McDonald's Melrose Park-O’Keefe Family Restaurants

Handicapp parking should be on the west side of the building near the washrooms.

Atmosphere: 3

Food: 4

Service: 4

Friendly restaurant, we got our breakfast at 8am and asked them if is possible to get 3 French fries order and they cooked it in less than three minutes.

Atmosphere: 5

Food: 5

Service: 5

French Fries are horrible 😡

Atmosphere: 2

Food: 2

Service: 2

This is the best McDonald's I've ever been to. I've been coming here for 9 months now usually for breakfast. Love the crew. Very professional. Food is quick too.

Service: 5

This place always has the worst customer service 😒 Been coming here for years. Unfortunately they are the closest to my house so it's convenient. This past weekend was the horrible young spanish girl cashier in lobby area on Sunday july 13 2025. She had a nasty attitude. I had a table order. Went up to figure out why taking so long. The girl said well we called your number out with an attitude. Ummm no hunny that's not how table service works. You bring it to me. The guy manager was like we are busy. I understand sir but for your employee to tell me we called it out AGAIN THATS NOT HOW TABLE SERVICE WORKS. SPANISH MANAGER APOLOGIZES AND TELLS ME WELL SHES YOUNG SHES ONLY 14. I WANTED TO CORRECT HIM AND TELL HIM YPUR LYING AND NOW I WILL REPORT YOU FOR CHILD LABOR. I just told him I understand your busy ill wait here for my food but that girl has a nasty attitude. I watched an old man customer walked up to her and she told him WHAT DO YOU WANT? THAT IS NO WAY TO GREAT A CUST

Atmosphere: 1

Food: 1

Service: 1

Just continue to the next McDonald's,, not worth it

Atmosphere: 1

Food: 1

Service: 1

They're fixing the place up, but hopefully, they'll be done soon.

Atmosphere: 4

Food: 5

Service: 4

It's horrible when I picked up my order and my kids were sad that I didn't get 3 items... I paid for it and didn't get it.. when I called to ask why. they hung up and didn't pick up again.

Service: 1

Sam and all the employees are an asset to McDonald's.

Atmosphere: 4

Food: 5

Service: 5

I went and I ordered a chicken meal along with some other stuff. My goofy self told the employee that I didn't need the receipt(big mistake on my end) Mind you they repeated my order when I went to pay and when my order was handed to me they forgot the meal. So I had to go around and pay for the meal again.

Atmosphere: 1

Food: 1

Service: 1

I just called McDonald's in Melrose Park 18 times to let them know they forgot to include a breakfast sandwich in my order. I paid for my meal and expect to receive what I paid for. I wouldn't be this upset if someone had answered the phone! I can't just leave work again since I used my lunch break to pick up the order. This is ridiculous!

I'm missing 2 sandwiches I've called 18 times no answer I used to work here so I know that if I bring the receipt in without the bag of food I won't be getting a refund or even the sandwich not surprised at this point exactly why I left

Atmosphere: 1

Food: 1

Service: 1

Very clean, spaceful

If I could give zero I would. I got hung up on three times (while I was mid sentence might I add) when trying to communicate an issue with an order (they didn’t give my kid their order or a refund even with his receipt in hand) and then when I went for a personal order the short red hair lady (maybe a manager?) rolled her eyes at my partner when attempting to order a beverage. Overall rude and sad, loved this location but I hear the lady with red hair is notorious for making customers uncomfortable and unwelcomed.

Atmosphere: 1

Food: 3

Service: 1

The girl in the window was so nice and she made my day

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac