Arby's
815 Charleston Ave, Mattoon
(217) 234-7035
Recent Reviews
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I ordered a roast beef and cheddar and when I got my sandwich, there was no cheese or Arby’s sauce on it and when I went back up there to tell them, it wasn’t right the manager was completely rude about it and was giving me attitude
Food is great but there shake machine is always broke. If it's broke they need to put that on the app during that time so I don't have to have upgrade to a large drink instead for the same price of the shake when it's not actually what I want.
Atmosphere: 3
Food: 3
Service: 3
I asked for a roast beef, add cheddar and received a roast beef with a SLICE of cheese AND bacon. After repeating myself 3 times. I have been up for 9 hours without eating and this is what I get when I get off of work.
I received a printed receipt for my order that I need for company expense reimbursement. The only problem is that you can't read it. It appears on the receipt to be a 3 dollar purchase instead of 13, When I inquired about a reprint for a cleaner copy I was very promptly told "no, this printer is broke, that one is broke and so that one over there is the only one we have and so it is what it is." I asked again, "is there no other way of receiving a legible receipt for my order?" Again, I was told no, it is what it is and that is all they can do for me. Horrible customer service experience...
Atmosphere: 3
Food: 4
Service: 1
Table needs cleaning.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Curly Fries, Roast Beef
The double beef and cheddar with curly fries is always a hit
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Loaded Curly Fries, Curly Fries, Roast Beef, Arby's Signature Sandwiches, Half Pound Beef 'N Cheddar
I ate late,but they were still courteous and had big smiles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Very nice staff. Love the 7.00 deal the have right now.
Atmosphere: 5
Food: 4
Service: 5
10/10/24: I arrived at 11:33 a.m. in the drive thru line and didn't get my food until 11:55 a.m. It took 22 minutes. Not fast.
I am writing this review because of the exceptional and friendly service I received when I visited the drive through on July, 17 2024 late in the evening. The young lady and young man who were working at the time were extremely pleasant, friendly, and respectful. They were clean and well-kept in appearance and represented the store in a very positive way. I comment here because a number of years ago this used to be the norm. Now, it is a rare exception. These young entry-level workers are to be commended for representing the store in such a cheerful and positive way. The manager should be commended for the choice of hires.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am writing this review because of the exceptional and friendly service I received when I visited the drive through on July, 17 2024 late in the evening. The young lady and young man who were working at the time were extremely pleasant, friendly, and respectful. They were clean and well-kept in appearance and represented the store in a very positive way. I comment here because a number of years ago this used to be the norm. Now, it is a rare exception. These young entry-level workers are to be commended for representing the store in such a cheerful and positive way. The manager should be commended for the choice of hires.
Atmosphere: 5
Food: 5
Service: 5
the manager is the most kind thoughtful human being go to this arby’s best service ever received.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
They all treat you with respect and there are so kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Clean and nice place.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Curly Fries
Usually this arbys is really good but the only problem when we get curly fries they not always filled to the top like they should for the price for almost 30 dollars needs to fill more for a large usually it half filled not impressed.
Atmosphere: 1
Food: 1
Service: 1
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