Steak 'n Shake

1568 West Lane Rd, Machesney Park
(815) 636-9675

Recent Reviews

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Brent Mueller

We ate all alone

Atmosphere: 4

Food: 5

Service: 5

w fegg

Had a double burger meal deal it was a good deal. The burger and toppings were fresh and good. Really liked the skinny fries. The manager Paul was very helpful. The restaurant was very clean and bright. Grandson had a shake that he said was very good. Definitely will go back soon

Atmosphere: 5

Food: 5

Service: 5

Ezra Noah

The manager did a awesome job he was cleaning the floors on his hand and knees also he went to scrub the toliet and he’s just doing such a great job

Camesha N

Food good, employees not friendly at all. May not return to this location.

Atmosphere: 2

Food: 3

Service: 1

Leanna Mccarty-Rauch

Management and staff are very welcoming. Clean. And the change with the fries-waygu tallow and their going to introduce their grass fed beef burgers. 1/10/2026

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak N Shake, French Fries

Eat Shmoogle

Amburger. It was good. Classic experience, cook was cool and professional

Atmosphere: 5

Food: 5

Service: 5

Charles C

Super friendly staff, clean restaurant, and tasty food.

Atmosphere: 5

Food: 5

Service: 5

Dennis Clark

Food was good as usual. But pickup time and actual time was about 20 minutes off. Even after the internet order, still waited 20 minutes past pickup time.

Atmosphere: 3

Food: 5

Service: 1

David Bohren

Now I'm Not a fast food frequent flyer at all. That said, order at a kiosk, req lettuce, onion, tom. & pickles, get order, and have to go back up to request them again. No one was anywhere up front so I had to flag down someone. Not a complete deal breaker, but not having someone up front to take your order just seems very automated and sterile. Restaurant, & restroom was clean, guess it's hard to find enough bodies to staff nowadays.

Atmosphere: 3

Food: 4

Service: 3

Matthew Coy

Steak and Shakes comeback is awesome!

Atmosphere: 5

Food: 5

Service: 5

Samantha Kessel

I paid $17 to wait on myself and clean up after myself. Definitely lost its the personal touch. Won't be back.

Atmosphere: 1

Food: 2

Service: 1

Ricky Tangney

It's just not what it use to be

Atmosphere: 5

Food: 3

Service: 4

Troy Franklin

I love this place it's the bomb

K C

Grosssss. I've managed gas stations and even the stickiness, greasy fingerprints, ketchup sludge build-up.... Made me gag.

Atmosphere: 1

Food: 1

Service: 1

kevin mcnamee

Slowest drive through of any Steak and Shake I've ever been too. 20 minutes to move 4 cars. Food is still pretty good though if you can spare that kind of time.

Atmosphere: 2

Food: 4

Service: 1

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