Papa Johns Pizza
801 Lake Land Blvd, Mattoon
(217) 234-4744
Recent Reviews
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Someone working at this store called my home number and threatened me after I placed an online order too close to their closing time. This is absolutely disgusting behavior and I will never order again.
Terrible experience. Ordered a large Philly cheesesteak plus mushrooms stuffed crust pizza for delivery, paid 35.00 after delivery and tip and received a cold pizza with barely anything on on but cheese! Called to complain and sat on hold for 30 mins. This place used to be awesome but now it's definitely not worth spending your money on. Skimpy ingredients at a premium price with NO CUSTOMER service! You deserve minus 5 stars!!
Atmosphere: 1
Food: 1
Service: 1
Food was slightly undercooked, but great service.
Atmosphere: 5
Food: 4
Service: 5
Pizza was good , but my order was wrong. Didn't realize it until I was home. That was 45 minutes away.
Dirty place shitty excuses for not having food done in time
Atmosphere: 1
Food: 3
Service: 1
Walked in didt even get noticed, when we asked about are food they said 20 more min, according to their app it should have been done, I ended up canceling my order, would not come back
Atmosphere: 1
Food: 1
Service: 1
They were kind of rude to my husband and did not communicate that they were behind on orders. Pizza was pretty good though and they gave us lots of extra dipping sauces. Jalapeños were SPICY. Would order again.
Atmosphere: 2
Food: 4
Service: 1
Love papa John’s but wait time for delivery is INSANE, it’s constant it seems.
The pizza is pretty good. I've been satisfied every time I've gotten it. On the first Tuesday of the month they have Customer Appreciation Day, which is a nice deal. That's one of the best times to get pizza there for sure.
Atmosphere: 4
Food: 5
Service: 5
Placed an order online for pickup, came in after 15 minutes to learn the breadsticks weren't done, and had to wait an additional 10 minutes. Spoke with "Alex" the shift manager i believe, was told that I hadn't been waiting that long for my food and that it was just passed up because they were too busy. No apology, no offer to correct anything. Awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Placed an order online for pickup, came in after 15 minutes to learn the breadsticks weren't done, and had to wait an additional 10 minutes. Spoke with "Alex" the shift manager i believe, was told that I hadn't been waiting that long for my food and that it was just passed up because they were too busy. No apology, no offer to correct anything. Awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Ordered via phone. Some one that barely spoke english took my order. Sait it woud be ready in about 20 minutes. Went into the store to pick up the order about 30 minutes later, and they hed no record of it in the system. They said they could have it ready in about 15 minutes. Put my order in for 2 large pizzas, and came up to $43.00! Left and went to Little Ceasars and paid $22.00 for the exact same order. Never going to this place again! Poor service and outrageous prices.
Their orders go to a call center. The rep told me to pick it up in 10-15 min. I was there in 25 and paid, but it wasn’t ready. I waited another 20 min before asking how much longer it’d be, and they didn’t even have my pizza in. There were multiple other people having issues. The staff was nice, but everything was SO unorganized!
Atmosphere: 1
Food: 3
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
It's a small location, but if you like Papa John's pizza, then you can have your pie and eat it too with pickup and delivery from online orders like in a web browser or on multiple apps like doordash
Atmosphere: 4
Food: 4
Service: 5
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