Steak 'n Shake

1568 West Lane Rd, Machesney Park
(815) 636-9675

Recent Reviews

Alex Reynolds

The food was delicious I've not had a steak burger with garlic sauce done so well in awhile! The food was hot, however the booth that I sat in was taped up as were multiple others. Unfortunately there's almost no cushion so it wasn't very comfortable. No real complaints though.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Garlic Steak Burger and Cheese Fries

JEM

Discontinued the cajun burger, everything else is just meh.

Atmosphere: 1

Food: 1

Service: 1

Jonathan Ibarra (Flex)

Highly Recommended!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger, Bacon and Cheese Meal, Hamburger, Cup Chili Deluxe, French Fries, Chicken Tenders and Fries with Cheese, Triple Cheeseburger with Fries, Frisco Melt with Extra Frisco Sauce, Garlic Steak Burger and Cheese Fries, Strawberry, Steak N Shake

Mike Dahlberg

Outgoing, friendly service is hard to come by. I feel like a burden to be a customer

Atmosphere: 4

Food: 5

Service: 5

Tim Cockrum

Got the Western burger and I don't know what they did to the meat but it tasted more like meatloaf. Not sure I will go back.

Food: 2

Recommended dishes: French Fries

m r

I won't ever eat inside this restraunt again.Order kiosks instead of people to take your order. You have to get your own food when it's ready, but somehow the kiosk still asks for a tip when ordering?? A tip for what? I should get a tip for doing the companies job!!What really turned me off about inside is only one drink size available and the soda fountain is locked out unless you scan a stupid QR code thing. Come on, seriously??? Gotta lock down those $.25 cent sodas....Thankfully theres other smash burger options nearby(Freddy's) that trust their customers enough to not lockout the soda fountain. And they don't have the balls to ask for a tip in a self service establishment.

Atmosphere: 1

Food: 4

Service: 2

Jon Erickson

If you have half a day to waste on "fast food" then this place is perfect.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Euler

Amazing host when we came in came right up to make sure we were good on ordering. Got our shakes right away and the food wasn’t far behind. She helped bring food to the table and checked in on us to make sure everything was good!! We need more people like her! Thank you we will be back! :)

RTK 69

Food is good. I gave 5 star on service because i did the service ! When this place opened it was to be like a 50s or 60s ice cream n burger parlor. I never saw happy days placing orders and serving themselves ! My parents never told me they had to type in their orders in this era ?! ?

Atmosphere: 1

Food: 4

Service: 5

Judee Steele

I should have gotten paid for doing everything

Atmosphere: 1

Food: 4

Service: 1

rosario77 vanegas

This place is

Atmosphere: 5

Food: 5

Service: 5

Brandon

It's always fresh from my experience!

Jason Buss

I felt so unwelcomed in steak and shake. No cashier. No server. No visible employees. No customers. No access to the soda, I need to use a code to get a soda???? A lot of theft on soda? What kind of black mirror episode did I walk into here? Next I will have to pay to sit here.

Atmosphere: 1

Food: 2

Service: 1

Dylan Rucker

Typical steak n shake. I'd definitely add more cheese to the fries had I worked here but was good none the less. Did notice there was "receipt police" making sure I actually bought a beverage before getting a cup. Also have to scan a QR code. Seems a bit ridiculous but ?‍♂️

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: French Fries

Bre Meli

It has been years since I've been here. So much has changed. Love love love the burgers and fries. Was upset that my fav is now gone. It is strange to have it all done by computer. No more waitress. Still such yummy food!

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Bacon Cheeseburger, Hamburger, French Fries, Triple Cheeseburger with Fries, Garlic Steak Burger and Cheese Fries, Onion Rings, Steak N Shake

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