efficiency is important, customer service is too. Unfortunately, the drive-thru staff, particularly a young, blonde girl, seems uninterested in even basic politeness. She doesn’t greet customers or respond to greetings, giving off the impression that she’s always in a bad mood. This lack of interaction feels cold and unwelcoming. As a result, I’ve started ordering inside at the counter, where the service is slightly better.
Overall, the Dunkin’ on Sand Lake Rd. has a lot going for it in terms of appearance and food quality (aside from the hashbrowns), but the staff could really use a refresher on customer service skills to make the experience as great as the newly remodeled space suggests it could be
Atmosphere: 5
Food: 4
Service: 1
Jerry B
Nice service
Atmosphere: 5
Food: 5
Service: 5
David Short
I came in about 6:00 in the morning. I patiently waited for almost 5 minutes no one acknowledge my presence. I made eye contact more than once. The girl who got my donuts was nice. The lady at the cash register was very rude.
Atmosphere: 1
Food: 1
Service: 1
John Brown
Great location quick service and followed my instructions for my order
Atmosphere: 3
Food: 5
Service: 4
Anita Willms
Looks great remodeled. Only 2 tables so not alot of room to sit.
Atmosphere: 3
Food: 4
Service: 4
M Johnson
Slow drive thru and even slower inside.
Atmosphere: 1
Food: 1
Service: 1
Akila Iyer
Friendly staff!I ordered a decaf coffee and was told to wait for a couple minutes. They were brewing a new batch. Though the wait was only for a minute, they gave me two chocolate donuts along with my coffee. Such a nice gesture. The coffee was good and so were the donuts. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
kevin swanson
Kid-friendliness: The employees were very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Ricardo Sanchez
The staff at this location are super friendly and nice!!!!
Parking: Plenty of parking!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Donuts
nolimits63
The new morning staff are slow, unfriendly and horribly inaccurate.
I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement.
Let’s start with the positives: the recent remodeling is a huge plus. The place looks fantastic! The kitchen, counters, and displays are all new and spotless, which gives it a very welcoming and organized feel. As expected from any Dunkin’ location, the donuts are great—classic, reliable, and always a treat.
However, the same cannot be said for their sandwiches. I recently ordered one that included hashbrowns, and it was a disappointment. The hashbrowns were soggy and dripping with oil, which made the sandwich unappetizing. A little more care in food preparation would go a long way.
The drive-thru experience is where things fall short. While efficiency is important, customer service is too. Unfortunately, the drive-thru staff, particularly a young, blonde girl, seems uninterested in even basic politeness. She doesn’t greet customers or respond to greetings, giving off the impression that she’s always in a bad mood. This lack of interaction feels cold and unwelcoming. As a result, I’ve started ordering inside at the counter, where the service is slightly better.
Overall, the Dunkin’ on Sand Lake Rd. has a lot going for it in terms of appearance and food quality (aside from the hashbrowns), but the staff could really use a refresher on customer service skills to make the experience as great as the newly remodeled space suggests it could be
Atmosphere: 5
Food: 4
Service: 1
Nice service
Atmosphere: 5
Food: 5
Service: 5
I came in about 6:00 in the morning. I patiently waited for almost 5 minutes no one acknowledge my presence. I made eye contact more than once. The girl who got my donuts was nice. The lady at the cash register was very rude.
Atmosphere: 1
Food: 1
Service: 1
Great location quick service and followed my instructions for my order
Atmosphere: 3
Food: 5
Service: 4
Looks great remodeled. Only 2 tables so not alot of room to sit.
Atmosphere: 3
Food: 4
Service: 4
Slow drive thru and even slower inside.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff!I ordered a decaf coffee and was told to wait for a couple minutes. They were brewing a new batch. Though the wait was only for a minute, they gave me two chocolate donuts along with my coffee. Such a nice gesture. The coffee was good and so were the donuts. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: The employees were very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The staff at this location are super friendly and nice!!!!
Parking: Plenty of parking!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Donuts
The new morning staff are slow, unfriendly and horribly inaccurate.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bagels, Donuts
Restaurantji Recommends
Clean, fast, friendly staff and actually had fresh donuts at night.
Atmosphere: 5
Food: 5
Service: 5
Update the place has gone downhill lately
Over $3.00 for a cup of black coffee....never
Food: 4
Service: 4
If I could put 0 stars I would, messes up my order every time gave me a dollar donut instead of my five dollar sandwich will not be
Atmosphere: 1
Food: 1
Service: 1
Arbitrary hours of operation. They'll close early if they feel like it.
Atmosphere: 1
Food: 1
Service: 1
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