I bet all of the pro testers miss the dollar menu.... It's all they can afford....
Brian C
Stopped for a quick burger before a VA appointment. Literally ordered a burger through drive through. Pulled up and paid . They closed window and pointed to the park and wait area . I’m thinking …for a burger ? So I try and clarify and they rudely point to go park . So I park 15 minutes go by . I was late and left . Worst run McDonalds on the planet ..
Service: 1
V L
The manager became upset with me because of an error she made regarding my mobile app order after she gave me someone else's order.
Atmosphere: 1
Service: 1
Bill J
The wait this morning felt like I aged a decade just trying to get a Sausage McMuffin. I stood at the inside counter so long I started to question reality—pretty sure I saw a new employee get hired, trained, and promoted before my order was called. The McMuffin was still warm, but my spirit wasn’t.
Atmosphere: 1
Food: 2
Service: 1
Joyce Murff
Mcdonald's on 25th ave in Bellwood is the worst. The personnel SUCK!! The don't greet you, nor do the say thanks for coming. I paid for bacon on my sandwich and didn't get it. I take it back to let them know and they treated me like i was the one that messed up my order. Just about everytime I go thru me up my order. I take responsibility because I don't check it before I leave. This time i checked it and boom. Like i said it thought it was messed up. Quita or whatever the manager name is, was not the best problem resolver. If I could've given them half or zero stars I would but unfortunately I can't. You have a job dealing with the public, either by choice or you just can't do any better, either way a part of that is being friendly and professional. I wouldn't recommend them
Atmosphere: 1
Food: 1
Service: 1
Sarah
The lady at the drive-thru pick-up window was extremely rude. There was a misconception when she asked us what we had and accidentally got handed a wrong bag. We let her know that was not our ordered and she was very rude when handing the situation. We also ordered a frozen coke but yelled at us saying “we dont have frozen coke”. (But pretty sure we saw the guy in front of us get a frozen drink). She did not offer a refund or anything different in return. Please teach your employees to respect customers even during high stress times. I have been in the food service industry for many years and would have gotten written up for treating a customer the same way she treated us. Just saying! Food was hot and fresh which was the only plus. But no sauces were given & we did not get the frozen coke so money wasted there.
Atmosphere: 1
Food: 4
Service: 1
MaZion Smith
Left customers standing outside after opening . They didn’t even speak . The customer service here is terrible .
Иван Петровский
regular water is bad change filters, smell of chlorine
Fernando Morales
Upset after I got home got a chicken sandwich instead of a qtr pounder deluxe
Hot, fresh, and full fries. Well cooked chicken strips that were actually juicy. Window attendants were friendly. My order was accurate.
Atmosphere: 5
Food: 5
Service: 5
K WILLIAMSON
I ordered throught the app, so my order was clear. I ordered the steak and egg breakfast sandwhich with only steak and egg, nothing else. When I recieved my order it was a full sandwhich, I returned it. 2nd time- it was steak, egg, and onions. I returned it. 3rd time- it was steak only I returned it. 4th time- it was the bun, onions, and egg, I returned it. 5th time -I asked for a manager and asked that she read my order, she said she did, so I informed her of how many times I had to come back and asked if she was sure she read it. Why do they get attitudes when they give bad service. They finally gave me what I asked for but I was afraid to eat it, because after all of the attitude I wasn't sure if something was dont to my food. I filed a report with their customer service.
Atmosphere: 2
Food: 2
Service: 1
Karthik Ramachandran
Forgot my hashbrown
Atmosphere: 2
Food: 3
Service: 1
Cole Coleman
It's a hit or missed. Some days it's a bad customer experience. Other days it's great!
Atmosphere: 3
Food: 3
Service: 3
Veronica Lopez
I had a frustrating experience at McDonald's this morning. I pre-ordered my food through the app on my way to work to make things quick and easy, but unfortunately, it was anything but. When I arrived, I received the wrong sandwich. I had to park, get out of my car, and go inside to request the correct order. No apology was given, which was disappointing.
As I walked back out, I checked my sandwich, only to find they had again given me the same incorrect item. I had to return inside again, where I was met with an attitude instead of assistance. When everything was finally corrected, I had been delayed and made late for work.
Mistakes happen, but customer service should be about making things right—not making the experience more frustrating. I hope McDonald's improves its service so that others don’t have to deal with the same inconvenience.
Typically they are good.
Atmosphere: 5
Food: 5
Service: 5
I bet all of the pro testers miss the dollar menu.... It's all they can afford....
Stopped for a quick burger before a VA appointment. Literally ordered a burger through drive through. Pulled up and paid . They closed window and pointed to the park and wait area . I’m thinking …for a burger ? So I try and clarify and they rudely point to go park . So I park 15 minutes go by . I was late and left . Worst run McDonalds on the planet ..
Service: 1
The manager became upset with me because of an error she made regarding my mobile app order after she gave me someone else's order.
Atmosphere: 1
Service: 1
The wait this morning felt like I aged a decade just trying to get a Sausage McMuffin. I stood at the inside counter so long I started to question reality—pretty sure I saw a new employee get hired, trained, and promoted before my order was called. The McMuffin was still warm, but my spirit wasn’t.
Atmosphere: 1
Food: 2
Service: 1
Mcdonald's on 25th ave in Bellwood is the worst. The personnel SUCK!! The don't greet you, nor do the say thanks for coming. I paid for bacon on my sandwich and didn't get it. I take it back to let them know and they treated me like i was the one that messed up my order. Just about everytime I go thru me up my order. I take responsibility because I don't check it before I leave. This time i checked it and boom. Like i said it thought it was messed up. Quita or whatever the manager name is, was not the best problem resolver. If I could've given them half or zero stars I would but unfortunately I can't. You have a job dealing with the public, either by choice or you just can't do any better, either way a part of that is being friendly and professional. I wouldn't recommend them
Atmosphere: 1
Food: 1
Service: 1
The lady at the drive-thru pick-up window was extremely rude. There was a misconception when she asked us what we had and accidentally got handed a wrong bag. We let her know that was not our ordered and she was very rude when handing the situation. We also ordered a frozen coke but yelled at us saying “we dont have frozen coke”. (But pretty sure we saw the guy in front of us get a frozen drink). She did not offer a refund or anything different in return. Please teach your employees to respect customers even during high stress times. I have been in the food service industry for many years and would have gotten written up for treating a customer the same way she treated us. Just saying!
Food was hot and fresh which was the only plus. But no sauces were given & we did not get the frozen coke so money wasted there.
Atmosphere: 1
Food: 4
Service: 1
Left customers standing outside after opening . They didn’t even speak . The customer service here is terrible .
regular water is bad change filters, smell of chlorine
Upset after I got home got a chicken sandwich instead of a qtr pounder deluxe
Restaurantji Recommends
Hot, fresh, and full fries. Well cooked chicken strips that were actually juicy. Window attendants were friendly. My order was accurate.
Atmosphere: 5
Food: 5
Service: 5
I ordered throught the app, so my order was clear. I ordered the steak and egg breakfast sandwhich with only steak and egg, nothing else. When I recieved my order it was a full sandwhich, I returned it. 2nd time- it was steak, egg, and onions. I returned it. 3rd time- it was steak only I returned it. 4th time- it was the bun, onions, and egg, I returned it. 5th time -I asked for a manager and asked that she read my order, she said she did, so I informed her of how many times I had to come back and asked if she was sure she read it. Why do they get attitudes when they give bad service. They finally gave me what I asked for but I was afraid to eat it, because after all of the attitude I wasn't sure if something was dont to my food. I filed a report with their customer service.
Atmosphere: 2
Food: 2
Service: 1
Forgot my hashbrown
Atmosphere: 2
Food: 3
Service: 1
It's a hit or missed. Some days it's a bad customer experience. Other days it's great!
Atmosphere: 3
Food: 3
Service: 3
I had a frustrating experience at McDonald's this morning. I pre-ordered my food through the app on my way to work to make things quick and easy, but unfortunately, it was anything but. When I arrived, I received the wrong sandwich. I had to park, get out of my car, and go inside to request the correct order. No apology was given, which was disappointing.
As I walked back out, I checked my sandwich, only to find they had again given me the same incorrect item. I had to return inside again, where I was met with an attitude instead of assistance. When everything was finally corrected, I had been delayed and made late for work.
Mistakes happen, but customer service should be about making things right—not making the experience more frustrating. I hope McDonald's improves its service so that others don’t have to deal with the same inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Loading...