Steak 'n Shake
1568 West Lane Rd, Machesney Park
(815) 636-9675
Recent Reviews
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We ate all alone
Atmosphere: 4
Food: 5
Service: 5
Had a double burger meal deal it was a good deal. The burger and toppings were fresh and good. Really liked the skinny fries. The manager Paul was very helpful. The restaurant was very clean and bright. Grandson had a shake that he said was very good. Definitely will go back soon
Atmosphere: 5
Food: 5
Service: 5
The manager did a awesome job he was cleaning the floors on his hand and knees also he went to scrub the toliet and he’s just doing such a great job
Food good, employees not friendly at all. May not return to this location.
Atmosphere: 2
Food: 3
Service: 1
Management and staff are very welcoming. Clean. And the change with the fries-waygu tallow and their going to introduce their grass fed beef burgers. 1/10/2026
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake, French Fries
Amburger. It was good. Classic experience, cook was cool and professional
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff, clean restaurant, and tasty food.
Atmosphere: 5
Food: 5
Service: 5
Food was good as usual. But pickup time and actual time was about 20 minutes off. Even after the internet order, still waited 20 minutes past pickup time.
Atmosphere: 3
Food: 5
Service: 1
Now I'm Not a fast food frequent flyer at all. That said, order at a kiosk, req lettuce, onion, tom. & pickles, get order, and have to go back up to request them again. No one was anywhere up front so I had to flag down someone. Not a complete deal breaker, but not having someone up front to take your order just seems very automated and sterile. Restaurant, & restroom was clean, guess it's hard to find enough bodies to staff nowadays.
Atmosphere: 3
Food: 4
Service: 3
Steak and Shakes comeback is awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I paid $17 to wait on myself and clean up after myself. Definitely lost its the personal touch. Won't be back.
Atmosphere: 1
Food: 2
Service: 1
It's just not what it use to be
Atmosphere: 5
Food: 3
Service: 4
I love this place it's the bomb
Grosssss. I've managed gas stations and even the stickiness, greasy fingerprints, ketchup sludge build-up.... Made me gag.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive through of any Steak and Shake I've ever been too. 20 minutes to move 4 cars. Food is still pretty good though if you can spare that kind of time.
Atmosphere: 2
Food: 4
Service: 1
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