Dairy Queen Grill & Chill

Charged for someone elses order, cashier refunded the difference in cash but could not give a receipt for the corrected amount, when asking the manager for a receipt for my order he said he could not provide that and I would just have to take his word for it. Nothing on my receipt was from my order except the amount changed to my card. Confidence level in the negative!!

Atmosphere: 5

Food: 5

Service: 1

Needed a last minute ice cream birthday cake so went to DQ right when they opened at 11:00. Very nice young lady explained and showed us the choices of cakes. We selected the half chocolate half vanilla with a cookie crumble inside. Cake was not personalized but she agreed to do it, even though she was not the cake decorator. She did a nice job, it looked very nice. Cake was delicious, had many requests for seconds. Great service great cake. 👍👍

Food: 5

Service: 5

Crunch cones!!!!

Atmosphere: 5

Food: 5

Service: 5

Great good, great service (thanks Carlynn), and great location!! Will go again!!

Atmosphere: 5

Food: 5

Service: 5

Amazing foood making customer service by this guy named Brian hard worker he deserves a raise

Atmosphere: 5

Food: 5

Service: 5

The cotton candy blizzard was absolutely delicious and terrific!!!!!!! I would rate 10/10 and I would definitely recommend!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Every single time I have a pick up order I stand at the pick up counter for 5 min and no one comes and checks. This time people were just standing there and didn’t see me since the counter is WAY too tall. If you order for pick up don’t listen to the sign, just go to the register and don’t waste your time waiting

Atmosphere: 4

Food: 4

Service: 2

As expected quality products at reasonable prices.

Atmosphere: 4

Food: 4

Service: 4

!! Be cautious when ordering here as they may not provide complete orders, and phone calls to rectify issues may be met with rudeness and uncooperative staff. Not everyone wants free food , I just wanted my kids food complete double check before leaving this place other wise they wont give you the food your missing and they should check the cameras before assuming something probably the guy who answer me and said he was sure he did put it in my bag was to hungry he wanted the free food . Manager should check this 4/22 at 7:20pm
I’ll call corporate to report the attitude.

Atmosphere: 1

Food: 1

Service: 1

Amazing service and even better food! Can't wait to come back soon.

Atmosphere: 5

Food: 5

Service: 5

My order was wrong.

Food: 3

Service: 3

Ice cream is amazing

I ordered burgers, chicken, fries and of course ice cream, this is the cleanest, most professional and friendly dairy queen I have ever been to in all of my life. This place has exceeded my expectations every single time I came here, the same employees who are always polite, professional, and courteous do a great job keeping the quality of the food and ice cream very good and having a clean store speaks volumes as to how the work ethic is here.

Parking: Hands down the best dairy queen in all of illinois

Kid-friendliness: Great people and always very kind to my daughter

Wheelchair accessibility: Wheel it there you'll be fine they got doors wide enough to fit you in and the restaurant is clean and open and restrooms are handicapped accessible too

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Chicken Strips, Original Cheeseburger, Side of Fries, DQ Sandwich, Ice Cream Cake

Went through the drive thru. Ended up spending 40 dollars, asked for 2 burgers a special way and they never put it in the system. I understand that happens at times so it wasn't a big deal. I ended up going inside asking for 2 new sandwiches. I was then met with girls with the absolutely terrible attitude. Were trying to whisper about me right in front of me because I was a "difficult cusomer". I've worked food service for 5 years, isn't the first time I saw it. This place need to work on their customer service when they make mistakes.

Atmosphere: 1

Food: 1

Service: 1

I decided to stop by Dairy Queen today with my brother to see what all the hype was about, and let me tell you, it did not disappoint! The experience was fantastic from start to finish. The moment we walked in, we were greeted with a warm smile and friendly service. We both decided to try the chicken strips, and they were absolutely delicious. The breading was perfectly crispy, and the chicken inside was juicy and flavorful. My brother couldn't stop raving about how good they were, and I have to agree with him wholeheartedly. The atmosphere of the restaurant was inviting and cozy, making it the perfect place to enjoy a meal with family. We both agreed that we will definitely be coming back in the future to try more of their menu items. Dairy Queen has certainly earned a spot on our list of go-to restaurants for a tasty and satisfying meal.

Atmosphere: 5

Food: 5

Service: 5