Papa Johns Pizza
801 Lake Land Blvd, Mattoon
(217) 234-4744
Recent Reviews
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The crew at Papa John's always makes wonderful pizzas and they have great customer service. We recently had an issue when ordering online and they made a new pizza. Absolutely awesome crew. Big shout out to Marcus for all his help!
Atmosphere: 5
Food: 5
Service: 5
Black dude who wears the lilo and stitch hat should be letgo, he's more baked than my raw pizza that I waited 50 minutes for, watched him come from his car out back smoking to meet him inside to finish off the 2 pizzas that said they were ready 30 min ago on the website. I wouldn't go back even if its the 9.99 deal, I had to wait in the parking lot for 30min past the time it said it was ready and both pizzas were thrown away, dude put a half bottle of garlic oil all over made the middle a oil spill absolutely hands down the worst pizza ive had for a while nobody at home would eat it.
Atmosphere: 1
Food: 1
Service: 1
Just popped in for a called in pizza order. Pizza was tasty as always at Papa John's.
Atmosphere: 4
Food: 5
Service: 5
Tried the new salted caramel brownie got it fresh out the over very delicious
Atmosphere: 4
Food: 3
Service: 4
I ordered pizza oon the website page for my children. I paid cash it was 40 minutes late on the delivery and not to mention it was the wrong order. They didn't answer the phone so I took it up there the girl Alex claimed to be a manager was very rude and disrespectful said she would give me the refund then she refused to then told me maybe I shouldn't have ordered there. The whole time I waited for them to remake my order while being extremely busy SHE ALEX was outside the whole time and also there was so much food on the floor while she wasn't doing nothing at all. DONT EAT HERE UNLESS THAT ALEX GIRL IS NOT LONGER THERE SHE IS DESTROYING THAT PLACE.
Atmosphere: 1
Food: 1
Service: 1
I called because the coupon they handed out at the community Trick or Treat wasn't working online. I couldn't get anyone to answer the phone. So the coupon was never honored and even if I wanted to order food, is there someone working here? Guess not because no one ever answered the phone.
Atmosphere: 1
Food: 1
Service: 1
Every time Ive ordered, Ive had to wait atleast 20 minutes longer longer than what the app says. I understand that they are extra busy sometimes but if its not done, don't tell me its done and ready to be picked up. Current staff seems under-trained and they rush everything. I've been given pizza where the dough hasn't been stretched properly and is still raw through out the pizza on multiple occasions. If you are going to order here, I would only recommend the pepper that comes in the pizza box.
Atmosphere: 1
Food: 2
Service: 3
Ordered a large sausage pizza tonight. When it was delivered, it was left downstairs in my apartments foyer area outside the main door. No one called me to let me know. The pizza was ice cold and brown. Also a lot of the pizza was like cardboard, with very minimal cheese in some area of the pizza. I have never had bad service here.
Every time I come in I’m greeted and treated greatly. Staff is very helpful & the managers are super kind & always willing to fix any problem that might arise. Definitely recommend this papa john’s
Clean store with a very courteous and helpful employees. The pizza was delicious as well
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Placed an ahead delivery to be delivered at 5. Didn't come till 6:15.
Since it was baked at 4:45, the pizza was old and not very warm.
When i called to cancel my order I get told it was already out for delivery.
I now remember why I stopped ordering from here. If you know youre going to be late delivering a pizza, at least make fresh pizzas for the customers that have been waiting an hour for their food.
Atmosphere: 1
Food: 1
Service: 1
We did delivery and that all went well it was door dash. Driver did a good job. Now food not so good ! In fact crappy! Pizza was so thin and almost tasted raw and was so limp could hold it! Won’t go back for a long long time if ever! I hate giving bad reviews but thought they should know plus 6.00 delivery fee? Ridiculous!😩😡
Food: 1
Someone working at this store called my home number and threatened me after I placed an online order too close to their closing time. This is absolutely disgusting behavior and I will never order again.
Terrible experience. Ordered a large Philly cheesesteak plus mushrooms stuffed crust pizza for delivery, paid 35.00 after delivery and tip and received a cold pizza with barely anything on on but cheese! Called to complain and sat on hold for 30 mins. This place used to be awesome but now it's definitely not worth spending your money on. Skimpy ingredients at a premium price with NO CUSTOMER service! You deserve minus 5 stars!!
Atmosphere: 1
Food: 1
Service: 1
Food was slightly undercooked, but great service.
Atmosphere: 5
Food: 4
Service: 5
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