I must say jaise and tanner manage well, clean store, he makes good sub and friendly atmosphere. I recommend this subway who ever near Rockford.
Atmosphere: 5
Food: 5
Service: 5
Sunny Patel
The lady was so rude I m spending over 150 dollars a month
Service: 1
Lijo Sandras
Absolute worst customer service I had ever experienced from a Mexican lady today and she is an unprofessional and racist, she took big order first and keeps me to wait more than half an hour for a small order, i will not go to that subway anymore and she is so rude and really really bad customer service I faced from her
Atmosphere: 1
Food: 1
Service: 1
Greyson Sygulla
Food is the usual up to par.Atmosphere... it's Subway-Service!!! These chicks ROCK!
Parking: This Subway is in a corner of a T shaped parking lot w a cleaners next door that has claim to the front two parking spots so it's an issue.
Atmosphere: 3
Food: 3
Service: 5
Zia Khan
Great service
Atmosphere: 5
Food: 5
Service: 5
Gary Broege
Placed order for delivery, called at 9p asking if my order was picked up, says they never had a order for delivery, you took $18.76 out of my account, not happy at
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sweet Onion Sauce
Julie G.
There is marquis outside the strip mall that advertises "Subway DRIVE THRU".There is also a huge sign in their front window advertising "DRIVE THRU".I sat behind a guy in the drive thru for 10 minutes before he finally left. I waited another 2 minutes before s snippy voice told me the drive thru was closed.HOW DIFFICULT WOULD IT HAVE BEEN TO TAKE A PIECE OF PAPER, WRITE "DRIVE THRU CLOSED" & taped it to your drive thru sign? Seriously, how difficult would it have been not to to inconvenience potential customers? Especially, those who waited patiently wanting to give you their business & money!You lost 2 customers in a span of 12 minutes! Ever stop to think how many more you've lost because of your lack of customer respect? This same thing happened to me 3 years ago & I thought, maybe, you would have improved since then.The owners & managers are truly incompetent!
Service: 1
bill cowden
The people working July 2nd turned the phone off so I couldn’t call in an order. When I went in and told them I tried to call, they said they were “busy”…..I was the only person in the store. Then, when I asked them to put my sandwich toppings on the side, they charged me extra! Won’t be going to this store anymore.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Hockema
The food and the service were overall pretty good, but the first impression was sketch. Black duct tape held the wrinkled and somewhat damaged menu board together. It seemed to be a Subway that was present because it had to be there—not because it wanted to be there.
JENNIFER WILLIAMS
Refused to accept my coupon due to my color. Very racist employee. Was called White trash when asked for owners name.
The staff and food is absolutely amazing here, I totally recommend eating from here!
Mike Klimczak
This place can be hit or miss depending on who's working and if they're in a poor mood or not. I was ignored the last couple of times while two sandwich makers casually talked about their private lives in front of me, while presumably making sandwiches for phone orders, and never greeted me. I also had one experience where a young lady coughed and then proceeded to try and still make my sandwich - I think not. We stopped going after multiple attempts to give them another shot. I'm not sure what's so difficult about being nice and making a sandwich.
Jonathan Perry
The staff has gotten better and I prepare my sandwich very nicely. But why does this place not have any of the promos like every other Subway in the area? Every time I use the app and try to use one of the promotions they have it says this restaurant does not participate. It's cool I'll just go somewhere else but just dumb
Oleg K
Fast online order while using coupon
Hannah Johnson
They pick and choose which coupons they accept or modify to their own liking per owner. Lol
I must say jaise and tanner manage well, clean store, he makes good sub and friendly atmosphere. I recommend this subway who ever near Rockford.
Atmosphere: 5
Food: 5
Service: 5
The lady was so rude I m spending over 150 dollars a month
Service: 1
Absolute worst customer service I had ever experienced from a Mexican lady today and she is an unprofessional and racist, she took big order first and keeps me to wait more than half an hour for a small order, i will not go to that subway anymore and she is so rude and really really bad customer service I faced from her
Atmosphere: 1
Food: 1
Service: 1
Food is the usual up to par.Atmosphere... it's Subway-Service!!! These chicks ROCK!
Parking: This Subway is in a corner of a T shaped parking lot w a cleaners next door that has claim to the front two parking spots so it's an issue.
Atmosphere: 3
Food: 3
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Placed order for delivery, called at 9p asking if my order was picked up, says they never had a order for delivery, you took $18.76 out of my account, not happy at
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sweet Onion Sauce
There is marquis outside the strip mall that advertises "Subway DRIVE THRU".There is also a huge sign in their front window advertising "DRIVE THRU".I sat behind a guy in the drive thru for 10 minutes before he finally left. I waited another 2 minutes before s snippy voice told me the drive thru was closed.HOW DIFFICULT WOULD IT HAVE BEEN TO TAKE A PIECE OF PAPER, WRITE "DRIVE THRU CLOSED" & taped it to your drive thru sign? Seriously, how difficult would it have been not to to inconvenience potential customers? Especially, those who waited patiently wanting to give you their business & money!You lost 2 customers in a span of 12 minutes! Ever stop to think how many more you've lost because of your lack of customer respect? This same thing happened to me 3 years ago & I thought, maybe, you would have improved since then.The owners & managers are truly incompetent!
Service: 1
The people working July 2nd turned the phone off so I couldn’t call in an order. When I went in and told them I tried to call, they said they were “busy”…..I was the only person in the store. Then, when I asked them to put my sandwich toppings on the side, they charged me extra! Won’t be going to this store anymore.
Atmosphere: 1
Food: 2
Service: 1
The food and the service were overall pretty good, but the first impression was sketch. Black duct tape held the wrinkled and somewhat damaged menu board together. It seemed to be a Subway that was present because it had to be there—not because it wanted to be there.
Refused to accept my coupon due to my color. Very racist employee. Was called White trash when asked for owners name.
Restaurantji Recommends
The staff and food is absolutely amazing here, I totally recommend eating from here!
This place can be hit or miss depending on who's working and if they're in a poor mood or not. I was ignored the last couple of times while two sandwich makers casually talked about their private lives in front of me, while presumably making sandwiches for phone orders, and never greeted me. I also had one experience where a young lady coughed and then proceeded to try and still make my sandwich - I think not. We stopped going after multiple attempts to give them another shot. I'm not sure what's so difficult about being nice and making a sandwich.
The staff has gotten better and I prepare my sandwich very nicely. But why does this place not have any of the promos like every other Subway in the area? Every time I use the app and try to use one of the promotions they have it says this restaurant does not participate. It's cool I'll just go somewhere else but just dumb
Fast online order while using coupon
They pick and choose which coupons they accept or modify to their own liking per owner. Lol
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