My wife and I visited the Litchfield, Illinois Taco Bell between approximately 8:50 PM and 9:20 PM to dine inside. February 4th 2026. While the food itself was acceptable, the overall experience was extremely concerning due to the behavior of an employee named Da Bon (spelling may vary).
Upon entering, we observed Da Bon sitting on the counter near the cash register, which seemed inappropriate given that the restaurant was nearly empty and had ample seating. After placing and receiving our order, Da Bon began yelling and screaming loudly throughout the front area and toward other employees. His behavior was disruptive and alarming to guests as well.
Additionally, the floor behind the counter where employees prepare food was cluttered with trash, and the drive-thru employee was simultaneously cleaning the dining room and taking orders, which suggested a lack of proper staffing or supervision.
At one point, we were genuinely concerned about Da Bon’s well-being and unsure whether he was in distress or if the situation could escalate further. The environment felt unsafe and uncomfortable for both customers and staff.
We spoke with Avery, who works the drive-thru window, and she provided the names of Da Bon, herself, and Amber, who is the manager. We attempted to contact Amber today, February 5th 2026 the day after the visit but our calls went directly to voicemail.
Based on this experience, we do not feel comfortable returning to this location if this behavior continues. The situation created an unwelcoming and potentially unsafe atmosphere that should be addressed promptly.
Atmosphere: 1
Food: 3
Service: 1
Jack Pedersen
whoever made my meal should get a raise. the handiwork of the burritos was absolutely breathtaking, as in they were beautifully crafted and devoured instantaneously. props to all the chefs, for my munchies have been satiated once more 🙏
edit: the cinnabon delights??? never tried them before but now i'm addicted, thanks taco bell 🫡
Atmosphere: 5
Food: 5
Service: 5
Tracy Haynes
I used to order a Burrito Supreme and be pretty much full, but this is not the case anymore. The food is skimpy at this location and I go there much less often than I used to. Items also do not look tasty which also takes away from enjoying them. I ordered a chicken Burrito Supreme this visit and it was by and large brown because it was mostly beans.
Atmosphere: 2
Food: 2
Service: 3
Chavito Freight
Great store to stop and eat with nice atmosphere. Great personnel.
Atmosphere: 5
Food: 5
Service: 5
Nic Kingan
They did get my order wrong and we had a missing item but over all okay 👍
Atmosphere: 5
Food: 5
Service: 4
Tim Tarter
Waited over 15 minutes in the drive thru to even get my order placed. I was told there were 3 large orders ahead of me and they would get to me when they could. There were 8 or 9 cars behind me and no way to exit so I had no choice but to sit and wait. Once I ordered it took another 10 minutes. Awful service. Understaffed. Will not go back to this Taco Bell.
Food: 3
Service: 1
dawson shaw
Usually come when its very late at night. Staff is always friendly and never takes too terribly long. Overall nice place.
Been waiting over half an hour for 2 simple combos. Several other customers were here before us, and they're still waiting too. Slowest taco bell service Ive ever seen.
Atmosphere: 4
Food: 4
Service: 1
Elyssa High
Food's always decent, service is usually quick and food is usually fresh and good. Orders almost always have something missing though, like 9 times out of 10. Usually a pretty substantial item and not just a side or something, which sucks, be cause the husband and I get fast food maybe twice a month if that. Be sure to triple check your order before you drive home, even if you placed your order online!
My wife and I visited the Litchfield, Illinois Taco Bell between approximately 8:50 PM and 9:20 PM to dine inside. February 4th 2026. While the food itself was acceptable, the overall experience was extremely concerning due to the behavior of an employee named Da Bon (spelling may vary).
Upon entering, we observed Da Bon sitting on the counter near the cash register, which seemed inappropriate given that the restaurant was nearly empty and had ample seating. After placing and receiving our order, Da Bon began yelling and screaming loudly throughout the front area and toward other employees. His behavior was disruptive and alarming to guests as well.
Additionally, the floor behind the counter where employees prepare food was cluttered with trash, and the drive-thru employee was simultaneously cleaning the dining room and taking orders, which suggested a lack of proper staffing or supervision.
At one point, we were genuinely concerned about Da Bon’s well-being and unsure whether he was in distress or if the situation could escalate further. The environment felt unsafe and uncomfortable for both customers and staff.
We spoke with Avery, who works the drive-thru window, and she provided the names of Da Bon, herself, and Amber, who is the manager. We attempted to contact Amber today, February 5th 2026 the day after the visit but our calls went directly to voicemail.
Based on this experience, we do not feel comfortable returning to this location if this behavior continues. The situation created an unwelcoming and potentially unsafe atmosphere that should be addressed promptly.
Atmosphere: 1
Food: 3
Service: 1
whoever made my meal should get a raise. the handiwork of the burritos was absolutely breathtaking, as in they were beautifully crafted and devoured instantaneously. props to all the chefs, for my munchies have been satiated once more 🙏
edit: the cinnabon delights??? never tried them before but now i'm addicted, thanks taco bell 🫡
Atmosphere: 5
Food: 5
Service: 5
I used to order a Burrito Supreme and be pretty much full, but this is not the case anymore. The food is skimpy at this location and I go there much less often than I used to. Items also do not look tasty which also takes away from enjoying them. I ordered a chicken Burrito Supreme this visit and it was by and large brown because it was mostly beans.
Atmosphere: 2
Food: 2
Service: 3
Great store to stop and eat with nice atmosphere. Great personnel.
Atmosphere: 5
Food: 5
Service: 5
They did get my order wrong and we had a missing item but over all okay 👍
Atmosphere: 5
Food: 5
Service: 4
Waited over 15 minutes in the drive thru to even get my order placed. I was told there were 3 large orders ahead of me and they would get to me when they could. There were 8 or 9 cars behind me and no way to exit so I had no choice but to sit and wait. Once I ordered it took another 10 minutes. Awful service. Understaffed. Will not go back to this Taco Bell.
Food: 3
Service: 1
Usually come when its very late at night. Staff is always friendly and never takes too terribly long. Overall nice place.
Atmosphere: 5
Food: 5
Service: 5
Always hit the spot!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco, Quesadilla, Nachos, Soft Taco
Been waiting over half an hour for 2 simple combos. Several other customers were here before us, and they're still waiting too. Slowest taco bell service Ive ever seen.
Atmosphere: 4
Food: 4
Service: 1
Food's always decent, service is usually quick and food is usually fresh and good. Orders almost always have something missing though, like 9 times out of 10. Usually a pretty substantial item and not just a side or something, which sucks, be cause the husband and I get fast food maybe twice a month if that. Be sure to triple check your order before you drive home, even if you placed your order online!
Food: 4
Service: 3
Restaurantji Recommends
The food tasted as it should people working there did their job just didn't feel all that inviting.
Atmosphere: 5
Food: 5
Service: 5
Tacos spilled out everywhere in the bag, poop all over the bathroom
Atmosphere: 1
Food: 2
Service: 1
Nothing wrong. Is Taco Bell. Perfectly Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
Always slow
Everything was stale.
Loading...