Beware if you get 4 pieces of chicken that the breast piece will be a thigh despite the employee attempting to explain the breast piece looks like a thigh. Well it was a thigh and perhaps trying to cheat the customer of one of the premium pieces of chicken. The insulting part is that the cashier or person working there waited a while to inform me of this and after I had paid and had waited about 5 minutes for the food and not allowing me to make decision to cancel the sale or leave to go elsewhere where I could get a breast piece as part of the order. IF it happens, explore requesting a discount/credit of like $6 for not issuing a breast piece. Expect to be cheated and especially if this is the first time customer at this Brown's. Bad mistake going here and was hesitant going to this area in the first place. Do not pay them cash, but use credit card so one can dispute the charge of being cheated out of a breast piece that was supposed to come with the order and not giving the customer a chance to not order there and take business elsewhere. They will delay telling you that the breast piece either looks like a thigh or really is the thigh well after you have paid and have waited a long time for them to prepare the order to serve to you. Have the credit card company investigate as well, dispute a partial charge for not giving a real breast piece.
Atmosphere: 2
Food: 2
Service: 1
Chris Special
New owners and staff are really nice, and food is great as usual!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Chicken Leg
charles stone
Browns is up under new management. Moe is the new owners.Excellent food and service. Everything thing cook fresh.The cat fish was delicious and the chicken has a better taste. Three new home made say sauces. Please stop by and check Moe out. You want regret it. Tell him Stone sent you and you just might receive a blessing. Lockport location off of only. Off of 9th street
Atmosphere: 5
Food: 5
Service: 5
Daniel Alarcon
May 25 , told me they only take cash I told them I only had card let me try it and it work . They told the same thing to the next customer, food was terrible mashed potato was cold , Mac & cheese tasted like water , Chicken wasn’t cooked right .they seem like they didn’t want to work . Close this place down .
Atmosphere: 1
Food: 1
Service: 1
Marisol Sotelo
Today is May 21st and whoever is working at 6pm clearly does not want any more orders, I called and each time they answered and hung up ! The website says it does not close until 8pm! I’ll be calling the morning manager tomorrow because this is poor customer service.
Candace Passi
We bought a 10 piece chicken meal and one of the pieces was a deep fried back, which really shouldn’t be one of the pieces of chicken… with the butt attached… :-(
Atmosphere: 4
Food: 3
Service: 3
Carlo Villagracia
Just came here and they were on time and good cooked chicken tonight . Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Arsalon Hafeez
Good chicken good service fair pricing what more you could ask for? Came right before closing and they were still happy to assist me. Thank you will be back Forsure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings Combo with Mashed Potatoes and Gravy, Corn Fritters
Cara Stupay
Workers not very friendly or timely but food good as always.
Atmosphere: 3
Food: 5
Peter Schaeflein
What an amazing find. This location is the diamond in the rough. The owner is friendly, and the crew is knowledgeable.It's definitely worth the trip. Drove all the way from Plainfield for this chicken. It's worth the trip!Delicious ?
The chicken was dry and over cooked the muffins were overcooked and dry and fries could have been a little more
Atmosphere: 3
Food: 2
Service: 3
E Hope Thigpen
Love the two women who are very friendly and caring. Their service is always on point. The food is always good only 1 time I had to take something back it was rectified immediately and every other time I've been there. EXCELLENT SERVICE AND ATMOSPHERE!!
Atmosphere: 5
Food: 4
Service: 5
Vinnie Boove
Good food just kind of greasy.
Atmosphere: 4
Food: 4
Service: 5
Jennifer Cordova- Byford
Store always makes my order fresh. Owner is wonderful and friendly. Whenever I’m in town visiting family, I always make a stop at this browns! Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Mimi Shireman
We just tried Browns inLockport for a family dinner for 12. We were very pleasantly surprised. Everything was great and much better than other local chicken restaurants.
Beware if you get 4 pieces of chicken that the breast piece will be a thigh despite the employee attempting to explain the breast piece looks like a thigh. Well it was a thigh and perhaps trying to cheat the customer of one of the premium pieces of chicken.
The insulting part is that the cashier or person working there waited a while to inform me of this and after I had paid and had waited about 5 minutes for the food and not allowing me to make decision to cancel the sale or leave to go elsewhere where I could get a breast piece as part of the order. IF it happens, explore requesting a discount/credit of like $6 for not issuing a breast piece. Expect to be cheated and especially if this is the first time customer at this Brown's. Bad mistake going here and was hesitant going to this area in the first place.
Do not pay them cash, but use credit card so one can dispute the charge of being cheated out of a breast piece that was supposed to come with the order and not giving the customer a chance to not order there and take business elsewhere. They will delay telling you that the breast piece either looks like a thigh or really is the thigh well after you have paid and have waited a long time for them to prepare the order to serve to you. Have the credit card company investigate as well, dispute a partial charge for not giving a real breast piece.
Atmosphere: 2
Food: 2
Service: 1
New owners and staff are really nice, and food is great as usual!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Chicken Leg
Browns is up under new management. Moe is the new owners.Excellent food and service. Everything thing cook fresh.The cat fish was delicious and the chicken has a better taste. Three new home made say sauces. Please stop by and check Moe out. You want regret it. Tell him Stone sent you and you just might receive a blessing. Lockport location off of only. Off of 9th street
Atmosphere: 5
Food: 5
Service: 5
May 25 , told me they only take cash I told them I only had card let me try it and it work . They told the same thing to the next customer, food was terrible mashed potato was cold , Mac & cheese tasted like water , Chicken wasn’t cooked right .they seem like they didn’t want to work . Close this place down .
Atmosphere: 1
Food: 1
Service: 1
Today is May 21st and whoever is working at 6pm clearly does not want any more orders, I called and each time they answered and hung up ! The website says it does not close until 8pm! I’ll be calling the morning manager tomorrow because this is poor customer service.
We bought a 10 piece chicken meal and one of the pieces was a deep fried back, which really shouldn’t be one of the pieces of chicken… with the butt attached… :-(
Atmosphere: 4
Food: 3
Service: 3
Just came here and they were on time and good cooked chicken tonight . Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Good chicken good service fair pricing what more you could ask for? Came right before closing and they were still happy to assist me. Thank you will be back Forsure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings Combo with Mashed Potatoes and Gravy, Corn Fritters
Workers not very friendly or timely but food good as always.
Atmosphere: 3
Food: 5
What an amazing find. This location is the diamond in the rough. The owner is friendly, and the crew is knowledgeable.It's definitely worth the trip. Drove all the way from Plainfield for this chicken. It's worth the trip!Delicious ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The chicken was dry and over cooked the muffins were overcooked and dry and fries could have been a little more
Atmosphere: 3
Food: 2
Service: 3
Love the two women who are very friendly and caring. Their service is always on point. The food is always good only 1 time I had to take something back it was rectified immediately and every other time I've been there. EXCELLENT SERVICE AND ATMOSPHERE!!
Atmosphere: 5
Food: 4
Service: 5
Good food just kind of greasy.
Atmosphere: 4
Food: 4
Service: 5
Store always makes my order fresh. Owner is wonderful and friendly. Whenever I’m in town visiting family, I always make a stop at this browns! Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
We just tried Browns inLockport for a family dinner for 12. We were very pleasantly surprised. Everything was great and much better than other local chicken restaurants.
Atmosphere: 5
Food: 5
Service: 5
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