McDonald's

1039 E 9th St, Lockport
(815) 838-6304

Recent Reviews

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Vanessa Davis

Always gets order wrong. Always cancels our order. Tried to give them more chances . But we will just go to the other one.

Atmosphere: 3

Food: 2

Service: 2

James Conley

Honestly becoming worse by the day. Past atleast five times, something has been missing from my order. They ask what sauce you want, just to not give it to you. Seems like the care isn’t there anymore. Will change my review once there is some actual positive change.

Atmosphere: 1

Food: 1

Service: 1

Rogelio Gandarilla

They gave the wrong sandwich twice in the drive thru. Had to go inside to finally get the right one

kris mccloy

Best biskets

Atmosphere: 5

Food: 5

Service: 5

Mahesh Vas

Good staff

Atmosphere: 4

Food: 4

Service: 4

Jayden

They are the chillest workers ever and they gave me free sprite and they care about there customers they deserve kids being good and not messing around

Atmosphere: 5

Food: 5

Service: 5

Nikisha “Nikki” Clemmer

The manager their name is Maria was very rude and nasty. I’ve been going to this McDonalds over 21 years and never had this problem. I was very disappointed.

Service: 1

Yannet Jacobo

I placed a self-order at the location on 7/11 around 5 PM CST. I picked a table number as instructed, but no one brought the food over. Not a huge deal—we went up and got it ourselves.

What was really disturbing, though, was hearing a woman—who seemed to be in a management position—yelling at her staff in Spanish. She clearly thought all customers had left, but I was waiting near the restroom for a family member and could hear everything. At one point, she shouted, “Aquí yo mando, no tú” (“I’m the one in charge here, not you”), in a very aggressive and demeaning tone.

It was loud, hostile, and extremely unprofessional. No one deserves to be treated that way at work. It was upsetting to witness and left a really bad impression of the leadership at this location.

cheryl schaeffer

The coffee is still good

Atmosphere: 5

Food: 5

Service: 5

Momma Baer

The manager, Teresa Chavez, is absolutely the worst. Dozens of times I have used my McD's app to order food, paying with my linked PayPal account, and set it up for pock up at the counter inside so my 14yr old can get food with his friends. I ordered him food, got the confirmation email, then got a call from him that they made him pay cash for the order. Charged me TWICE for one meal. I called her, told her it was paid for thru the app like I did dozens of times before, and she wouldn't reimburse. My husband went in and tried showing her the confirmation email as proof (and our bank acct) but she wouldn't look. I'll send the boys to the McD's by 355, it's better food anyways. And corporate will be called.

Atmosphere: 3

Food: 2

Service: 1

Arianna

There was no Minecraft meal when they had it on the menu I got one cold set of fries and they were cold and burnt never go to this place there was a swear word on my paper bag.The girl harassed me I hate that this girl punched me.

Atmosphere: 1

Food: 1

Service: 1

Jeff Teteak

Trash. Rude employees. Horrible quality. It would be an absolute miracle if they ever got your order right. For what they are charging for this garbage it could at least be right. Avoid at all costs. They should just get around to using robots and fire all these sub par humans they git working here. Absolute garbage restaraunt.

Atmosphere: 1

Food: 1

Service: 1

M

Terrible customer service. Staff does not even acknowledge delivery drivers, food is NEVER ready on time

Atmosphere: 1

Service: 1

Jeffery Lindstrom

French fries are good .. fish is ok hash browns good but rest of food is terrible and way over processed ... service ok

Atmosphere: 2

Food: 3

Service: 3

mike oxlong

How do you forgot the middle of a sandwich, just straight bread

Atmosphere: 1

Food: 1

Service: 1

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