McDonald's

Name: McDonald's
Address: 4010 211th St, Matteson, Illinois, 60443, US
Telephone: (708) 481-1530
Price range: $
Rating: 3.2

$ • Fast Food, Burgers, Coffee Shops

Hours:
4010 211th St, Matteson
(708) 481-1530

Menu Order Online

About McDonald's

McDonald's offers okay service and food, but some staff members may forget parts of the order. However, one particular location stands out for always serving hot and fresh meals. Customers can enjoy a freshly made steak, egg, and cheese bagel that is toasted just right, with tender steak, glazed grilled onions, fluffy eggs, and oozing sauce. The restaurant sometimes has issues with the kiosk, such as missing or incorrect receipts and wrong condiments, and the medium fries are often smaller than expected unless topped off. The staff rotation is heavy, and their ability to take orders correctly at the register varies, so many customers prefer using the kiosk. Hygiene practices are inconsistent, with some employees not washing hands after sweeping or packing food, despite requests to do so. Customers often experience waiting times and need to check their orders, as some employees lack proper training in order accuracy and customer service. A few employees demonstrate good understanding of customer needs and ask for help when needed, but they are rare. Parking can be tricky due to cars speeding up the ramp from the closed Burlington store to bypass traffic, creating potential safety concerns. Overall, this McDonald's is a reliable place for quick service, especially in drive-thru and dine-in, with some staff members providing good service and fresh food.