They were out of bagels and all donuts and it was just a little bit past lunch time. I did end up getting some stuffed bagel bites, but it took a few minutes to get my order as they were taking care of all the drive thru customers first.
Atmosphere: 5
Food: 3
Service: 5
cx4130
My first stop for iced coffee. Awesome staff, great drinks and food. Dunkin is my JAM!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Oldham
If I could give 0 stars I would, I got a hot chocolate and a chocolate chip muffin this morning around 8/9 and my muffin was over baked and my hot chocolate tasted like dirty dish water. Never going there again
Food: 1
Sky Rae
I normally don't leave rates and I really don't like to complain. My issue has been whether I order online or I order at the window you guys always forget the bacon on the avocado toast. Legitimately four out of five times. It's ridiculous I now have to make a point on checking my toast to make sure the order is correct. It says it right on the label on top of the box and yet i always need to either sit in the Drive-Thru and check my food or park and come inside to get it corrected. If it's a one-off or an occasional thing it's not that big of a deal but it's a lot more consistent than that. The drinks you guys craft are amazing and the service is polite and friendly I just wish the team would pay more attention to what they're doing. If I'm paying for an additive I expect it to be there. And the fact you have to pay for a pup cup is atrocious.
Atmosphere: 4
Food: 2
Service: 3
Austin Schaefer
I guess this is how we give out donuts now in the big 2025😂
Atmosphere: 1
Food: 1
Service: 1
James Bailey
Great people and great job
elcuais8
I didn't know that they don't take your order at the register anymore. Now the have a kiosk where you have to order for your self. Thanks to a nice customer that told me that I had to order a the tablet. Stuff never tried to help. I felt ignored.
Elizabeth Myers
Don't recommend the location in Machesney Park They were out of stuff! The guy who handed us our order looked mad! Customer service could have been a little better
Moises Lopez
Such a gentleman Antonio and the young lady making my food. Both were super generous leaving me with a smile. Happy with my purchase.
Marcie
If 0 stars was a rating I would most definitely give it that. By far the worst service I’ve ever experienced. 20 minute wait in the drive thru for a drink is ridiculous!!! Maybe they should hire more help!!! Gave them a second chance after the first experience of 14 minute wait only to have to wait 20 minutes the second time. I will NEVER give this Dunkin my business again!!! Starbucks is 10x busier with service that is 100% better!!
Very disappointed in selections, several employees trying real hard to look too busy to wait on us. If you're ever in Dixon, please give them a try. Worth it 👌 ✨️
brianna smelser
I've only used this location a few times, they don't update their inventory in the app like other locations. each time I've come here they didn't have something I ordered whether it was a specific sweetener option and they chose a replacement without asking if it was ok or letting me know when they handed me my beverage, or they were out of English muffins and had been out but it wasn't reflected in their app location. In all 3 of my experiences I wasn't spoken to like I was welcomed more like they were bored/didn't care or had an attitude
Gave it an all around 3 because it could be better but it could absolutely be worse
Cassie L
Regret coming to this location every time, they always give me the least amount of food and liquids. Their frozen machine is consistently down. Drinks are a scam and so loaded with ice you only get half of what you pay for and they tacked on a surprise $1.40 for oak milk that I did not ask for. Food prices are pretty high for how little you get as well. Can't recommend.
Katelynn Welton
My husband went to pick up this order. The store is definitely understaffed. This is the second time my order has been just tossed together. Probably not the workers fault as they were just trying to hold it together but someone from corporate needs to either close the store to get a full staff or promote the job because this is crazy.
Atmosphere: 1
Food: 1
Service: 1
Allyson Castro
Honestly the food was terrible! I decided to give Dunkin’ Donuts a second chance and they once again failed me. The first time I went I had the 6 dollar breakfast meal and the hash brows literally tasted like motor oil.Like did you guys run out of regular oil or what? And then the coffee had a weird after tastes it was indeed not the bomb.com. The donuts were good tho the chocolate sprinkled one was good but don’t get the sugar donut it smelled like sugar play-doh a tasted only like dough nothing else. Overall don’t go to Dunkin it’s bum bum booty cheek and I don’t recommend .😡
They were out of bagels and all donuts and it was just a little bit past lunch time. I did end up getting some stuffed bagel bites, but it took a few minutes to get my order as they were taking care of all the drive thru customers first.
Atmosphere: 5
Food: 3
Service: 5
My first stop for iced coffee. Awesome staff, great drinks and food. Dunkin is my JAM!
Atmosphere: 5
Food: 5
Service: 5
If I could give 0 stars I would, I got a hot chocolate and a chocolate chip muffin this morning around 8/9 and my muffin was over baked and my hot chocolate tasted like dirty dish water. Never going there again
Food: 1
I normally don't leave rates and I really don't like to complain. My issue has been whether I order online or I order at the window you guys always forget the bacon on the avocado toast. Legitimately four out of five times. It's ridiculous I now have to make a point on checking my toast to make sure the order is correct. It says it right on the label on top of the box and yet i always need to either sit in the Drive-Thru and check my food or park and come inside to get it corrected. If it's a one-off or an occasional thing it's not that big of a deal but it's a lot more consistent than that. The drinks you guys craft are amazing and the service is polite and friendly I just wish the team would pay more attention to what they're doing. If I'm paying for an additive I expect it to be there. And the fact you have to pay for a pup cup is atrocious.
Atmosphere: 4
Food: 2
Service: 3
I guess this is how we give out donuts now in the big 2025😂
Atmosphere: 1
Food: 1
Service: 1
Great people and great job
I didn't know that they don't take your order at the register anymore. Now the have a kiosk where you have to order for your self. Thanks to a nice customer that told me that I had to order a the tablet. Stuff never tried to help. I felt ignored.
Don't recommend the location in Machesney Park
They were out of stuff! The guy who handed us our order looked mad! Customer service could have been a little better
Such a gentleman Antonio and the young lady making my food. Both were super generous leaving me with a smile. Happy with my purchase.
If 0 stars was a rating I would most definitely give it that. By far the worst service I’ve ever experienced. 20 minute wait in the drive thru for a drink is ridiculous!!! Maybe they should hire more help!!! Gave them a second chance after the first experience of 14 minute wait only to have to wait 20 minutes the second time. I will NEVER give this Dunkin my business again!!! Starbucks is 10x busier with service that is 100% better!!
Restaurantji Recommends
Very disappointed in selections, several employees trying real hard to look too busy to wait on us. If you're ever in Dixon, please give them a try. Worth it 👌 ✨️
I've only used this location a few times, they don't update their inventory in the app like other locations. each time I've come here they didn't have something I ordered whether it was a specific sweetener option and they chose a replacement without asking if it was ok or letting me know when they handed me my beverage, or they were out of English muffins and had been out but it wasn't reflected in their app location. In all 3 of my experiences I wasn't spoken to like I was welcomed more like they were bored/didn't care or had an attitude
Gave it an all around 3 because it could be better but it could absolutely be worse
Regret coming to this location every time, they always give me the least amount of food and liquids. Their frozen machine is consistently down. Drinks are a scam and so loaded with ice you only get half of what you pay for and they tacked on a surprise $1.40 for oak milk that I did not ask for. Food prices are pretty high for how little you get as well. Can't recommend.
My husband went to pick up this order. The store is definitely understaffed. This is the second time my order has been just tossed together. Probably not the workers fault as they were just trying to hold it together but someone from corporate needs to either close the store to get a full staff or promote the job because this is crazy.
Atmosphere: 1
Food: 1
Service: 1
Honestly the food was terrible! I decided to give Dunkin’ Donuts a second chance and they once again failed me. The first time I went I had the 6 dollar breakfast meal and the hash brows literally tasted like motor oil.Like did you guys run out of regular oil or what? And then the coffee had a weird after tastes it was indeed not the bomb.com. The donuts were good tho the chocolate sprinkled one was good but don’t get the sugar donut it smelled like sugar play-doh a tasted only like dough nothing else. Overall don’t go to Dunkin it’s bum bum booty cheek and I don’t recommend .😡
Food: 2
Service: 3
Loading...