The owner is awesome but her staff could definitely be friendly. Girl with short hair was ignorant, and closed the window on me when I was talking, very unfortunate. If you really hate your job please go elsewhere. Really does affect your customers. I used to work at Dunkin and I never ever talked to customers like that.
Service: 1
Sharon Owens
Save yourself the aggravation and go to the Dunkin in Minooka. The woman that owns that franchise is about the most ignorant person you could possibly deal with, and her staff answer the phone as if they’re annoyed. When they did not have an item I ordered on the app they claimed I had to call to get a refund. Did not provide me a phone number or any assistance to get my money back. Come to find out when I spoke to the other Duncan she could’ve refunded it because it was in her system. They are beyond ignorant, have no idea how to run a business and a complete waste of your energy.
Bill Jones
Friendly and fastThank
Atmosphere: 5
Food: 5
Service: 5
Dillip Ramnanan
Go to Starbucks across the street, don't waste your time going here they will screw up your order.
Atmosphere: 1
Food: 1
Service: 1
C Webb
Good serviceNo
Atmosphere: 4
Food: 2
Service: 5
Tamarra Jones
When I first walked in everyone just stared before they even greeted me then I continue to place my order my food was placed at the end of table while others was handed their orders
Atmosphere: 1
Food: 1
Service: 1
David Gillson
Clean and fast service. Same quality coffee as always.
Atmosphere: 5
Food: 5
Service: 5
Akeliah S.
EWWWW! I don't like to complain but I came here and ordered an iced chai with oat milk. I took a sip and gagged, It tasted like iced cough syrup and I couldn't drink it. I politely asked if I could try something different and they told me no. I then asked them to just throw it in the garbage. I hate that I wasted money and couldn't be accommodated but lesson learned. I will be going to Starbucks moving forward.
Brittany
Stopped to get a green tea with liquid sugar and it sucked. Girl could of been more friendly. Won't be back.
Food: 2
Service: 2
Chris K.
Stood inside waiting to order for almost 10 min. Left empty handed. Very disappointing that I couldn't get my donuts. They just ignore you. Guess you need to go thru the drive thru to get service.
Love this Dunkin! The people who work there know my voice at the drive thru and know my order!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sandwich, Bagels
Andrea H.
IF I COULD GIVE THIS PLACE A ZERO I WOULD. WE PAYED 15 FOR 50 COUNT DONUTS AND THEY TELL US THEY DONT HAVE 50. we tell them to give us the 39 they have left and 2 donuts to replace the munchkins. they begin to be super rude and give attitude so we grab our munchkins, open the box to find mold on the donuts and we walk back in there to tell them and they begin to tell us to give the donuts back and if we have a problem to call costumer service not to mention how dirty the place is.
Estee M.
Slowest Dunkin I have ever been to. Don't go here if you need to be anywhere, guaranteed over 10 minutes in line and who I assume to be the owner is rude with no concern for customers.
Josie Henderson
Your order will only be correct half the time and forget about light ice for iced coffees. Employees continually fill up the entire cup for ice coffees due to manager discretion.
The owner is awesome but her staff could definitely be friendly. Girl with short hair was ignorant, and closed the window on me when I was talking, very unfortunate. If you really hate your job please go elsewhere. Really does affect your customers. I used to work at Dunkin and I never ever talked to customers like that.
Service: 1
Save yourself the aggravation and go to the Dunkin in Minooka. The woman that owns that franchise is about the most ignorant person you could possibly deal with, and her staff answer the phone as if they’re annoyed. When they did not have an item I ordered on the app they claimed I had to call to get a refund. Did not provide me a phone number or any assistance to get my money back. Come to find out when I spoke to the other Duncan she could’ve refunded it because it was in her system. They are beyond ignorant, have no idea how to run a business and a complete waste of your energy.
Friendly and fastThank
Atmosphere: 5
Food: 5
Service: 5
Go to Starbucks across the street, don't waste your time going here they will screw up your order.
Atmosphere: 1
Food: 1
Service: 1
Good serviceNo
Atmosphere: 4
Food: 2
Service: 5
When I first walked in everyone just stared before they even greeted me then I continue to place my order my food was placed at the end of table while others was handed their orders
Atmosphere: 1
Food: 1
Service: 1
Clean and fast service. Same quality coffee as always.
Atmosphere: 5
Food: 5
Service: 5
EWWWW! I don't like to complain but I came here and ordered an iced chai with oat milk. I took a sip and gagged, It tasted like iced cough syrup and I couldn't drink it. I politely asked if I could try something different and they told me no. I then asked them to just throw it in the garbage. I hate that I wasted money and couldn't be accommodated but lesson learned. I will be going to Starbucks moving forward.
Stopped to get a green tea with liquid sugar and it sucked. Girl could of been more friendly. Won't be back.
Food: 2
Service: 2
Stood inside waiting to order for almost 10 min. Left empty handed. Very disappointing that I couldn't get my donuts. They just ignore you. Guess you need to go thru the drive thru to get service.
Restaurantji Recommends
Love this Dunkin! The people who work there know my voice at the drive thru and know my order!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sandwich, Bagels
IF I COULD GIVE THIS PLACE A ZERO I WOULD. WE PAYED 15 FOR 50 COUNT DONUTS AND THEY TELL US THEY DONT HAVE 50. we tell them to give us the 39 they have left and 2 donuts to replace the munchkins. they begin to be super rude and give attitude so we grab our munchkins, open the box to find mold on the donuts and we walk back in there to tell them and they begin to tell us to give the donuts back and if we have a problem to call costumer service not to mention how dirty the place is.
Slowest Dunkin I have ever been to. Don't go here if you need to be anywhere, guaranteed over 10 minutes in line and who I assume to be the owner is rude with no concern for customers.
Your order will only be correct half the time and forget about light ice for iced coffees. Employees continually fill up the entire cup for ice coffees due to manager discretion.
Atmosphere: 1
Food: 3
Service: 1
Salted caramel ice coffee is
Atmosphere: 3
Food: 5
Service: 4