Little Caesars Pizza
617 Harlem Rd, Machesney Park
(815) 877-9066
Recent Reviews
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Get there waiting 15 Mins For Dude To Come Out Of the bathroom to tell us he just got a 25 Pizza Order, and it will take him about 40 mins before he can even think about our order. What’s the point of being Hot And Ready if you’re just gonna play in the bathroom to avoid customers.
Atmosphere: 1
Food: 1
Service: 1
Dirty store, rude and unprofessional staff, and extremely poor service. We waited an hour and a half just to get a refund. The manager never apologized and acted annoyed by customers. Staff showed no urgency or concern while the lobby filled up. Worst experience I’ve ever had—will not be back. Whoever the manager was working Saturday night, 1/10/2026, needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
The overall experience was not that OK. Ordered through the app, drove to location. Arrived at location between “Estimated Pickup Time” and my pizza was not ready. Took another fifteen to twenty minutes to receive my pizza. The two employees that communicated with me were very polite.
Atmosphere: 3
Food: 3
Service: 3
These guys don’t even deserve a star of any kind. I’ve been a good customer to these people but lately they’ve been jerks. Very nasty pizzas, They will not give me the managers names. I spoke with two different ones and neither one of them want to give me their names. I do not recommend.
Exactly how a little Caesars should be. Hot and ready and good prices
Atmosphere: 5
Food: 5
Service: 5
Not a fan of this location. Pizzas always super uneven and thin, and like no sauce lol. Staff is friendly though
Atmosphere: 4
Food: 2
Service: 4
Apparently Lucas is a terrible employee. I spent 5+ minutes being ignored while 3 employees loudly and very colorfully complained about how their coworker can’t close. Lucas might not be a good closer but his coworkers also lack professionalism and customer service skills. Sounds like everyone needs additional training here!
Atmosphere: 1
Food: 2
Service: 1
No consistency. Pizza is always uneven. I know it's cheap pizza but where's the quality control
Atmosphere: 3
Food: 3
Service: 4
Polite staff. Great food. Fast service.
It's ceasars, how great do you expect it to be?
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Consistently understaffed and nothing ready ever for drop in orders, even online orders are late, food is inconsistent as well and not the best, I would go to another location locally.
First of all anybody else
Atmosphere: 1
Food: 1
Recommended dishes: Crazy Bread
Used the app and pick up portal. All went great and pizza was good.
Food: 5
Worst place ever. You place an order and the time they give you is off by 45 minutes plus. Then you have to wait to cancel and get a refund. Worst run Little Ceasars , AVOID AVOID
Tried to order a pizza today at 11:50 and the lady was so rude. Said that she wasn't accepting orders. How can you not accept orders when you're a pizza place? And all you do is make pizzas. Sad that people don't know how to do their job anymore.
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