Went for a later dinner, and had to wait. Hostess told us staff had been reduced, so we couldn't be seated at open tables. This was unfortunate, since the restaurant is adjacent to a movie theater. We left and dined elsewhere, enjoying an amazing meal!
Service: 1
Omar Terrazas
Anitza was an amazing waitress!! She was very attentive and would constantly check in on us! It was an honor to be served by her and would definitely come back. She was running around like a chicken with no head and seemed stressed out but she still served with a smile and most importantly a kick ass attitude! I will be coming back and added to the roster of trusted and amazing servers!
Atmosphere: 5
Food: 5
Service: 5
Angela Sims
The manager Gil is amazing!! He helps out his team and also defends his team when necessary!! I very great aspect to the team
Atmosphere: 5
Food: 5
Service: 5
Efrain Batista
Friendly staff and the food is always cooked just right.
Atmosphere: 5
Food: 5
Service: 5
Chucktheduck
Stale tortillas waitress told manager. They did't even care. Last time going here. So much for customer service .
Atmosphere: 4
Food: 1
Service: 2
Regina Baker
The server was very friendly & attentive.
Atmosphere: 5
Food: 5
Service: 5
Benny Still
the food wasn't good it wasn't done the chicken wing didn't have a good amount of sauce on it
Atmosphere: 2
Food: 1
Service: 3
centerscape
Filthy, Disorganized, and Truly Disappointing
After a show, we stopped at the Chili’s in Melrose Park for a late dinner..., big mistake. When we arrived, there were plenty of open tables, but none were clean. The hostess told us we’d need to wait 10–15 minutes for a clean table. Meanwhile, several Chili’s employees were just standing around chatting, not doing anything to help turn over tables.
After about 10 minutes, we were finally seated in the bar area. The table was sticky, and when I opened the menu, it was wet and slimy. I immediately put it down and used another one..., disgusting.
We waited another 10 minutes before the bartender finally acknowledged us. She saw us sitting there the whole time but never came over until then, and she was apparently also supposed to be our server. We ordered simple drinks: an unsweetened iced tea with lemon, a glass of water, and a Coke. They put the lemon in the water instead of the tea and left no straws, no napkins, and no silverware. I had to go get them myself from the bar.
The soup I ordered came out half-full and cold, and the Santa Fe Chicken Salad had no dressing at all. When I asked for the dressing, the bartender looked totally confused. I asked, “What’s the standard dressing that comes with this?” and she just stood there, blank. At that point, I had enough and told her to take the food back, I didn’t want anything from this place.
She pointed to the electronic table tablet and said, “Your bill is on there.” I couldn’t find it. I asked her again, and once again, she looked completely confused. I gave up, got up, and walked out.
Is this what Chili’s has become? Dirty tables, bad food, clueless staff, and zero attention to customer service? I’ve never had an experience this poor at any Chili’s and I won’t be back to this location, or maybe any location, ever again.
Atmosphere: 1
Food: 1
Service: 1
Aria Ortega
Long wait, poor service, mid food. Take your business somewhere else. Just left after waiting 30 min for drink order, about an hour for food, and sadly the food was just average after all of that. Your money can go to better establishments.
Atmosphere: 2
Food: 3
Service: 1
Myran Verduzco
Chilis has delicious food, but I believe the staff need A LOT of training when it comes to customer service. I will say no one was rude, but the hospitality is lacking. I’ve come to this location already in 3 separate occasions months apart. We somewhat anticipate bad service which needs to be addressed. Professionalism is also lacking and it just makes the overall experience and atmosphere of the restaurant bad.
It wasn't too crowded so the food came out pretty quick ... good vibes with Greg as waiter and bartender
Atmosphere: 4
Food: 4
Service: 4
Devin Steele
Third time attempting to dine here. This time there were at least 20 open tables and they refused to seat us because “the kitchen was backed up.” Same excuse the other 2 times. Not only would I not return here-I would never go to any other location.
Atmosphere: 1
Service: 1
Mary G
This location is nicely set up. Good lighting. Friendly staff. The only thing is that the food took a little too long to come out. Everything else was great!
Atmosphere: 5
Food: 4
Service: 4
Erica Sanchez
Horrible horrible customer service!! Management is a joke there and definitely will not be back! Had dinner there a while back, steak was cold but management had attitude for everything. Don’t waste your time or money there! No not recommended!!!
Service: 1
Sam Sumpter
This place has no consistency the last 3 times had to send back the hamburgers ALL done WELL DONE, this time the manager asked we what temperature do I want it my answer was I am tired of fighting this restaurant on a stupid hamburger just charge me for my side salad I am done coming here. My daughter ordered a Sante Fe Chicken salad are you kidding me for $17 Crazy Never Never Again
Went for a later dinner, and had to wait. Hostess told us staff had been reduced, so we couldn't be seated at open tables. This was unfortunate, since the restaurant is adjacent to a movie theater. We left and dined elsewhere, enjoying an amazing meal!
Service: 1
Anitza was an amazing waitress!! She was very attentive and would constantly check in on us! It was an honor to be served by her and would definitely come back. She was running around like a chicken with no head and seemed stressed out but she still served with a smile and most importantly a kick ass attitude! I will be coming back and added to the roster of trusted and amazing servers!
Atmosphere: 5
Food: 5
Service: 5
The manager Gil is amazing!! He helps out his team and also defends his team when necessary!! I very great aspect to the team
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and the food is always cooked just right.
Atmosphere: 5
Food: 5
Service: 5
Stale tortillas waitress told manager. They did't even care. Last time going here. So much for customer service .
Atmosphere: 4
Food: 1
Service: 2
The server was very friendly & attentive.
Atmosphere: 5
Food: 5
Service: 5
the food wasn't good it wasn't done the chicken wing didn't have a good amount of sauce on it
Atmosphere: 2
Food: 1
Service: 3
Filthy, Disorganized, and Truly Disappointing
After a show, we stopped at the Chili’s in Melrose Park for a late dinner..., big mistake. When we arrived, there were plenty of open tables, but none were clean. The hostess told us we’d need to wait 10–15 minutes for a clean table. Meanwhile, several Chili’s employees were just standing around chatting, not doing anything to help turn over tables.
After about 10 minutes, we were finally seated in the bar area. The table was sticky, and when I opened the menu, it was wet and slimy. I immediately put it down and used another one..., disgusting.
We waited another 10 minutes before the bartender finally acknowledged us. She saw us sitting there the whole time but never came over until then, and she was apparently also supposed to be our server. We ordered simple drinks: an unsweetened iced tea with lemon, a glass of water, and a Coke. They put the lemon in the water instead of the tea and left no straws, no napkins, and no silverware. I had to go get them myself from the bar.
The soup I ordered came out half-full and cold, and the Santa Fe Chicken Salad had no dressing at all. When I asked for the dressing, the bartender looked totally confused. I asked, “What’s the standard dressing that comes with this?” and she just stood there, blank. At that point, I had enough and told her to take the food back, I didn’t want anything from this place.
She pointed to the electronic table tablet and said, “Your bill is on there.” I couldn’t find it. I asked her again, and once again, she looked completely confused. I gave up, got up, and walked out.
Is this what Chili’s has become? Dirty tables, bad food, clueless staff, and zero attention to customer service? I’ve never had an experience this poor at any Chili’s and I won’t be back to this location, or maybe any location, ever again.
Atmosphere: 1
Food: 1
Service: 1
Long wait, poor service, mid food. Take your business somewhere else. Just left after waiting 30 min for drink order, about an hour for food, and sadly the food was just average after all of that. Your money can go to better establishments.
Atmosphere: 2
Food: 3
Service: 1
Chilis has delicious food, but I believe the staff need A LOT of training when it comes to customer service. I will say no one was rude, but the hospitality is lacking. I’ve come to this location already in 3 separate occasions months apart. We somewhat anticipate bad service which needs to be addressed. Professionalism is also lacking and it just makes the overall experience and atmosphere of the restaurant bad.
Atmosphere: 1
Food: 5
Service: 2
Restaurantji Recommends
It wasn't too crowded so the food came out pretty quick ... good vibes with Greg as waiter and bartender
Atmosphere: 4
Food: 4
Service: 4
Third time attempting to dine here. This time there were at least 20 open tables and they refused to seat us because “the kitchen was backed up.” Same excuse the other 2 times. Not only would I not return here-I would never go to any other location.
Atmosphere: 1
Service: 1
This location is nicely set up. Good lighting. Friendly staff. The only thing is that the food took a little too long to come out. Everything else was great!
Atmosphere: 5
Food: 4
Service: 4
Horrible horrible customer service!! Management is a joke there and definitely will not be back! Had dinner there a while back, steak was cold but management had attitude for everything. Don’t waste your time or money there! No not recommended!!!
Service: 1
This place has no consistency the last 3 times had to send back the hamburgers ALL done WELL DONE, this time the manager asked we what temperature do I want it my answer was I am tired of fighting this restaurant on a stupid hamburger just charge me for my side salad I am done coming here. My daughter ordered a Sante Fe Chicken salad are you kidding me for $17 Crazy Never Never Again
Atmosphere: 3
Food: 1
Service: 1
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