My husband and I had not eaten there in a long time. It was by far the best experience we have had eating out. The staff were super friendly and the food was amazing, really fresh and cooked perfectly.
Food: 5
Service: 5
RLS
Wow food had really improved! Burgers were hot, fries haf great taste. My wait was minimal with friendly staff. Love the new American Flag, its huge, simply awesome!
Atmosphere: 4
Food: 5
Service: 4
Winnie
The Nutella shake is fabulous!
Atmosphere: 5
Food: 5
Service: 4
Amie Taylor
Phenomenal experience all around.
Atmosphere: 5
Food: 5
Service: 5
Christina Wilburn
My husband, son and I went to visit my daughter at college in Charleston, Illinois. We were getting ready to head back to Edwardsville, Illinois and begrudgingly stopped at Steak and Shake in Mattoon, Illinois. I say begrudgingly because since they have changed to pretty much self service, everything has gone downhill in our area. The service is horrible, the places are usually dirty and we just stopped going. When we entered this store, it was busy but the place was cleaner than ever. As soon as someone was leaving someone else was cleaning the table. They were short staffed yet the manager was out dropping food off to people so they didn't have to go and get it. The food was excellent. I do wish you guys had booster seats but he, not a big deal. I was extremely impressed with this restaurant and let the manager know as well. Will definitely be going back when visiting.
Atmosphere: 5
Food: 5
Service: 5
Cindy \u0026 Mike Myer
My food was only passible. The bun was hard and the fries didn't taste fresh. My burger was a bit greasy as others noted. All edible, but not great.
The star of the show was the staff and cleanliness. Staff were friendly, helpful, and appropriately occupied. No one was standing around while I self served my drink. Interactions among staff were friendly. They weren't crazy busy, and staff delivered my food instead of calling my name. I appreciated the basic kindness of service.
The booths and general areas were clean. No sticky feet on the floor. A restroom visit revealed pride in their store. Clean, organized, and fresh. Overall, a pleasant change from many modern Steak and Shakes where staff seem to have given up. Kudos to management.
Atmosphere: 4
Food: 3
Service: 4
Debbie Bukatz
The chicken tenders were the size 1 whole chicken cut in 3rds😡. French fries were super skinny, sm. My husband liked the burgers; also said he wouldn't be returning again though!
The burgers were greasy. You could not get refills. There is a scan code to get pop and only worked once for each person's drink. The drinks do not come with the meals any longer. I will not be going to steak and shake any longer. They do not have any table service. You order on a tablet thing and it askes you for a tip. Why would i want to top a computer? It is basically gone complete self serve fast food. No restaurant service.
Atmosphere: 2
Food: 2
Service: 2
Troy Baker
I got 4 patties only. Someone was not very smart when they put them in a small little box that don't hold liquid. These patties we not drained at all! They ruined my shorts and my shirt. It leaked in my car on the seat and the whole bottom of the bag was soaked due to box leaking. A little common sense please!!! You should definitely replace my clothes!! I'm hoping the car will clean up but cloths are history due to incompetence.
Atmosphere: 3
Food: 1
Service: 5
Kevin Fletcher
Try the coco loco shake it's order online only if you like big shakes this is the one biggest shake by far easily twice the size of everybody else's large shakes. However it does cost more
Atmosphere: 4
Service: 4
Andrew Veatch
I got my order immediately. Great service and great food!
We've never been disappointed in the food here.
Atmosphere: 5
Food: 5
Service: 5
Brylen was our server.He was very polite and well mannered. He made small talk very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Double Cheeseburger, Fries
My husband and I had not eaten there in a long time. It was by far the best experience we have had eating out. The staff were super friendly and the food was amazing, really fresh and cooked perfectly.
Food: 5
Service: 5
Wow food had really improved! Burgers were hot, fries haf great taste. My wait was minimal with friendly staff. Love the new American Flag, its huge, simply awesome!
Atmosphere: 4
Food: 5
Service: 4
The Nutella shake is fabulous!
Atmosphere: 5
Food: 5
Service: 4
Phenomenal experience all around.
Atmosphere: 5
Food: 5
Service: 5
My husband, son and I went to visit my daughter at college in Charleston, Illinois. We were getting ready to head back to Edwardsville, Illinois and begrudgingly stopped at Steak and Shake in Mattoon, Illinois. I say begrudgingly because since they have changed to pretty much self service, everything has gone downhill in our area. The service is horrible, the places are usually dirty and we just stopped going. When we entered this store, it was busy but the place was cleaner than ever. As soon as someone was leaving someone else was cleaning the table. They were short staffed yet the manager was out dropping food off to people so they didn't have to go and get it. The food was excellent. I do wish you guys had booster seats but he, not a big deal. I was extremely impressed with this restaurant and let the manager know as well. Will definitely be going back when visiting.
Atmosphere: 5
Food: 5
Service: 5
My food was only passible. The bun was hard and the fries didn't taste fresh. My burger was a bit greasy as others noted. All edible, but not great.
The star of the show was the staff and cleanliness. Staff were friendly, helpful, and appropriately occupied. No one was standing around while I self served my drink. Interactions among staff were friendly. They weren't crazy busy, and staff delivered my food instead of calling my name. I appreciated the basic kindness of service.
The booths and general areas were clean. No sticky feet on the floor. A restroom visit revealed pride in their store. Clean, organized, and fresh. Overall, a pleasant change from many modern Steak and Shakes where staff seem to have given up. Kudos to management.
Atmosphere: 4
Food: 3
Service: 4
The chicken tenders were the size 1 whole chicken cut in 3rds😡. French fries were super skinny, sm. My husband liked the burgers; also said he wouldn't be returning again though!
Atmosphere: 4
Food: 2
Service: 3
Shit was fire tonight y’all
Restaurantji Recommends
The burgers were greasy. You could not get refills. There is a scan code to get pop and only worked once for each person's drink. The drinks do not come with the meals any longer. I will not be going to steak and shake any longer. They do not have any table service. You order on a tablet thing and it askes you for a tip. Why would i want to top a computer? It is basically gone complete self serve fast food. No restaurant service.
Atmosphere: 2
Food: 2
Service: 2
I got 4 patties only. Someone was not very smart when they put them in a small little box that don't hold liquid. These patties we not drained at all! They ruined my shorts and my shirt. It leaked in my car on the seat and the whole bottom of the bag was soaked due to box leaking. A little common sense please!!! You should definitely replace my clothes!! I'm hoping the car will clean up but cloths are history due to incompetence.
Atmosphere: 3
Food: 1
Service: 5
Try the coco loco shake it's order online only if you like big shakes this is the one biggest shake by far easily twice the size of everybody else's large shakes. However it does cost more
Atmosphere: 4
Service: 4
I got my order immediately. Great service and great food!
Atmosphere: 5
Food: 5
Service: 5
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
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